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KX-TVS50: Enhanced Voice Processing System Training Guide

Learn about Voice Mail integration, Flash Memory features, and new terminology with the KX-TVS50 Voice Processing System. Understand specifications, advantages, and integration possibilities.

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KX-TVS50: Enhanced Voice Processing System Training Guide

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  1. Panasonic Communication Systems KX-TVS Voice Processing System Training

  2. Voice Mail Integration • The purpose of Voice Mail integration is to allow the Voice Processing System and the Super Hybrid System to communicate with each other. • Three types of integration are available: Digital(Out of Band for KX-TD systems), Analog (In-band integration for all other systems with In-band integration capability), and APITS for the KX-TA624-1

  3. CO Card 1 2 Analog Integration Wiring To Tip and Ring of SLT extension ports

  4. Introducing the KX-TVS50…. • …the newest addition to the KX-TVS line of Voice Processing Systems (VPS) • 2 ports, 2 hours voice storage, expandable to 4 hours of voice storage • The 2 hours of voice storage will be reduced by recording User Prompts • If all System Prompts were to be recorded by the user, voice storage would be reduced by approximately 40 minutes

  5. KX-TVS50 Specifications • Increasing the voice storage from the initial 2 hours up to 4 hours is accomplished by adding an optional KX-TVS52 Flash Memory Expansion card • 30 mailboxes, 2 manager mailboxes, utilizing Flash Memory with 7.2 Kbps voice compression • New features include A-PITS integration with KX-TA624-1, Caller ID Routing, System and Station Caller ID Name Announce, and Personal Greeting for Caller ID

  6. So what is Flash Memory? • Definition-A solid-state mass-storage device that emulates a hard-disk drive • This type of mass-storage device is suitable for portable computers, personal digital assistants (PDA), digital still cameras, MP3 players and other devices requiring high-density non-volatile data storage

  7. What are the advantages? • The advantages of this type of storage device is that it is: • extremely rugged and reliable • compact • fast sustainable read/write capability • much less expensive than hard-disk drives • and has low single-voltage power requirements

  8. KX-TVS50 Specifications • The KX-TVS50 comes with 2 Flash memory chips, one for 2 hours of voice storage, the other for system prompts and programming storage. • The KX-TVS52 Flash Memory Expansion card has one Flash memory chip for an additional 2 hours of voice storage

  9. KX-TVS50 Specifications • The KX-TVS50’s appearance is very similar to the KX-TVS75, with two noticeable differences • A 4 position dip switch is used to determine the system mode rather than a rotary switch • The system upper chassis has a built-in ferrite core used to reduce noise and other spurious oscillations from being introduced into the system through station cabling

  10. Mode Switch Positions • Mode Switch Positions • 0000 Normal operation position • 1000 Initializes RS-232C parameters • 0100 D-PITS Auto Configuration for AA service1 • 1100 D-PITS Auto Configuration for VM service1 • 1010 Initializes VPS. Clears all data and messages • 0110 Flash memory Read/Write test • 0101 A-PITS Auto Configuration for AA service2 • 1101 A-PITS Auto Configuration for VM service2 1 Used for KX-TD D-PITS integration only 2 Used for KX-TA A-PITS integration only

  11. Some New Terminology • To date, two types of Voice Processing System integration were available in the KX-TVS line of VPS’s, In-band and D-PITS • A-PITS - Analog Proprietary Integrated Telephone System • A-PITS Integration - A proprietary 4-wire out of band Voice Processing System integration supported by the KX-TVS50 and KX-TA624-1 NEW

  12. A-PITS • Signaling and control information is transmitted and received between the 624 and 50 across the D1 and D2 pair of an extension port • Voice is provided by the Tip and Ring pair for that extension port • Each A-PITS integrated port supports one VPS port (Unlike D-PITS integration which provides two VPS ports per station ports)

  13. Integration • The KX-TVS50 supports: • In-band with telephone systems providing In-band integration • D-PITS with KX-TD308/816/1232/500 • A-PITS with the KX-TA624-1

