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Cultures and Communication

Cultures and Communication . Defining communication Cultural competence Different factors shaping the culture Finnish communication culture. What is communication ?. Cultural competence. Knowing your own background The relations between culture and communication Communication skills

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Cultures and Communication

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  1. Cultures and Communication Defining communication Cultural competence Different factors shaping the culture Finnish communication culture

  2. What is communication?

  3. Culturalcompetence Knowingyourownbackground The relationsbetween culture and communication Communicationskills Contextualknowledge Respect, interest and empathy!

  4. Factorsshaping and explaining the culture Time orientation: linear, cyclic Personal action in time: monochronic, polychronic LC- and HC-cultures

  5. LinearCyclical • Goes forward • Time, date, calendar • Systematicorientation • Goalorientation • Control • Recurrence • Importance of the past • The futurebehindone´sback • Flexibility • Oftenalso: belief in destiny

  6. MonochronicPolychronic • Doonething at a time • Areintrovert • Likebeingalone • Arepunctual • Stick to plans • Aresystematic • Arework / task –oriented • Lowcontext • Domanythings at the sametime • Areextrovert • Arenotpunctual • Changeplans • Arerelationship / people –oriented • Highcontext

  7. HC LC • Implicitinformation • Contextualskills! • Hierachiesareimportant • Social circumstancesaffect the individual • Verbalcommunication • Non-verbalcomm. is consistent with the verbalone • Personality, individualism, equality

  8. Hofstede´s 5 dimensions Power Distance Individualism - Collectivism Masculinity - Femininity UncertaintyAvoidance Long / Short TermOrientation

  9. PD Large PD Small Inequality Obedience Politeness Definedroles Democracy Equality Takingcare of others Freedom of Speech

  10. Individualism --- Collectivism

  11. Masculinity --- Femininity

  12. UA Strong UA Weak • Minimizingsurprises • Absolut Truth • Rulesareimportant • Tolerant • Relativist • Onlyfewrules

  13. Long Term Short Term • Sparing the resources • Slowresults • Sharedpurpose • Spending • Quickresults • Individual status

  14. Hofstede, G & G. 2010. (3rd ed.) Cultures and Organizations. Software of the Mind. Trompenaars, F. 1993. Riding the Waves of Culture. UnderstandingCulturalDiversity in Business. Lehtipuu, U. 2010. Kulttuuriälykäs bisnesviestijä Aasiassa ja Amerikassa.

  15. FINNISH COMMUNICATION CULTURE?

  16. GROUP WORK Find an interestingsubject PP –presentation, max. 20 min. + discussion

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