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Hackney Homes Board ICT Update November 2013

Hackney Homes Board ICT Update November 2013. Chris Peacock Assistant Director – ICT LBH. What changed?. The Team. ICT Self-Service. HR Self Service. Performance – April 2012 to October 2013. Housing (Core System) Availability. Solidus (Call Centre) Availability.

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Hackney Homes Board ICT Update November 2013

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  1. Hackney Homes BoardICT UpdateNovember 2013 Chris Peacock Assistant Director – ICT LBH

  2. What changed?

  3. The Team

  4. ICT Self-Service

  5. HR Self Service

  6. Performance – April 2012 to October 2013 Housing (Core System) Availability Solidus (Call Centre) Availability ICT Service Desk Calls answered in 30 seconds – all service areas % Incidents Resolved within 8 hours – all service areas

  7. UH – Repairs – Michael Stevens • Re-implementation of stores (Datastox) – Godfrey McNeish • New contract arrangements – Nick Prince Jan 2013 Jan 2013 Feb Feb Mar Mar Apr Apr May May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 2014 >2014 Hackney Homes / LB Hackney IHMS Roadmap 2013 UH Phase 3b Go-live Allocations UH Rents & Repairs Year End Nick Prince Servitor Upgrade Godfrey McNeish UH – 3C Right to Buy – Live Aug 2013 David Swainston UH Image Server Upgrade Damien Ashley UH Application Management Consolidation Damien Ashley UH 3b – Tom Iliffe Post Go-live Consolidation UH/CDM integration completion – Sachin Shetty Data Integrity Issues – Sachin Rai Voids End to End Process Re-engineer – Nafisa Bhamji Patel Document Handling – Elaine Geeves UH 3C Leasehold Management Sept 2014 – David Swainston Cautionary Contacts – David Swainston Contact Manager– David Swainston Reporting – Ed Barnard • UH Application Management – Damien Ashley • Arrears Management – Elaine Geeves • Direct Debits – Andre Kesarisingh • Lettings Policy Changes – Sachin Rai • Lettings Workflow changes – Nafisa Bhamji-Patel

  8. UH - Repairs • Mobile working on reactive repairs - Mac Jan 2014 Jan 2014 Feb Feb Mar Mar Apr Apr May May Jun Jun Jul Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec 2014 >2015 Hackney Homes / LB Hackney IHMS Roadmap 2014 UH 3C Leasehold Management (Service Charges Calculations – Sept 2014) – David Swainston Tenancy Management including mobile working – Nafisa Bhamji-Patel, UH – Repairs Review of Planned Maintenance & major works - Mac UH Rents & Repairs Year End -Nick Prince UH Repairs Repairs-Cedar Interface phase 2 -Nick Prince UH External contractor invoicing -Nick Prince UH Infrastructure Upgrade – Damien Ashley UH & Other Housing Systems - Software Upgrades – Damien Ashley

  9. Questions? Chris Peacock Assistant Director – ICT LBH Chris.peacock@hackney.gov.uk 020 8356 2600

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