Annual Report 2006/07 Presentation on Social Services

1. Presentation on the Annual Report 2006/07 to the Select Committee on Social Services 23 October 2007

2. The presentation covers the following: Brief Overview of the Agency; Summary of key achievements for 2006/07; Achievements per programme; Challenges; and Concluding Remarks. Outline of the Presentation

3. “To ensure the provision of a comprehensive social security services against vulnerability and poverty within the constitutional and legislative framework” Mandate of SASSA

4. “To provide world-class social security services” Vision

5. To administer quality social security services, cost effectively and timeously using appropriate best practices by: Developing and implementing policies, programmes and procedures for an effective and efficient social grants administration system; Promotion and protection of human dignity; and Delivering innovative, cost-effective and efficient services to individuals, their families and community groups via easy multi-access channels using modern technology. Mission

6. Confidentiality; Integrity; Fairness; Transparency; and Equitability. Values

7. Paying the right social grant, to the right person, at the right time and place. NJALO! Theme

8. The Constitution of the RSA, 1996 (Act No.108 of 1996); Social Assistance Act, 2004 (Act No.13 of 2004) South African Social Security Agency Act, 2004 (Act No.9 of 2004); Key Legislations Governing SASSA

9. Ensure a High Performance Institution; Service Delivery Improvement; Improvement of Operational Excellence; and Good Governance. Key Strategic Objectives

10. The Agency has during the year under review achieved the following: 80% of resource effort was spent on establishment, operationalisation and integration of the social assistance administration and payment services. Six head office Executive Managers were appointed. Summary of Key Achievements for 2006/07

11. Head office and nine regional offices established. Shareholder’s Compact signed between the Minister and the CEO. Summary of Key Achievements for 2006/07 Cont…

12. The following reviews were conducted: A full review of the Core Value Chain; A review of the role of the district in SASSA; A review of the Service Delivery Model; The implementation of various other service delivery enhancement projects such as the mobile unit project, the spatial optimisation project and fraud detection project. Summary of Key Achievements for 2006/07 Cont…

13. Centralisation and or decentralisation and integration of the social assistance administration and payment services; Transforming the social assistance administration and payment services. Criminal proceedings have been instituted against 2 300 of the 12 000 public servants believed to have unlawfully accessed social grants. SASSA suspended payment to 12 000 public servants. Summary of Achievements for 2006/07 Cont…

14. Finance and HR Policies were developed and finalised. Finance and Human Resources (HR) Delegations of Authority approved and implemented. Number of grants increased strongly between January 2006 and January 2007; Overall 10.7% growth across all grants; Summary of Key Achievements for 2006/07 Cont…

15. Old Age grants grew by 2.4%; Permanent Disability Grants grew by 3.9%; Temporary Disability Grants grew by 32.2%; Foster care by 26.7%; Care dependency by 9.8%; and Child Support Grant: 11-13 grew by 32.7% 9-10 grew by 10.2% 7-8 grew by 8.8% 0-6 grew by 5.2% Summary of Key Achievements for 2006/07 Cont…

16. Achievements in this programme relate to: Implementation of IGAP in selected regions; Completed service delivery improvements on prioritised Norms and Standards by : Refining and standardising the grant administration business process ; Roll-out of IGAP integrated with MIS Reviewing norms and standards from application to approval. Achievements for the programme: Customer Services

17. Customer Charter was reviewed and implemented; Access to services improved in rural areas through outreach programmes; Standardised Structural Plans and Interior Layout for service offices completed; Spatial Optimisation and local planning for service offices completed. Achievements for the programme: Customer Services cont…

18. Project for 2-day Turnaround time successfully implemented in the Eastern Cape; Guidelines for unclaimed benefits, reviews and complaints drafted; and Grant Application Forms standardised throughout the Agency Achievements for the programme: Customer Services cont…

19. 2 300 public servants prosecuted for grant fraud; 257 files handed over to provincial departments for disciplinary action; 1 150 acknowledgments of debt signed to the tune of R6 132 382; About R5 million recovered thus far; and Fraud prevention strategy developed and implemented. Achievements for the programme:Internal Audit & Risk Management

