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Improving Safety and Security for Seniors in Public Transport

This training program aims to improve the safety and security of senior citizens in public transport by raising awareness among transport staff and implementing various measures such as introducing low-floor vehicles, adjusting platforms for physically challenged individuals, installing CCTV cameras, and providing shelters at PT stops.

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Improving Safety and Security for Seniors in Public Transport

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  1. Training on Social Inclusion Coimbra March 2012 Lidija Pavić-Rogošić, ODRAZ - Sustainable Community Development

  2. CIVITAS ELAN Measure: Safety and security for seniors Objectives: • Improve safety of senior citizens in public transport • Raise reliability of public transport to senior citizens • Increase the understanding among public transport staff of senior citizen’s expectations and needs • Plan for stakeholder engagement prepared

  3. Safety and security for seniors improved • new low-floor vehicles allow safer and more comfortable acess • platforms adjusted to needs of physically challenged • 147 displays at PT stops across the city inform on arrival of trams and buses • CCTV cameras and surveillance system introduced • shelters to protect from precipitation on most PT stops

  4. Workshopswith senior citizens • 15workshopsindifferent homesfor elderlyheld • Participants: • almost500elderlypersons • project partners: ODRAZ, ZET project personnel, City of Zagreb, ZFOT • ZET drivers, traffic police, City department for traffic and City department forsocial welfare Inspired by Salzburg PT provider!

  5. What we do on workshops • a conversation related to city mobilityfollows the presentation of brochure and promo film • ZET drivers give recommendation for safety in PT vehicles

  6. Comments • We are very satisfied with new trams! • They make our life easier, it is safe to enter the tram. • The disadvantage is that the partofcorridorsare narrow • New buses are more comfortable • Displays - good for easier travel planning • Weappreciateraising awareness of PT drivers on needofelderly passengers • Leaflet with guidelines for safer use of PT for elderly people are useful • ZET Transit System radio in PT vehicles with important traffic information is very useful

  7. Comments • A lackof culture amongst the cyclist; the City shouldlook for a solution to the problem of rushing bicyclists • A lack of traffic culture in general • among citizens • The lack of information about electronic PT ticketing system • Crowds in trams and busesduring rush hours • Bad maintenance of tram and bus • stops; vandalism • A short duration of green light for pedestrians on traffic lights • A need for more traffic lights with sound notification

  8. Concreteresults Based on a discussionduring the workshop, togetherwith a traffic police ► a proposal for better solution at one crossroadto be more user friendlywassent to a City department for traffic

  9. Workshops in ZET depot • Workshopin ZET depot on how to use PT safely • Workshops on safety ofelderly in PT with tram and bus drivers • 4 meetings/workshops during March with more then 160 drivers

  10. Theleaflet • a leaflet with practical advices for seniors on how to use PT – distributed at events • thefirstofthekind

  11. CE joinedthe International Day of Older Persons • held on 29 September 2011 • opportunity to distribute practical guidelines for safer use of public transport for elderly peoplewellaccepted Mayorof Zagreb

  12. Promo film • A short movie (1,5 min) on seniors in PT „Alojz and Vlatka” prepared • Regularly shown during workshops with elderly • Promoted in Info-point, presented on national TV – HRT andZ1 TV • English subtitles prepared and posted on civitas.eu web page • http://www.youtube.com/watch?v=3zoaGg4Zn9g Excellent feedback from elderly people during workshops Atracts the interest of media

  13. Event at Info-point • Wednesdays in tram: • Safetyofelderlyin PT, December 2011 • short film andbrochurepromoted

  14. CIVITAS ELAN Info service • app 350 addresses, including 86 journalists Photo competition, EMW • Photos with elderly passengers

  15. CIVITAS ELAN Zagreb web site

  16. Mediaappearance - Safetyofelderlyin PT • TV reportages on elderly and safety in PT (including short film, interview with bus driver) • web articles • written article • radio reports

  17. Transport ofdisabledpeoplein Zagreb • ZET’sDepartment for transport of disabled people - established in 1994 • provide every day transport for disabled people and children - to work, faculty, school, therapy, etc. • 30 drivers and 11 persons which take care of disabled childrenandthosewithotherimpairments - educated to work with their beneficiaries • 9 vehicles for transport of disabled people and 7 for children This is not a CIVITAS ELAN measure

  18. Transport ofdisabledpeople • this service secure better quality of life and inclusion in different activities • the right to use this service implemented in cooperation between ZET and City of Zagreb • more people that use this serviceand more tripsevery year • in 2008 ►24.688 trips, almost 14% more than previous year; • in 2011 ►32.429 trips

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