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E-Government

E-Government. Week 1. LEADING THE E-Government. What is a government? Define electronic government . Steps in leading the electronic government . Vision MSC. Multmedia super corridor ( msc ) and e-government vision . Learning outcome. At the end of this slide, student can:

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E-Government

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  1. E-Government Week 1

  2. LEADING THE E-Government • What is a government? • Define electronic government. • Steps in leading the electronic government. • Vision • MSC Multmedia super corridor (msc) and e-government vision

  3. Learning outcome At the end of this slide, student can: 1) Realizes and understand the basic of electronic government 2) Understand the Multimedia Super Corridor (MSC) and the vision of the electronic government

  4. WHAT IS GOVERNMENT • Governance is the exercise of economic, political and administrative authority to manage the affairs of a nation through the interplay between the state, private sector and what is termed as civil society -United Nations Development Program • Government is the body that administer the governance

  5. WHAT IS GOVERNMENT • The Malaysia country use the democracy • A Democratic government is supported by a majority of the populace • Affects every human activity in many important ways.

  6. WHAT IS GOVERNMENT There are three levels of government : • Federal Government • State Government • Local Government.

  7. What is e-Government? • The use of information technology to free movement of information to overcome the physical bounds of traditional paper and physical based systems • A multimedia networked paperless administration linking government agencies Definition of e-Government

  8. OBJECTIVE OF E-GOVERNMENT • Offer efficient, high-quality administrative on-line service • Streamline government’s internal process • Strengthen data security and project privacy • Increase citizen participation in government • Create transparency

  9. Steps in leading the electronic government • E-Government was launched in mid-1996, by Dr Mahathir • Electronic government is an initiative aimed at reinventing how the government works. • It seeks to improve both how the government operates, as well as how it deliver services to the people.

  10. Example • Citizens needing to renew their vehicle registration • On behalf of the partners, they can use this service to generate profit or attract new customers. • To develop these public sector portals or platforms, The self-funding model creates portals

  11. EXAMPLE • Government use of social networks as a medium • Government and its agents can monitor citizen satisfaction

  12. New Way to Upgrade E-government This new approach is referred to as Transformational Government. • To view the relationship between public service with citizen • They include initiatives to enable the frontline public services • To view the most efficient way managing the cost base of government. • They focus on the "citizen" not the "customer".

  13. Challenges • Reengineering and Streamlining of Current Processes • Managing Diverse Technologies and Obsolescence • Integration and Interoperability of E-Government, Other Flagship Applications and Legacy Systems • Information Privacy and Security • Education, Training and Accessibility • Change Management • Human Resource Implications • Funding

  14. Vision 2020 • Brainchild of Malaysia’s former Prime Minister • An optimistic and realistic national agenda • To build a fully developed, matured, balanced society and knowledged

  15. vision • To transform the nation into a knowledge- based society

  16. vision Transform Malaysia into a knowledge society Successfully create the MSC Malaysia Grow MSC Malaysia into a global ICT hub • 1 Corridor • 50 world-class companies • Launch 7 flagship applications • World-leading framework of cyberlaws • Cyberjaya as world-leading intelligent city • Web of corridors • 250 world-class companies • Set global standards in flagship applications • Harmonized global framework of cyberlaws • 4-5 intelligent cities linked to other global cybercities • All of Malaysia • 500 world-class companies • Global test-bed for new multimedia applications • International CyberCourt of Justice in MSC • 12 intelligent cities linked to global information highway

  17. E-Government • To create a virtually paperless administration, • Will improve both how the government operates

  18. E-Government • To improve the convenience, accessibility, and quality of interactions • Will improve information flows and processes • To improve the speed and quality of policy

  19. Multimedia Super Corridor • Conceptualised in 1996 • Aspire to become a global hub for ICT • To transform Malaysia • Achieve developed nation status • Has identified seven flagship applications

  20. 10-Point MSC Bill of Guarantees • Provide a world-class physical and information infrastructure • Allow unrestricted employment • Ensure freedom of ownership • Give the freedom to source capital globally

