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Facilities Management and Design

Facilities Management and Design. Chapter 10 Telecommunications Systems. Changes taking place in hotel telephone service. From expense item to revenue item New hotel phone equipment for setting prices/rates at hotel Break-up of Bell System new companies compete with AT&T

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Facilities Management and Design

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  1. Facilities Management and Design Chapter 10 Telecommunications Systems

  2. Changes taking place in hotel telephone service • From expense item to revenue item • New hotel phone equipment for setting prices/rates at hotel • Break-up of Bell System • new companies compete with AT&T • lower prices for calls

  3. Types of telephone calls • Local • Direct-dialed long-distance • Calling- or credit-card • Collect • Third-party • Person-to-person • Billed-to-room • International • 900 or premium-price

  4. Hotel telephone equipment • Private branch exchange • PBX line cards • HOBIC systems • guestroom phones • pay telephones • call accounting systems • voice mail systems

  5. Hotel telephone lines • Trunk line • Analog • Digital • Trunk card • Analog • Incoming • Outgoing • Bothway • Direct inward Dial • E&M Tie • Digital • T-1 • Integrated Services Digital Network (ISDN) • Primary Rate Interface (PRI) • ISDN Basic Rate Interface (BRI) • Trunk group • WATS trunk

  6. Hotel telephone services • Local calls • Toll calls • Emergency (911) service • Direct-dialed long-distance • Long-distance operator service • Wireless communications, pagers

  7. Special telephone services • High-speed Internet access • toll-free 800 numbers • fax machines • voice mail • e-mail • TDDs

  8. Common telephone system problems • Keeping up with new laws • Service on equipment • Trunking problems • Untrained staff • “free” calls

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