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Success Secrets: Key Lessons from Howard, Hilton, and Herb

Discover the important lessons of long-term success from Howard Schultz, Conrad Hilton, and Herb Kelleher. From treating employees like customers to paying attention to details, learn the keys to achieving lasting success.

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Success Secrets: Key Lessons from Howard, Hilton, and Herb

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  1. 3H = LTS*(*Long-Term Success)Tom Peters/0603.2008

  2. HowardHiltonHerb

  3. 25

  4. Starbucks boss Howard Schultz religiously visits 25 shops a week.

  5. Conrad Hilton, at a gala celebrating his life, was asked, “What were the most important lessons you’ve learned in your long and distinguished career?” His immediate (and COMPLETE) answer: “REMEMBER TO TUCK THE SHOWER CURTAIN INSIDE THE BATHTUB.”

  6. Conrad Hilton shares his foremost key to success.

  7. “You have to treat your employees like customers.” —Herb Kelleher, upon being asked his “secret to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines. (SWA’s pilots union took out a full-page USA Today ad thanking HK for all he had done; across the way in Dallas, American Airlines’ unionized pilots were picketing AA’s Annual Meeting.)

  8. Herb Kelleher (Southwest Airlines) says this is his only success “secret.”

  9. 3H: Howard, Hilton, Herb**Stay in touch!**Sweat the details!**It’s the people, stupid!

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