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Lessons from the Journey

Lessons from the Journey. About Horder Healthcare. Karen Planterose Commercial Director/Deputy CEO Dean Putland IT Network Manager Andrew Harvey Information Manager. Reflection.

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Lessons from the Journey

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  1. Lessons from the Journey

  2. About Horder Healthcare Karen Planterose Commercial Director/Deputy CEO Dean Putland IT Network Manager Andrew Harvey Information Manager

  3. Reflection Every day you may make progress. Every step may be fruitful. Yet there will stretch before you an ever lengthening, ever ascending, ever improving path. You know you will never get to the end of the journey. But this, so far from discouraging, only adds to the joy and glory of the climb.

  4. Early Days 1 site

  5. Early Days Survival Extended Choice Network NHS – speak NHS family We had to! Legacy PAS Project management N3 External IT support Small team

  6. Requirements Activity Reporting ISO 27001 N3 CAB IG SUS RA New PAS

  7. Embedding the Change Newculture PbR Acute Contract NHS initiatives New challenges Capacity work

  8. Where We’re at Now 4 sites

  9. Our Results Payment by Results Audit 95% accurate (Fiscal Year 2010-2011) 18 Weeks 94% (Fiscal Year 2012-2013) SUS > 30% to <1 % (September 2011 compared to March 2013) Private HES Data 100% Measure Clinical Outcomes CAB: Flexibility of Slots

  10. Looking to the Future Text and Email Additional Acute contracts Knowledge sharing Remote Access/ connection PHIN PCTs to CCGs Organisational development Data Warehouse AQP

  11. Reflection After the Journey Never ends Continually changing “Improvement usually means doing something that we have never done before.” Shigeo Shingo Massive learning curve Worth it Exhausting but FUN

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