20. Transferred more than 6246 grant administration staff from the National and the nine Provincial Departments of Social Development to SASSA; Establishment of a Health and Safety Committee at head office. Facilities Management Forum established and fully operational. Most senior managers positions filled; Implemented HR policies and procedure manuals; and Skills Audit conducted at Head Office and regions. Achievements for the programme: Corporate Services

21. Key HR policies (including HR strategy and delegations) developed and approved; Draft recruitment policy submitted to Department of Public Service & Administration for endorsement; 300 staff recruited and appointed, to capacitate support functions; HR Policies implemented at head office and/ regions; Achievements for the programme:Corporate Services cont…

22. Transport policy developed and approved; A vehicle needs assessment was conducted and completed in regions; Participation in national transversal transport contract. Labour Relations Forum Constitution developed Finalised Contract Precedent Bank; and Analysed existing contracts as part of due diligence. Achievements for the programme:Corporate Services cont…

23. Developed and implemented a Communication Strategy; All Parliamentary questions replied to timeously. Participated in Government Izimbizos; Produced and distributed promotional materials; SASSA newsletters were produced bi-monthly and distributed throughout SASSA; and Achievements for the programme:Communication and Marketing

24. Co-ordinated an oversight visit for the Portfolio Committee on Social Development on 21-24 August 2006 Flighting of SASSA’s adverts and interviews on electronic media; Hosting a SASSA Change and Loyalty programme in November 2006; and Participation in the media networking session in August 2006. Achievements for the programme:Communication and Marketing cont…

25. SASSA media launch hosted on 30 March 2007; National Call Centre established; Interim corporate identity manual developed and implemented; Marketing material uniformly branded; Exhibitions at key events to market SASSA; Achievements for the programme:Communication and Marketing cont…

26. Budget autonomy achieved through the consolidation of provincial budgets and the establishment of budget into single SASSA budget. A Bid Committee established and fully functional BAS system implemented in SASSA Achievements for the programme:Finance

27. Implementation of PERSAL in all regions; Supply Chain Management policies and procedures approved. Standard policies and procedure manual on debtor management developed. Achievements for the programme:Finance cont…

28. Transversal ICT Systems including SOCPEN, BAS, LOGIS, PERSAL and Home Based Electronic Document Management systems implemented; ICT infrastructure provided in all 9 regional offices and some districts; and First phase of the MIS project completed with about 100% of all beneficiary files processed; Achievements for the programme: ICT

29. ERP processes developed and readiness assessment done; Creating centralised SASSA's Service Level Agreement for MIS; Contact Centre tender evaluated and awarded. SASSA website implemented on www.sassa.gov.za; Monthly statistical reports on social security grant payments produced. Achievements for the programme: ICT Cont…

30. Separation criteria for Regional, District and Local Office Levels developed; Regular monitoring and reporting of the consolidation process. Finalised and tabled the Strategic Plan 2007/8 – 2009/10. Presentation made to Parliament’s Portfolio and Select Committees on Strategic Plan. Achievements for the programme: Strategy & Business Development

31. A full review of the Core Value Chain; A review of the role of the district in SASSA; A review of the Service Delivery Model; Implementation of service delivery enhancement projects: mobile unit project, the spatial optimisation project and fraud detection project. Achievements for the programme: Strategy & Business Development cont…

32. Estimates of National Expenditure (ENE)

33. Expenditure for 2006/07 in terms of Economic Classification

34. The following challenges were experienced during the reporting period; Finalisation and implementation of the Employment Equity Plan Filling of vacant critical posts-head office/regions Roll out of the new SASSA brand; Finalisation of appeals on grants application process. Challenges

35. Limited resources to fulfill SASSA’s mandate timeously; Finalising-policies, procedures and delegations; Delays in ceding of projects by DSD; Unavailability of affordable ICT architecture skills; High numbers of litigation cases resulting in appeals on grant applications. Challenges cont…

36. Fast tracking the appointment of personnel Finalisation of the Employment Equity plan to ensure compliance to legislative requirements; Effective and efficient roll-out of IGAP; Challenges cont…

37. SASSA is an emerging organisation. There are still a number of challenges that need to be addressed. With dedication and commitment SASSA can become a “world class organisation”. Concluding Remarks

38. Thank You!