Mladen Šimunac President of the board Budva,May 2008

1. Mladen Šimunac President of the board Budva,May 2008

2. Presentation Structure MICRO grupa Introduction RR–standard e-opcina (e-municipality)‏ What is e-opcina Benefits of e-opcina for local and regional development

3. MICRO grupa Introduction Countries in the region in which MICRO grupa is active • MICRO grupa is the largest regional consulting company whose progress is based on creating successful, vocational and practical solutions in a positive environment • MICRO grupa is a system consortiumof companies specialized in providing information, education and business solutions consulting. • MICRO grupa currently employs over 60 consultants specialized in marketing, management, finance, regional development and EU funds.

4. Member Companies Pyramid of services Member companies INFORMING MICRO info d.o.o. EDUCATING MICRO edukacija d.o.o. CONSULTING MICRO bilanca d.o.o. MICRO projekt d.o.o. IMPLEMENTING MICRO projekt d.o.o. Poslovne Dimenzije d.o.o.

5. Contribution to Regional Development MICRO grupa established the Centre for Sustainable Local Government (CSLG). CSLG clients are: Local government units (municipalities, cities and regions) Companies owned by local government units Public institutions (Ministries and National Agencies, and others) State owned companies CSLG provides the following solutions for its clients: Establishment of RR-standards (Regional development standards) Set up and support for e-opcina (e-municipality)‏

6. RR–standards Vision - To improve the standard of living of the local population and to inspire balanced development of the local and regional areas. Main goal - To detect the key factors' current state in the different development phases of the elements and processes for local government units. Benefits - Easier definition of priorities Continuous support system of specialists in projects implementation Effective public resources management Global best practice examples Promoting success stories

7. e-opcina www.e-opcina.eu Module 1:Archiving, searchingand informing Module 2: Management of local government units Module 3: Management of projects in local government units Module 4: Services for and communication with citizens • e-opcina is a business solution developed by MICRO grupa. • e-opcina is intended for employees in local government units: Mayors, heads of departments, administration and other departments. • e-opcina enables with: • Information accessibility • Document archiving and management • Management of local government units • Projects planning and development and • Quick accesses to information about European Union and pre-accession funds.

8. Module 1:Archiving, searching and informing • Goal: Informing local government units in due time, facilitating business activities and enabling recognition for project application. • Content: Module contains all information necessary for day-to-day operations of local government units: laws, rules and regulations, strategic documents on national and regional level, important information about EU, etc. • Benefits of this module: • Facilitates work • Decreases the gap in knowledge between individual employees • Creates the need for continuous communication between employees • Provides the Mayor with support for meetings • Enables quicker access to information • Presents information on possibilities for EU funding

9. Module 2:Management of local government unit • Goal: to facilitate management of all resources: space, people, time and finances • Content: Module contains numerous granules sectionsimportant for management of individual processes: • Space: spatial plans on local and regional level • Document management and correspondence important for local government units: Human Resource Management and Knowledge base • Development: strategic measures according to development strategy • ISO: Standardized processes inside the local government units • Benefits of module: • Easier administration • Transfer of knowledge and information • Easier monitoring of work processes of employees • Easier management of development of local government units • Easier search of project ideas • Standardization of processes

10. Module 3: Management of projects in local government unit • Benefits of module: • Facilitates planning, monitoring and management of project • Facilitates decisions by prioritizing projects • Timely distribution of resources (human and financial)‏ • Facilitated communication inside the local government units (project teams) • Easier communication (reporting) with financial institutions (investment banks, EU funds, World bank, etc.)‏ • Risk management • Goal:to provide easier planning and management in projects development and implementation in the area of specific local government unit s • Content: Module consist of tools necessary for easier management of projects: WBS (Work Brakedown Structure), GANTT Charts, BUDGETING, etc.

11. Module 4: Services for and communication with citizens Benefits of module: Transparency of local government units Improved Approach of local government to the citizens Inclusion of citizens in local government development Dealing with citizens issues Insight into development plans Insight into budget allocation • Goal:To make the activities of local government units transparent. • Content: • Module consists of numerous sections, such as: budgets, projects, applications, spatial plans, etc. and it encourages two-way communication between citizens and local government (applications for meeting, public discussion...).

12. Why e-opcina? Slow administration All documents of local government units are stored in one place(online) in e-opcina and can be accessed at any time in any place Large number of documents makes it difficult to distinguish what is important Important documents are adjusted to local government units (laws, regulations, spatial plans, regional operation plans, development plans)‏ It is hard to get the funding due to lack of developed projects Development measures (Project process – idea, development and implementation)‏ Complex programs are not used because it is difficult for employees to work on them e-opcina is adjusted for every local government unit and regional development agency Knowledge leaves local government when employees leave and it is hard to sustain and transfer knowledge Knowledge base sustainability A lot of time is spent on writing tasks and documentation Patterns and forms necessary for everyday work- administration

13. Annexe-opcina Modules in Detail

14. Module 1:Archive, Search and Inform • Legal Documents • Regulation, Operational Manuals and Procedures • Laws • Public Procurement • Templates and Guidelines for Public Procurement • Regulations and Laws for Public Procurement • Strategic Documents of the Specific Country • European Union Documents • Project Development • Useful Rules and Instructions • General EU Information • EU Programs for the Specific Country • EU Contacts in the Country • Regional Operational Programs • Programs for Development

15. Module 2:Processes within the Local Government Unit • Secretariat • Correspondence • Filing Records • Contacts • Local Government Unit’s Areas (land) • Detailed Plans • General Urban Plan • Regional Area Plan • Municipality • Legal Acts, Decisions, Instructions, Budget, Status, Employed, etc. • Development • Knowledge • Forums, Conferences, Seminars, Workshops, etc. • ISO

16. Module 3: Projects in the Local Government Unit • Development of Strategic Documents and Programs • Ecology and Environment Protection • Health • Education • Social Care • Culture • Public Areas • Sport and Recreation • Utilities Infrastructure • Subsidy Infrastructure for the Business

17. Module 4: Services for and communication with citizens • Budget in Detail • Program for General Development • Area Plans • Citizens Questions • Public Forum • Request for Meetings • Base of Project Ideas • Liaison • Council • Council Meetings • Announcements • Tenders

18. Contact Thank you for your attention! Mladen.simunac@microgrupa.com www.microgrupa.com