1 / 28

Grievances Redressal Management System

Grievances Redressal Management System . ubZ ljdkj & ubZ igy. ? kj cSBs turk dh leL;kvksa ds fujkdj.k dh O;oLFkk. IN AGRA AGRA NAGAR NIGAM, AGRA. ekuuh ; ea=h] uxj fodkl ] m0iz0. ekuuh ; eq [;ea=h] m0iz0. INDEX.

maeko
Download Presentation

Grievances Redressal Management System

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Grievances Redressal Management System ubZljdkj & ubZigy ?kjcSBsturk dh leL;kvksa dsfujkdj.k dh O;oLFkk IN AGRA AGRA NAGAR NIGAM, AGRA ekuuh; ea=h] uxjfodkl] m0iz0 ekuuh; eq[;ea=h] m0iz0

  2. INDEX

  3. 1- ;kstuk %& ?kjcSBsturk dh tuleL;kvksadsfujkdj.k dh O;oLFkkA 2- ;kstukdsykHk %& 1- ukxfjdksadksNksVh&eksVhleL;kvksadsfy, b/kj&m/kjHkVdukughaiMs+xkA 2- mudhleL;kdkfujkdj.kfcukfdlhn¶rjtk, gksldsxkA 3- uxjfuxedsVksyQzhuEcjijf'kdk;rdrkZ ?kjlsghfu%'kqYdf'kdk;r ntZdjkldsxkA 4- uxjfuxevkusgsrqokguesaisVªksyijvFkokfdjk;sij O;; ughadjuk gksxkrFkklM+dij ;krk;krdkcks> de gksxkA 5- ukxfjdksadkuxjfuxedsÅijfo'okl c<+k gSrFkkbllsuxjfuxe ,oa 'kklu dh NfovPNhgqbZgSA 6- leL;kdkfujkdj.kigys dh vis{kkesa de le; esagksrkgSA 7- f'kdk;rdrkZlsfujkdj.kdrkZvf/kdkjh@deZpkjhQksuijleL;kdslEcU/k esatkudkjhysrkgSAbllsf'kdk;rdrkZdkslaLrqf"VfeyrhgSA

  4. 3- ;kstukdsvUrxZrp;furf'kdk;rksa dh lwph %&

  5. 4- tuleL;kntZdjus dh fof/k %& 1- f'kdk;rdksntZdjusdsfy, VksyQzh ua0 ijrSukrvf/kdkjh }kjkf'kdk;rdrkZlsmldkuke] irk] eksckby ua0 o mldhleL;kiwNhtkrhgSA 2- mDrleL;kdsfooj.kdksuxjfuxe dh osclkbV www.nagarnigamagra.com ij fu/kkZfjrizk:ivkWuykburSukrvf/kdkjh }kjkQhMdjfn;ktkrkgSAmDrpkjksafooj.kQhMdjrsgh 2 eSlstvkWVksesfVdizsf"krgksrsgSa ,d eSlstf'kdk;rdrkZdsikltkrkgSftlesaf'kdk;rdk ua0] f'kdk;rfuokj.kdjusokysvf/kdkjhdkuke o mldkeksckby ua0 vafdrgksrkgSAnwljkeSlstf'kdk;rfuokj.kdjusokysvf/kdkjhdseksckbyijtkrkgSftlesaf'kdk;rdrkZdkuke] eksckby ua0 o la{ksiesaf'kdk;rvafdrgksrhgSA 3- f'kdk;rfuokj.kvf/kdkjhdkseSlstizkIrgksrsghf'kdk;rdrkZdseksckbyijokrkZdjleL;k dh foLr`rtkudkjhizkIr dh tkrhgSAf'kdk;rfuokj.kvf/kdkjh fu/kkZfjrizk:iftldsikVZ ,] ch] lhesalsikVZ&, ijf'kdk;rdrkZ }kjkcrk;sx;spkjksfooj.kvafdrgksrsgSarFkkikVZchesaf'kdk;rfuokj.kvf/kdkjhf'kdk;rfuokj.k dh fVIi.kh vafdrdjrsgSarFkkikVZ&lhuxjvk;qDr }kjkLo;af'kdk;rdrkZlsnwjHkk"kijokrkZdjleL;kdsfuokj.k dh tkudkjhyhtkrhgSAf'kdk;rdrkZ }kjkf'kdk;rfuokj.k dh iqf"Vdjusijf'kdk;rdksfuLrkfjrfd;ktkrkgSA