  14. System Administration • Programming and administration can be accomplished by using either a dumb terminal program (i.e.. HyperTerminal) or any other communication software (i.e. ProcommPlus) • Programming menus are the same as the other KX-TVS models with additional programming added for the new features - System Caller ID Name Announce & Caller ID Call Routing

  15. System Administration Laptop with a Modem Program such as Hyperterminal, Procomm for Windows Programming RS-232C ` Null Modem Cable If your Laptop has a DB-9 serial connector use: Radio Shack Cable (DB-9 to DB-25) Cat. No. 26-269 Radio Shack Null Modem Adapter (25 pin) Cat. No. 26-1496B or Radio Shack Null Modem Adapter (9 pin) Cat. No. 26-264A

  16. New KX-TVS50 Features • These features are supported by A-PITS or D-PITS integration • System Caller ID Name Announce • Station Caller ID Name Announce • Personnel Greetings for Caller ID • Caller ID Routing • Caller ID card(s) are required for these features to operate KX-TD193 or KX-TA62493

  17. System Caller ID Name Announce • 120 Caller ID Numbers (20 digit max.) can be entered into system programming via programming terminal • System Parameter Setting-System Caller ID Announce • A name can be recorded for each of the 120 Caller ID numbers by the Message Manager in mailbox 998 • *998-5-8 for System Caller ID Name Announce recording

  18. System Caller ID Name Announce • So how does this work? • An incoming Caller ID call arrives at CO port of phone system that is programmed to ring to a VPS port • Caller ID information is transmitted to VPS via A-PITS or D-PITS link. • VPS answers, plays prompts, caller dials digits to transfer call to an extension • When extension answers, the user is given a prompt with states “You have a call from (recorded name). To answer the call press one, otherwise press 2 and hang up.

  19. System Caller ID Name Announce • If no Caller ID is provided, private, out of area, or the number is not registered, the normal transfer sequence occurs without announcement

  20. Station Caller ID Name Announce • Functions in the same way as System Caller ID Name announce • 30 Personal Caller ID Name Announce entries can be entered per mailbox • *MB 5-5 for Station Caller ID Name Announce programming • System Caller ID Name Announce has priority over Station Caller ID Name Announce

  21. Caller ID Personal Greeting • Up to four personalized mailbox greetings can be recorded in addition to the normal busy, no answer, and after-hours greetings • Each of the personalized greetings can have up to eight Caller ID numbers assigned to it • * can be used as a wildcard when entering the Caller ID numbers • *MB 5-1-4 for Caller ID Personal Greeting programming

  22. Caller ID Personal Greeting • When an outside caller with a Caller ID number that has been assigned in the mailbox enters the mailbox, a custom greeting for that caller will be played

  23. Caller ID Routing • Caller ID Routing allows an incoming caller to be routed to a specific location or service based on the Caller ID number provided • Calls can be routed to a mailbox, extension, or Custom Service

  24. Caller ID Routing • Up to 120 Caller ID numbers can be entered into the system • Service Setting - Caller ID Routing • Caller ID number can be up to 20 digits • * can be used as wildcard • O or P can be entered for Out of Area & Private • A route description up to 20 characters can be entered • This feature can operate in conjunction with the System & Personal Caller ID Name Announce features

  25. What else is new in KX-TVS50? • New factory default voice prompts • Faster cadence & less pause time between prompts • Improved Installation Manual provided on CD-ROM • Improved organization • Includes the KX-TA and KX-TD phone system programming related to VPS integration

  26. What else is new in KX-TVS50? • Screened transfer with Call ID is now supported • Company Greetings have been removed • The KX-TVS50 does not support the Two-Way Record and Two-Way Transfer features.

