1 / 6

Consumer Rights and Responsibilities, Part II

Consumer Rights and Responsibilities, Part II. The remaining 3 rights. The Right to a Remedy (aka Right to Redress). Fair Packaging and Labeling Act (must ID product, list origin, and qty)

romeo
Download Presentation

Consumer Rights and Responsibilities, Part II

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Consumer Rights and Responsibilities, Part II The remaining 3 rights

  2. The Right to a Remedy(aka Right to Redress) • Fair Packaging and Labeling Act (must ID product, list origin, and qty) • National Traffic and Motor Vehicle Safety Act (1966, changed design of cars to make safer including seatbelts, improved road conditions) • Truth in Food Labeling Act • Fair Debt Collection Practices Act (eliminated abusive practices and provided ability to dispute) • All were put in place to ensure that legal remedy could be sought • Remedy may also be sought through guarantee or express warranties • Implied warranties are same, just not written

  3. REMEDY CONT’D • express warranty: made orally or in writing • implied warranty: unwritten, usually imposed by law to meet certain standards (ex. pharmaceuticals)

  4. The Right to Consumer Education • Focuses on consumer decisions that relate to the interaction between consumers and producers in our economic system. TRANSLATED: The buying choices you make affect both you as an individual as well as the economy at large

  5. The Right to Service • Consumers should expect convenience, courtesy, and responsiveness to needs • Encourages businesses to make sure that products/services meet the quality and performance levels claimed

  6. Your Job As A Consumer • Be honest: shoplifting isn’t the only way people steal… • Be reasonable: have cause for complaint, explain your issue calmly, ask for manager or owner if you need to, write a letter. Still not satisfied? Make a report to BBB or contact Legal Aid Society. • Report unethical practices: this helps to protect future consumers. • Be informed: knowing is half the battle… • Be involved: let government officials know of changes you believe are necessary to protect consumers.

More Related