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Managing Through Success

Managing Through Success. Part 2 Knowledge Management Week 7 Enabling Knowledge Management Data Information Knowledge Wisdom. Handouts . Peter Senge: Sharing Knowledge Hauschilde et al: Creating a Knowledge Culture Listen:

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Managing Through Success

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  1. Managing Through Success • Part 2 • Knowledge Management • Week 7 • Enabling Knowledge Management • Data Information Knowledge Wisdom

  2. Handouts • Peter Senge: Sharing Knowledge • Hauschilde et al: Creating a Knowledge Culture • Listen: http://www.bbc.co.uk/radio/aod/mainframe.shtml?http://www.bbc.co.uk/radio/aod/radio4.shtml?fm A replay of BBC Radio 4 ‘The Long View’ available until Monday March 6th discussing Google and drawing parallels with popular magazine of the past

  3. Knowledge Management • Key modern management tool • Necessary to sustain competitive advantage • Knowledge is power • Process of making effective and efficient as well as creative use of all knowledge within an organisation for its benefit • New technologies help support this • Culture of organisation seen as ‘learning’

  4. Knowledge Hierarchy • Wisdom • Knowledge • Information • Data • Creating the Knowledge Based Business • Amidon and Skyrme • www.business-intelligence.co.uk

  5. Definitions • Data • Facts, observations • Information • Data with context • Knowledge • Information with meaning • Wisdom • Knowledge with insight

  6. Intellectual capital audit • Knowledge economy • Intangible resources • Brand • Goodwill • Experience • Organisational memory • Individual resource

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