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GRIEVANCE REDRESSAL

GRIEVANCE REDRESSAL. UNIT -5. definition. It is a specific, formal notice of dissatisfaction expressed through an identified procedure.

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GRIEVANCE REDRESSAL

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  1. GRIEVANCE REDRESSAL UNIT -5

  2. definition • It is a specific, formal notice of dissatisfaction expressed through an identified procedure. • According to Michel J Jucuis the term grievance means any discontent or dissatisfaction either expressed or not & whether valid or not , arising out of anything connected with the company that an employee thinks, believes of even feels is unfair, unjust, or inequitable.

  3. Areas of Grievance • Promotion • Amenities • Increments • Salary • Leave • Medical benefits • Transfer • Safety • Working conditions • Overtime • Nature of job

  4. How to know about grievances • A poor manager redresses grievances but a proactive manager prevents them …… • Exit interview • Gripe Boxes- non named grievance slips, unlike suggestion box where names are retain in order to be rewarded. • Open door policy- extending a general invitation to the employees to informally drop in managers room & talk over grievances. • Statistical trends- of absenteeism , turnover, employee moral, etc • Opinion surveys – periodic interviews & meeting

  5. Features of a good grievance procedure • Should conform with existing rules regulations, legislations etc. • Simplicity- easy to understand , implement & communicate . • Promptness- speedy disposal of grievance , try to solve it at the lower level as it moves up to senior level more time it takes to redress it, there should be one appeal at a time, the time limit should be strictly followed. • Training- of supervisors to handle grievance • Follow up- • Regular review & analysis of procedure.

  6. Types of grievances • Factual • Imaginary • disguised

  7. Stage one- 48 hours • Stage two-3 days • Stage three- 7 days • Stage four- 3 days • Stage five- arbitration within a week

  8. Causes--------

  9. encourage the fillings of several grievance in order to assert their presence

  10. HR Manager • Operate within “G” procedure • Attempt to resolve grievance where possible • have responsibility of Preventing grievance • Document grievance at own level for the G procedure. • Design the Grievance procedure • Monitor grievance trend & rate • Assist grievance case in arbitration • Have responsibility for settling grievances

  11. Precaution & prescriptions

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