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Emotional Intelligence

Emotional Intelligence. Campus to Career March 12, 2014 Celine O’Neill. Beginnings of Emotional Intelligence. Early 1900s - movement to measure cognitive intelligence (IQ) as predicting success. P eople excelled despite having average intelligence.

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Emotional Intelligence

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  1. Emotional Intelligence Campus to Career March 12, 2014 Celine O’Neill

  2. Beginnings of Emotional Intelligence • Early 1900s - movement to measure cognitive intelligence (IQ) as predicting success. • People excelled despite having average intelligence. • 1980’s - Emotional Intelligence (EQ) received current name. • Studies linked EQ to personal achievement, happiness, and professional success.

  3. EQ vs IQ • EQ taps into an aspect of behavior that is distinct from intellect. • While IQ is not flexible, EQ can be developed

  4. EQ vs Personality • Personality is a result of hard-wired preferences, e.g. introversion vs. extroversion • Personality traits appear early in life, and they are consistent

  5. EQ Skills • There are four EQ skills: • Personal Competence: Self-Awareness and Self-Management skills • Social Competence: Social Awareness and Relationship Management skills

  6. Personal Competence • Self-awareness is your ability to understand your emotions in the moment and not let your feelings rule you • Self-management is your ability to use your awareness of your emotions to stay flexible and positively direct your behavior.

  7. Social Competence • Social awareness is your ability to accurately pick up on emotions in other people • Relationship management is your ability to use your awareness of both your own emotions and those of others to manage interactions successfully

  8. EQ and Health • Unaddressed emotions strain the mind and body. • Link between EQ and susceptibility to disease. Stress, anxiety and depression suppress the immune system which is tied to your emotional state.

  9. EQ and Professional Excellence • EQ accounts for 60% of success in many types of jobs • It is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence. • 90% of high performers are also high in EQ

  10. EQ not a Single Ability nor is it Universally Helpful • We can have strengths in one part of EQ • It links well to jobs that require extensive attention to emotion • New evidence shows that when people hone their emotional skills, they become better at manipulation

  11. How to Improve Your EQ • Observe how you react to people • Do a self-evaluation • Examine how you react to stressful situations • Take responsibility for your actions • Examine how your actions will affect others before you take those actions

  12. Resources • The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves, 2003 • Emotional Intelligence 2.0, Travis Bradberry, Jean Greaves and Patrick M. Lencioni, 2009 • Emotional Intelligence, Daniel Goleman, 1995 • “The Dark Side of Emotional Intelligence,” The Atlantic, Adam Grant, 2014

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