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Leading. Production Operations Management (POM). Organizing. Planning. Controlling. What Is Production?. The Conversion Process. The Value Chain. Synthetic Systems. Tangible Goods. Inputs. Transformation. Outputs. Analytic Systems. Intangible Services.
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Leading Production Operations Management (POM) Organizing Planning Controlling What Is Production?
The Conversion Process The Value Chain Synthetic Systems Tangible Goods Inputs Transformation Outputs Analytic Systems Intangible Services
Challenges of the Service Industry Customer Involvement Delivery Timing People-Intensive Activities Production and Location Subjective Quality
Mass Production Mass Customization Customized Production Manufacturing Goods
Identify Supply Chain Forecast Demand Plan for Capacity Production Process Design
Choose Facility Site Design Facility Layout Schedule Work Production Process Design
Industrial Robotics Precision Stamina Diligence Speed
Computer-Aided Design (CAD) Computer-Aided Engineering (CAE) Computer-Aided Manufacturing (CAM) Computer-Integrated Manufacturing (CIM) Product Lifecycle Management (PLM) Computerized Production
Traditional Flexible Mass Production Specialty Operations Resistant to Change Conducive to Change High Set-Up Costs Minimal Set-Up Costs Manufacturing Systems
Electronic Data Interchange (EDI) Extensible Markup Language (XML) Supply Chain Data Interchange
Operations Managers Inputs Transformation Outputs Coordinating The Supply Chain Assuring Product Quality The Production Process
Inventory Purchasing Lead Time Inventory Control Supply Chain Coordination
Inventory Control Just-In-Time (JIT) Material Requirements Planning (MRP) Manufacturing Resource Planning (MRP)
Increased Sales Manage Risks Reduced Inventory Manage Relationships Improved Service Manage Trade-Offs Cost Savings Faster Delivery Supply Chain Management Improved Quality
Establishing Standards Statistical Quality Control Measuring Quality Statistical Process Control Minimizing Defects Continuous Improvement Assuring Product Quality Quality Control Quality Assurance
Total Quality Management • Management commitment to TQM • Clear customer focus • Employee involvement • Continuous improvement • Partnering with suppliers • Meaningful performance standards
Define the Problem Measure Performance Analyze Root Causes Improve the Process Control the Process The Six Sigma Approach
Global Quality Standards ISO 9000 ISO 14000