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Quality System Metrics. Introduction. Sipex’s Quality System is described by its: ISO 9001/2000 Certification Control Processes Information Support Processes Quality Results The following are some key metrics which are used to measure and track Quality performance at Sipex.
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Introduction • Sipex’s Quality System is described by its: • ISO 9001/2000 Certification • Control Processes • Information Support Processes • Quality Results • The following are some key metrics which are used to measure and track Quality performance at Sipex.
CCARs Per Million Units Shipped • The first metric we will look at is the number of CCAR occurrences raised by customers, per Million Units (or Devices) shipped to the customer base. • A CCAR is a Customer Corrective Action Request, where a customer has notified Sipex of a perceived Quality problem, and Sipex has undertaken an analysis / investigation.
CCAR Cycle Time • The next metric we will look at is the CCAR cycle time, measured in calendar days. • This is the elapsed time between the arrival of units for analysis at Sipex, and the distribution of the Final CCAR Report to the Distributor, or Sales Representative.
Outgoing DPPM Rate • The next metric we will look at is the Outgoing Defective Parts per Million rate. • This rate is determined via an analysis of the product after final ATE test is completed on every production lot. • 500 pcs are pulled at random from the “tested good” product upon lot testing completion, and are then re-tested. (if one or more units fail ATE retest, the entire lot must be re-tested) • Individual failures are analyzed, and, if found to be true failures, a root cause investigation and corrective action process is begun. • Any individual units determined to be true failures are factored into the Outgoing DPPM ratio.
CIR Fulfillment Performance • The next metric we will look at is the fulfilment performance for the Sipex Customer Information Request Process. This process is an organized methodology for capturing and tracking inquires that customers make to Sipex for Quality information, via QAINFO@Sipex.com • The following Metric is a pareto of the elapsed time (days) from request to fulfillment for Customer Information Requests received and closed. • CIR requests in the >10 day category are predominantly comprehensive supplier quality surveys, purchase agreements, etc. as opposed to more readily fulfilled information requests.
