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Facilities Management and Design

Facilities Management and Design. Chapter 2 Hospitality Facilities Management Tools, Techniques, and Trends. Routine Preventive Guestroom. Scheduled Emergency/breakdown Contract. Types of Maintenance. Maintenance management systems goals.

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Facilities Management and Design

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  1. Facilities Management and Design Chapter 2 Hospitality Facilities Management Tools, Techniques, and Trends

  2. Routine Preventive Guestroom Scheduled Emergency/breakdown Contract Types of Maintenance

  3. Maintenance management systems goals • Handle maintenance needs effectively and efficiently • Record essential information • Establish standards of performance • Provide feedback to management

  4. Forms and documents • Work/repair order • Work order log • Operating manuals • Equipment data cards • Equipment maintenance log cards • Room data cards inventory records

  5. PM Schedules Critical elements of facilities Inspection, cleaning, lubrication Smooths the workload Rooms checklist PM Instructions Equipment suppliers and manufacturers Trained/experienced workers Professional/ technical organizations MSDS’s Preventive Maintenance(PM) programs

  6. Equipment specs Equipment manuals Control schematics Building plans Building specifications Structural Mechanical Electrical Specialty systems Equipment and building documentation

  7. Maintenance emergencies • Maintenance staff phone list • Night staff emergency training • Relationships w/ contract maint. & cleaning agencies • Backup systems • Redundant backups • Spare parts

  8. Insurance Specific term Right to cancel Non-performance penalty Contractor v. employee/ agent Non-assignable Detailed spec’s and fee schedule Short term Contract maintenance services

  9. Facilities management technologies • Systems controls • Paperwork replacement • Dispatch management • Interdepartmental coordination • Parts/ inventory control • Data collection • Space allocation • Internet/ WAN networking

  10. Salaries, wages and benefits – 50% of POM Contract maintenance Rubbish collection Utilities Budgeted vs actuals ID problems symptoms Compare expenses w/ revenue POM and utilities budgeting & costs

  11. Small Properties Replace equipment Supervise/coordinate installation Coordinate w/ corporate headquarters Large Properties Perform entire project Act as general contractor Capital projects and renovations

  12. Facilities Benchmarking • Quantifiable standards of quality • Based on comparison • Internally similar periods • Externally similar size, scope, nature

  13. Personnel issues • Job Qualifications – B.F.O.Q. • OTJ training • Productivity • Certification

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