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S T A R T Program

The START Program provides specific skills and knowledge for an industry-recognized professional certification, preparing students for entry-level positions in the lodging industry. Supported by a network of hotel owners and operators, it promotes professionalism and workforce development while offering high-growth career opportunities. The program includes comprehensive resources for teachers and students, and successful completion leads to a voucher for front-line-level certification.

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S T A R T Program

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  1. Skills Tasks And Results Training S T A R T Program

  2. START(Skills Tasks and Results Training)

  3. Program Benefits • Provides specific skills knowledge leading to an industry recognized and portable professional certification from the American Hotel & Lodging Educational Institute • Prepares students to go straight from the classroom and into the workforce with a selection of (12) entry-level lodging positions • Is supported by a network of 10,000 hotel owners and operators eager to hire workers for much needed front-line positions • Showcases the lodging industry as an industry of high-growth potential; one which has seen six consecutive quarters of employment growth • Teaches the foundation of lodging operations while promoting the long-term career pathways available to students • Promotes professionalism, confidence and positive work ethics • Workforce Boards can show a measurable ROI to support government funding with a program that feeds directly into an industry that is actively seeking workers for front-line positions

  4. S T A R T Program • Unit 1 : Hospitality Orientation • Hospitality and Careers • Guest Service • Professionalism • Safety and Security

  5. S T A R T ProgramContinued • Unit 2 : Rooms Division • Rooms Division • Front Desk Representative • Reservationists • PBX Operator • Bell Services Attendant • Guestroom Attendant • Maintenance Workers • Laundry Attendant • Public Space Cleaner

  6. S T A R T ProgramContinued • Unite 3: Food and Beverage Division • Food and Beverage Division • Restaurant Server • Banquet Setup Employee • Banquet Server • Bus Person

  7. S T A R T Student Components Textbook Workbook Skills Competency Checklist Scantron for final exam

  8. Student Textbook • 18 Chapters • Each chapter has: • Learning Objectives • Interesting Lodging Facts • Charts, Forms, and Exhibits • Apply Your Learning Section • Glossary of Terms • Index

  9. Student Workbook • Chapters have three activities per section from the following: • Building Your Vocabulary • Compute This • Do You Remember? • Case Study • Add It Up • Write Right • Putting the Pieces Together • Scantron sheet to administer exam

  10. Skills Competency Checklist Represents transferable skills Teachers/Employers sign off on skills as students master them Allows students to build portfolio of skills to showcase to potential employers

  11. S T A R T Teacher Components • Teacher Resources Set • Lesson Plans • Power Points/Transparency Masters • Assessments • Workbook - Teacher’s Edition • DVDs (sold separately)

  12. Lesson Plans Discussion outline for each chapter section Learning objectives and lists of key concepts Learning activities Key points Guide to appropriate support materials Answers to: Apply Your Learning Questions

  13. Power Points/Transparency Masters Provides a guide to classroom discussions and highlight key textbook information Provides answers to transparency questions

  14. Assessments Provides quiz/test sections and answer key Provides chapter test and answer key Final exam review guide Provides information for ordering the START final exam

  15. Testing Procedures Instructors must ensure that exams are ordered in a timely manner. Instructor may administer the START exam.

  16. Workbook—Teacher’s Edition • Answer key for Student Workbook • Additional learning activities for every chapter, such as: • Ideas for guest speakers • Group projects • Role play and case studies • Research assignments • Activities

  17. Student Recognition Certificate of Achievement awarded for passing final examination Students must score 70% or higher on the final exam Voucher for front line-level certification upon passing final exam (Certification awarded after work requirement is met)

  18. Professional Certification Students who successfully complete the START curriculum and pass the final exam will receive a voucher waiving the fees for a Hospitality Skills Certification. Certification Options for START Students Include: • Certified Guest Service Gold Professional • Certified Restaurant Server • Certified Front Desk Representative • Certified Guestroom Attendant • Certified Maintenance Employee They can redeem their voucher once they have been hired in the qualifying position in the industry.

  19. Websites American Hotel & Lodging Educational Institute Workforce Curriculum Information www.ahlei.org/workforce American Hotel & Lodging Educational Institute General Information www.ahlei.org American Hotel & Lodging Association General Industry Information www.ahla.com

  20. For more information, contact: Shelly WeirSenior Director, State Relations & Educational Programs800 North Magnolia Ave. Suite 300Orlando, FL 32803800-349-0299 x8166sweir@ahla.com

  21. The American Hotel & Lodging Educational Institute

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