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EMOTIONAL INTELLIGENCE

HISTORICAL OVERVIEW. 1940s ? Ohio State Leadership Studies emphasize Mutual trustRespectWarmth

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EMOTIONAL INTELLIGENCE

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    1. EMOTIONAL INTELLIGENCE WHY IT MATTERS

    2. HISTORICAL OVERVIEW 1940s – Ohio State Leadership Studies emphasize Mutual trust Respect Warmth & rapport

    3. HISTORICAL OVERVIEW 1990 – Salovey & Mayer coin term “emotional intelligence “For of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”

    4. HISTORICAL OVERVIEW 1995 - Daniel Goleman publishes “Emotional Intelligence.”

    5. GOLMAN’S THEORY THE BRAIN HAS EMOTIONAL ARCHITECTURE Limbic structures generate feelings & emotions Amygdala and “neural hijacking” R-brain downshift

    6. COMPONENTS OF E.I. Self-Awareness Self-Management or trustworthiness Motivation or resilience Empathy or recognizing emotions in others Social skills or handling relationships

    7. COMPONENTS OF E. I. FIRST THREE ARE PERSONAL SELF-AWARENESS SELF-REGULATION MOTIVATION LAST TWO ARE SOCIAL EMPATHY SOCIAL SKILL

    8. SELF-AWARENESS “THE ABILITY TO RECOGNIZE AND UNDERSTAND YOUR MOODS, EMOTIONS, AND DRIVES, AS WELL AS THEIR EFFECTS ON OTHERS JOB CAPABILITIES Self-confidence Emotional awareness

    9. SELF-REGULATION “THE ABILITY TO CONTROL OR REDIRECT DISRUPTING IMPULSES AND MOODS OR THE PROPENSITY TO SUSPEND JUDGMENT TO THINK BEFORE ACTING.” JOB CAPABILITIES Self-control Adaptability trustworthiness

    10. SELF-REGULATION ABILITY TO RELAX ABILITY TO MANAGE STRESS ABILITY TO CONTROL MOODS ABILITY TO RECOVER FROM EMOTIONAL UPSET MORE QUICKLY

    11. SELF-REGULATION PEOPLE WHO SELF-REGULATE CREATE AN ATMOSPHERE OF TRUST AND FAIRNESS REDUCE EMOTIONAL REACTIVITY IN ENVIRONMENT

    12. MOTIVATION “A PASSION TO WORK FOR REASONS THAT GO BEYOND MONEY OR STATUS” JOB CAPABILITIES Achievement drive Commitment Initiative Optimism

    13. EMPATHY “THE ABILITY TO UNDERSTAND THE EMOTIONAL MAKE-UP OF OTHER PEOPLE.” JOB CAPABILITIES Developing others Leveraging diversity Political awareness Service orientation

    14. EMPATHY ABILITY TO TAKE OTHER’S PERSPECTIVE CARING ATTITUDE CAN BETTER READ VERBAL & NONVERBAL CUES ATTUNED TO NEEDS & EMOTIONS OF OTHERS

    15. EMPATHY EMPATHY BUILDS ON SELF-AWARENESS. THE MORE OPEN WE ARE TO OUR OWN EMOTIONS, THE MORE SKILLED WE ARE IN READING OTHERS’ EMOTIONS

    16. SOCIAL SKILLS “PROFICIENCY IN MANAGING RELATIONSHIPS AND BUILDING NETWORKS.” JOB CAPABILITIES Communication Conflict Management Collaboration Team orientation

    17. ASSESSMENT INSTRUMENTS Work Profile Questionnaire—EI Version Emotional Competence Inventory 360 Emotional Intelligence Appraisal BarOn Emotional Quotient Inventory Mayer-Salovey-Caruso-EI Test

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