Transforming Information Delivery RSS for Law Libraries

1. Transforming Information DeliveryRSS for Law Libraries Christy Schoon NewsGator Technologies September 15, 2014

2. Agenda • Why Should I Care about RSS? • RSS Primer • Sources of RSS Content • Practical Examples • RSS in Action • Building the Business Case • Questions & Answers

3. Today’s Information Challenges Keeping track of information Web sites, blogs, premium content sources, e-mail newsletters, internal systems Ensuring attorneys see the information Email is “dumping ground” and causes frequent interruption Getting attorneys to use portals Underutilization due to lack of updates and relevant content

4. A Day in the Life of a Librarian • Without RSS • Visits dozens of Web sites • Checks numerous Westlaw Watches and Lexis searches • Sifts through dozens of e-mails and newsletters daily • Clips articles into newsletters • With RSS • Gets most information delivered to one location via RSS • Forwards e-mails to RSS feeds • Clips articles via RSS & subscribes attorneys to feeds

5. A Day in the Life of an Attorney • Without RSS • Relies on e-mail for case law, regulatory and client updates • Much of the information is ignored or lost • Struggles to find information from Web sites and systems • Never uses portal • Leans on librarians and staff to filter information • With RSS • Gets all relevant information aggregated in one place • Reads RSS feeds in e-mail client, BlackBerry or Notifier • Relies less on staff and librarians for one-off requests • Participates in portal

6. The ROI of Enterprise RSS What is the impact of saving 3 minutes per attorney per day? 100 Attorneys @$250/hour billable 15 Minutes each per week 1300 hours per year $325,000 extra billings per year

7. What is RSS? • Lightweight method of delivering information • Based on XML standard • Easy to syndicate and re-use • Accessible across many platforms • Uses “publish and subscribe” model

8. RSS Terminology • Feed- The XML file through which RSS content is delivered • Post or Article- An item within an RSS feed • Aggregator or Reader- Used for reading and organizing RSS feeds • Enterprise RSS- centrally managed RSS delivery system

9. What is Available in RSS? • Premium content • WestLaw, LexisNexis, Factiva, BNA • Public content • New York Times, Fortune, Law.com, CNN • Internal content • Blogs, wikis, portals, applications

10. RSS System Comparison

11. NewsGator Enterprise Server

12. Legal RSS Use Cases • Information Aggregation • Case law and regulatory updates from Lexis, Westlaw, BNA and Factiva • Commentary from legal news sites and blogs • Matter and pleadings updates • Team Collaboration • Article clipping and tagging • Practice Group portals • Client/Case team wiki updates • Compliance (In-House) • Retention and archival of electronically stored information • Marketing (Law Firms) • Proposal tracking • Internal communications • Competitive intelligence

13. Case Study: Dykema • Company • AMLaw 200. one of largest firms in Midwest • Challenges • Reduce information overload • Improve dissemination of internal content • Solution • RSS feeds to Outlook via Exchange • Use Cases • Matter tracking, proposal tracking updates • Factiva searches via RSS

14. Case Study: Goodman and Carr • Company • Mid-size, entrepreneurial Canadian firm • Challenges • Reduce reliance on e-mail • Improve usage of practice group-based portals • Solution • RSS feeds to SharePoint portals • Use Cases • Lexis-Nexis searches via RSS • Updates via internal systems (future)

15. Demonstration

16. The Business Case for Enterprise RSS • Increased productivity • Less searching = more billable hours • Better information uptake and retention • Information doesn’t get lost in e-mail • Better prepared for clients • Greater portal utilization • More updated, relevant content • Improved internal communications • Multiple outlets for disseminating information

17. Questions and Answers

18. Extras

19. NGES: Core Features • Discover and read relevant content • Customized taxonomy • Searchable central index of feeds • Smart feeds – persistent, keyword Boolean searches • Interact and Collaborate • Clippings feeds -- individual and groups • E-mail feeds – publish content via email feed • Relevancy engine, social reporting • Tagging, tag clouds, tag filtering, & tag feeds • Deliver and synchronize across many platforms / devices • Web, Outlook, Notes, portals, Win/J2ME mobile , desktop, alerts • Full synchronization of feeds & read states • Clientless and client-based deployment options • Centralized Management and Administration • Subscribe users and groups to feeds • Lock, block, white list, blacklist • Integration with Exchange, AD and other LDAP servers • Security, reporting, APIs • Scalable to hundreds of thousands of users

20. Publish and Subscribe- Defined • Publish: New article, post, update. alert or site change • Delivery: RSS Feed • Subscribe: Use RSS Aggregator/Reader to read and organize feeds • Enterprise RSS- centrally managed RSS delivery system

21. Changing the Mindset

22. Selected Customers