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Service Planning at Knox. Kerryn Ellis, Manager Corporate Planning and Performance. 29 January 2014. Covering this morning:. Drivers that led to implementing service planning How we went about it Challenges we have faced along the way Challenges and opportunities for the future.
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Service Planning at Knox Kerryn Ellis, Manager Corporate Planning and Performance 29 January 2014
Covering this morning: • Drivers that led to implementing service planning • How we went about it • Challenges we have faced along the way • Challenges and opportunities for the future
Services Assets Customer
Continuous Improvement Change MAV Informed Decisions OUTCOMES Priorities Resources Sustainability A PLAN
The Model 6 Stage Process 1. (9wks): Scope development 2. (11wks): Setting the scope (with Council) 3. (35wks): Detailed service analysis 4. (12wks): Guidance on proposed service direction (direction or further investigation) (with Council)) 5. (12 mths): Final direction 6. (12-24mths): Implementation and Integration
The framework for Service Reviews: • What should Council’s role be in this service? • What should the strategic intent of the service be? • What should the service model look like? • At what level should the service levels be set? • How can the service be more effective and efficient? • Two additional Council Plan questions.
1. REDEFINE failure 2. get HELP 3. TOP down 4. provide TRAINING 5. PILOT 6. know CAPACITY
Better and more integrated facility planning • Learning and skill development • Willingness of Councils to make “big decisions” • Making good planning practice a “normal” part of life in local government • Deciding what not to do
Contacts • Kerryn Ellis, Manager Corporate Planning and Performance03 9298 8330 kerryn.ellis@knox.vic.gov.au • Mandy Bow, Service Planning Coordinator 03 9298 8447 mandy.bow@knox.vic.gov.au • Rebecca Hutchinson, Service Planning Officer03 9298 8880 rebecca.hutchinson@knox.vic.gov.au