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Cultures and Communication . Defining communication Cultural competence Different factors shaping the culture Finnish communication culture. What is communication ?. Cultural competence. Knowing your own background The relations between culture and communication Communication skills
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Cultures and Communication Defining communication Cultural competence Different factors shaping the culture Finnish communication culture
Culturalcompetence Knowingyourownbackground The relationsbetween culture and communication Communicationskills Contextualknowledge Respect, interest and empathy!
Factorsshaping and explaining the culture Time orientation: linear, cyclic Personal action in time: monochronic, polychronic LC- and HC-cultures
LinearCyclical • Goes forward • Time, date, calendar • Systematicorientation • Goalorientation • Control • Recurrence • Importance of the past • The futurebehindone´sback • Flexibility • Oftenalso: belief in destiny
MonochronicPolychronic • Doonething at a time • Areintrovert • Likebeingalone • Arepunctual • Stick to plans • Aresystematic • Arework / task –oriented • Lowcontext • Domanythings at the sametime • Areextrovert • Arenotpunctual • Changeplans • Arerelationship / people –oriented • Highcontext
HC LC • Implicitinformation • Contextualskills! • Hierachiesareimportant • Social circumstancesaffect the individual • Verbalcommunication • Non-verbalcomm. is consistent with the verbalone • Personality, individualism, equality
Hofstede´s 5 dimensions Power Distance Individualism - Collectivism Masculinity - Femininity UncertaintyAvoidance Long / Short TermOrientation
PD Large PD Small Inequality Obedience Politeness Definedroles Democracy Equality Takingcare of others Freedom of Speech
UA Strong UA Weak • Minimizingsurprises • Absolut Truth • Rulesareimportant • Tolerant • Relativist • Onlyfewrules
Long Term Short Term • Sparing the resources • Slowresults • Sharedpurpose • Spending • Quickresults • Individual status
Hofstede, G & G. 2010. (3rd ed.) Cultures and Organizations. Software of the Mind. Trompenaars, F. 1993. Riding the Waves of Culture. UnderstandingCulturalDiversity in Business. Lehtipuu, U. 2010. Kulttuuriälykäs bisnesviestijä Aasiassa ja Amerikassa.
GROUP WORK Find an interestingsubject PP –presentation, max. 20 min. + discussion