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Chapter 2

Chapter 2. The Information System Manager. The ideal system manager has the curiosity of a cat, the persistence of a research scientist, and the energy of an Olympic athlete . ---- Judith Frank. What type of system will you manage?.

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Chapter 2

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  1. Chapter 2 The Information System Manager

  2. The ideal system manager has the curiosity of a cat, the persistence of a research scientist, and the energy of an Olympic athlete. ---- Judith Frank

  3. What type of system will you manage? As a property level information system manager, you may manage the following 3 types of computer systems: • Stand-alone personal computer (PC) • Network (LAN, WAN, WiLAN) • Multi-user system • i.e. Fidelio

  4. Who should manage the information system? • Patience and good communication skills • Effectively train people • Hands-on experience operating a hospitality computer system • A good working knowledge of hospitality operations • No need to know a programming language or have a mainframe computing background.

  5. What are the responsibilities of an information system manager? • Understanding how the information system’s hardware and software function. • Configuring the information system for optimal performance. • Evaluating system performance. • Training system users. • Guarding and preserving the system. • Maintaining a system library. • Building the information plan

  6. Understanding how the information system’s hardware and software function • HARDWARE—physical • SOFTWARE - programs

  7. HARDWARE

  8. SOFTWARE

  9. Understanding how the information system’s hardware and software function • Users Manual from Vendors – Opera • Technology Shows, Associations • Journals, Magazines

  10. What is the information system focus? • At the lowest level, the Information System (IS) focus is on providing the necessary services at a minimum cost. • At the highest level, information technology is used to redesign major business processes and to create new products and services. IS function should be viewed as an integral part of the business.

  11. Think Strategic Alignment

  12. It should be…. Everybody’s focus

  13. Interview Paul ManleyDirector of Loyalty MarketingCendant Corporation 30 years experience Hotels, Cruise Ships, Vendors, Consultants

  14. Interview (cont.) • Most important skills to have: • 1. Big picture- Understand industry drivers • 2. Content- Deliver tangible results based on your role • 3. Learning- Be able to absorb new information • 4. People Skills- Be able to develop longterm relationships

  15. Interview (cont.) • Advice:Learn about both the hospitality businessand information technology.

  16. IT • Information Technology (IT) is no longer just one department. • Now, everyone in the organization is responsible for IT. • Departmental Managers purchase or play a critical role in the purchasing of IT systems.

  17. Welcome to the World of IT • Fast changing • Increasing guest technological demands • Increasing competition • Labor issues

  18. IT is the Entire Organization

  19. Managing Your Career • Good choice-hospitality and tourism are among the largest and fastest growing industries. • IT opens up career options. • Do a S.W.O.T. analysis.

  20. Decisions, Decisions, Decisions • Technology career path: • 1. IT Managerial Combines business and technology • 2. IT TechnicalTechnology-focused • 3. Non Managerial IT IT is still critical!

  21. The three roles IS management can play in an organization • Reactive, in which the information system manager passively responds to ad hoc demands and continual cost-reduction pressures. • acting in return • Proactive, in which the information system manager directs projects focused on improving business operations. • taking action in advance • Coordinative, in which the information system manager focuses on the integration of business requirements and technology.

  22. Characteristics of a well-managed system • Accurate, relevant data that is easily accessible. • Necessary resources to carry out tasks in the most efficient and effective manner. • Properly protected and maintained. • Computer downtime  • System utilization and acceptance  • Well-defined information plan

  23. Are you ready to be a qualified information system manager? Keep learning the following chapters!

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