  27. Lab KX-TA 624 Setup • SYSTEM PROGRAMMING • System Program 130 for Jack 07 or 07 & 08 • System Program 131for Jack 15 or 15 & 16 • Use a four conductor line cord to KX-TVS50 for each port (jack 07 to port one of KX-TVS50, etc) • System Program 000 to set the time • System Program 900 to enable CID • System Program 414 for Day Ring • System Program 415 for Night Ring • System Program 416 for Lunch Ring

  28. Lab Cont’d Station Programming • CID Button- Press CO, press 6, Store (CID Transmitted through TVS) • CID Selection- Press CO, press 7, Store • LCS- Press CO, dial 92, Store • LCS Cancel- Press CO, dial 93, Store LCS Password- Intercom 77* _ _ _ _ _ _ # Hands Free- Station Program #11 Store Private- Station Program #12 Store • VTR- Press CO, dial 94: 107, Store • Call Forward ALL Calls- Intercom 711 107# • Call Forward Busy, No Answer- Intercom 712 107# • Call Forward Cancel- Intercom 710#

  29. Lab Cont’d for the KX-TA624-1 / KX-TVS50 • Connect the computer to the KX-TVS50 prior to initializing. • Using Hyperterminal, Procomm Plus for Windows, or any dumb terminal, have the settings at 9600, N, 8, 1and set for VT100 • Connect the KX-TVS50 to the computer with a null modem cable. • Set the Dip Switch on the KX-TVS50 to 1010 • Plug the power cord to the KX-TVS50 and wait for screen to tell you to reset the switched to 0000 • Go through Quick Setup, choosing the “KX-TA” for the Telephone

  30. Lab Cont’d • No Company Greetings • De-Activate the Following Greeting from the Message Manager by calling 107, #6*998, 5,6,1, enter Prompt Number, press 3 • 248 “Good Afternoon” • 249 “Good Evening” • 250 “Good Morning” • 819 “Welcome to the Voice Processing System” • Record the entire Greeting in the Custom Service by dialing #6*998, 5,4,1. Record a greeting that states “ You have reached the Smith residence. For Sue press 1, for Johnny press 2, for mom and dad press 3” • Assign the Port on the Computer to use the corresponding Custom Service for Day and Night Mode. 1,3,1

  31. TVS50 Lab cont. • Program the following into Custom Service • assign 1 to ring at extension 103 • assign 2 to ring at extension 101 • assign 3 to ring at extension 102

  32. VS50 Lab cont. • Setup the following mailboxes and record greetings: • 101 Extension 101 • 102 Extension 102 • 103 Extension 103

  33. Caller ID Routing Program Received caller ID ________number to be directed to mailbox 101 Personal Greetings for CID Four Personal Greeting with 8 telephone numbers each Go into Mailbox, dial 5, 1, 4 to assign Greetings and Numbers Station CID Name Announce Assign up to 30 CID Numbers per Mailbox and record a name for each number. Recorded name is heard when listening to messages or calls have been transferred from the VPS Go into Mailbox, dial 5, 5 record a name with caller ID number

  34. System CID Name Announce • Up to 120 CID numbers with names recorded. These will be played when calls are transferred through the VPS. (CID Screening). Names will also be heard when using the intercom paging features • Enable in the COS • Can be used Call Screening, Intercom Paging in Call Transfer Service or in Incomplete Call Handling • System Administration 1, 5, 6, 1 to enter numbers • Message Manager to record names #6*998, 5, 8

  35. Parameter Save • Save the system programming parameters to your PC’s HDD or floppy disk drive using Procom Plus. • From the System Administration Top menu type 3 for Utility Command • Type SAVE andpress ENTER • Press 2 and ENTER for Parameters • Press ENTER again • Press PAGE DOWN • Press X for XMODEM download protocol • Type the file name (i.e. PARA.BAK or CUSTOMER.PAR) • Wait approximately 6 minutes while data is transferred

  36. Parameter Load • Load the system programming parameters from your PC’s HDD or floppy disk drive using Procom Plus. • From the System Administration Top menu type 3 for Utility Command • Type LOAD andpress ENTER • Press 2 and ENTER for Parameters • Press ENTER again • Wait for “CCC” to appear on PC’s screen • Press PAGE UP • Press X for XMODEM download protocol • Type the file name • Wait approximately 6 minutes while data is transferred

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