  6. 4- f'kdk;rksadsfujkdj.kmijkUr 'krizfr'krlR;kiuf'kdk;rdrkZlsfd;ktkrkgSA 5- f'kdk;rfuokj.kvf/kdkjhlsfjiksVZizkIrgksusrFkkf'kdk;rdsfuokj.kdklR;kiufd;stkusdsckniqu% dEI;wVjesaQhM dh tkrhgSftldsmijkUrfuLrkj.kdklans'kf'kdk;rdrkZdsiklmldseksckbyijigqWptkrkgSA 6- ftuO;fDr;kasdsiklbUVjusV dh lqfo/kkgSogvkWuykbuf'kdk;ruxjfuxe dh osclkbVwww.nagarnigamagra.comijntZdjkldrkgSA 7- fdlhHkhf'kdk;rdsfuokj.k dh fLFkfr dh tkudkjhdsfy, uxjfuxe dh osclkbVwww.nagarnigamagra.comijtkdjdEiysUVdsLVsVl dh tkudkjhdjldrkgSA 8- ;g O;oLFkkuxjfuxe] vkxjkesafnukad 22-06-2012 lsykxwdjnhx;hgSA

  7. 5. How It Works ? Citizen can Lodge their complains by two mediums 1. Online by visiting http://www.nagarnigamagra.com/grievances 2. Calling on toll free no. 18001803015

  8. 6. Citizen Grievance Redressal Management System, Agra

  9. 7. Online Complaint Form

  10. 8. Complaint Submission Output Once All the details are submitted by the citizens, The system generates a UNIQUE No. for future references of the complaint status. It helps the citizen and corporation to track the status of the complaint. System also informs the citizen about the designated officer / employee responsible for the redressal of his complaint. System also informs the No. of days in which the complaint will be resolved.

  11. 9. Online Complaint Submission Output : SMS System also generates a Text Messages and sends it to the Citizen’s Mobile No. mentioned while registering the complain with all the relevant details.

  12. 10.1 Complaint Submission : Municipal Actions •» All complaints are send to respective departments managed by System Admin.

  13. 10.2 Complaint Submission : Municipal Actions •» Every Department has its own User ID & Password to Log in and Review / Access the details of the complaints.

  14. 10.3 Complaint Submission : Municipal Actions •» Once Logged in, Each department can see complaints of their department only. All Complaints are listed on the console.

  15. 10.4 Complaint Submission : Municipal Actions •» Departments can see the detailed view of each complaints.

  16. 10.5 Complaint Submission : Municipal Actions •» Departments can take the printout of each complain and send it to the concerned employee for Redressal.

  17. 10.6 Complaint Submission : Municipal Actions •» Once a particular complaint is resolved, the departmental officer updates it status on the printed sheet and that is submitted to the Operator for Updating.

  18. 10.7 Complaint Submission : Municipal Actions •» Once a particular complaint Disposed, its status is updated automatically as resolved.

  19. 11. Complaint Status : Citizen Review •» Citizen can also review the status of the complaint lodged by him using the unique complaint no.

  20. 12. Complaint Status : Status Report •» Citizen can also review the status of the complaint lodged by him using the unique complaint no.

  21. 13. Reports •» System Generates All type of reports for monitoring and operation.

  22. nSfudlekpkji=ksa dh dfVax

  23. fnukad 15&08&2012 dksnSfud v[kckjvafdpuHkkjresalekpkj

  24. fnukad 19&08&2012 dksnSfud v[kckjnSfudtkxj.kesalekpkj

  25. ;g O;oLFkkJh Mh0 ds0 flag rRdkyhuuxjvk;qDr] cjsyhorZekuuxjvk;qDr] vkxjk }kjkcjsyhuxjfuxeesaekWMyds :iesaizkjEHk dh xbZFkh]ftlsiwjsizns”kesaykxwdjusgsrq “kklu }kjk “kklukns”ktkjhfd;k ,oaJhfnus”kdqekj flag uxjvk;qDrdksiz”kfLri= fn;kgSA

More Related