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Your Meeting Will Begin Momentarily……

Your Meeting Will Begin Momentarily……. Work Support Strategies County Leadership. Call and Webinar May 7, 2013. www.pcghumanservices.com. Agenda. Updates Leadership Summit Feedback Self-Assessment Results Building Change in Your County County Sharing County Query Questions/Concerns.

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Your Meeting Will Begin Momentarily……

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  1. Your Meeting Will Begin Momentarily……

  2. Work Support Strategies County Leadership Call and Webinar May 7, 2013 www.pcghumanservices.com

  3. Agenda • Updates • Leadership Summit Feedback • Self-Assessment Results • Building Change in Your County • County Sharing • County Query • Questions/Concerns

  4. Updates • Leadership Summit Materials • County Champions Corner • DCDL on P2/6 http://www.ncdhhs.gov/dss/dcdl/ncfast/13-0025.pdf • Social Services Institute October 22-25 with CC Pre-Session • COMING SOON: New DW Reports • Fun Facts

  5. Leadership Summit • What was the best part • What was a disappointment • What did you take home and do immediately?

  6. County Self-Assessments • 73 Responses (out of 90 champions) • Some are Still Incomplete • Highlights • Customer Satisfaction • Triage • Churn • Wait time • Aligning Certification Periods • Task Management • Culture Shock • Community partners • Staff “rewards” • Program Integrity • Data Warehouse • ACA

  7. Building Change in Your County Your Role • You are the Champion • You should: • Either develop the vision for your agency in this effort or help to nurture the vision your leadership has already developed • Inspire others • Communicate with everyone • Understand how changes will affect all pieces of the effort • Ask the Question behind the Question • Invest in your own professional development • SHARE, SHARE, SHARE! http://www.forbes.com/sites/carolkinseygoman/2012/01/23/5-lessons-from-a-professional-change-agent/

  8. Building Change in Your County Basic Methodology for Change Efforts • Before you start: Recognize that projects are short-term • Before you start: Take into account risks • Before your start: Create your structure. Set meeting ground rules. Consider the skills of your team. • Identify and articulate the problem • Ask the data • Refine the problem

  9. Building Change in Your County Basic Methodology for Change Efforts , ctd. • Develop criteria – know what’s “out of bounds” • Create possible solutions • Develop a project plan, make sure it has clear activities and deliverables • Understand your time constraints. Set time limits and due dates. • Identify your final decision-maker • Test/Pilot • Evaluate the impact • Celebrate success

  10. Building Change in Your County Where Should I Start? • Recognize what problems need to be resolved. When? What is the priority? • Develop your structure. Don’t forget your communication plan. • Build your team. Share your vision. Understand that you cannot do this alone. • Eliminate the “us” vs. “them” mentality. • Ask for help. Other counties, other states, and WSS can provide information to you to help you solve problems. • Be Positive! Foster a Culture of “We Can Do This”

  11. County Sharing Computer Center - Cumberland County

  12. County Sharing Triage - Henderson and Rowan Counties

  13. County Query Reception Module in NC FAST Who Is Using it Now?

  14. Discussion

  15. Contact Sheet Judy Lawrence Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063

  16. Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.com

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