  21. 10-Point MSC Bill of Guarantees • Provide competitive financial incentives, • Become a regional leader • Ensure no Internet censorship • Provide globally competitive telecommunications tariffs

  22. 10-Point MSC Bill of Guarantees • Tender key MSC infrastructure contracts • Provide an effective one-stop agency

  23. Government to Citizens/Businesses • Easy access, single window • New class of quality services • Multi channel service delivery STANDARDS SECURITY VISION To transform administrative process and service delivery Inter Agency Intra Agency • Smooth information flow • Best practices in interactive multimedia information • Enhanced capability for information analysis • Process improvement • People development LEGISLATION

  24. Electronic Government Technopreneur Development Multipurpose Card MSC Flagship Applications Smart School Electronic Business Research and Development Clusters Telehealth

  25. The Flagship Applications 1 2 3 Improve productivity and competitiveness Creating an environment • Increase foreign direct investment

  26. The MSC Implementation Structure International Advisory Panel (IAP) • Chaired by the Prime Minister • Comprise of leading international personality • Providing advice on strategic issues MSC Council • Chaired by the Prime Minister • Oversees the overall implementation of MSC MSC Flagship Coordination Committee • Jointly chaired by the Chief Secretary to the Government and the Chairman of the MDC • Steering committee for each flagship applications Lead Agencies • Responsible for planning, implementing and monitoring each of the flagship applications

  27. Drivers of The Flagship Applications Lead Agency Flagship Projects Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) Electronic Government Work with leading international and Malaysian companies Ministry of Health Telehealth Central Bank of Malaysia Multipurpose Card Ministry of Education Smart School Ministry of Science, Technology & the Environment R&D Cluster Ministry of International Trade & Industry Worldwide Manufacturing Web Multimedia Development Corporation (MDC) Borderless Marketing Technopreneur Development Multimedia Development Corporation (MDC)

  28. The Flagship Applications • E-Government, Multipurpose Card, Smart Schools and Telehealth flagship applications offer concrete business opportunities to facilitate the MSC’s development • The three other flagship applications, R&D Cluster, E-Business and Technopreneur Development

  29. E-Syariah Electronic Labour Exchange (ELX) Electronic Services (E-Services) Malaysian Electronic Government Flagship Applications Electronic Procurement (EP) Generic Office Environment (GOE) HRM Information System (HRMIS) E-Government Project Monitoring System (SPP II)

  30. Project Monitoring System (SPP II) An on-line end-to-end project monitoring system creating a collaborative environment for better management of development projects Consistent and timely information from centralised databases Sending of real time online information electronically Information can be retrieved by agencies at any time Flexibility to produce reports according to requirements Standardisation of project codes for consistency Graphical and multimedia features and functions Capability to conduct social impact analysis and simulation & forecasting in Phase 2 of the project

  31. Project Monitoring System (SPP II) Provides a mechanism for monitoring the implementation of development projects across agencies Benefits • Accurate and timely project development status • Paperless monitoring system

  32. Human Resource Management Information System STRATEGY FORMULATION AND REVIEW Development Performance Management COMPETENCY MANAGEMENT Resourcing Separation Career Management Benefits and Rewards Management PERSONAL RECORD MANAGEMENT Employee Communication & Behavioural Management

  33. Human Resource Management Information System Provides a single interface for Government employees to perform human resource functions Benefits • Facilitates effective Human Resource Management • Enables horizontal integration and streamlined human resource functions

  34. Generic Office Environment An electronics office environment to enhance productivity through better information management, communications and collaboration • Check electronic mail, meeting schedules, and filtered news • Accessing documents online • Assigning tasks electronically

  35. Generic Office Environment Provides fully integrated, distributed and scalable paperless environment via open system platform Benefits • Enables transparency and timely decision making • Ensures right information gets to the right people at the right time • Enables effective collaboration across agencies

  36. E-Procurement Suppliers publish catalogue on EP Supplier Registration / Central Contract Suppliers receive orders from Government Government users browse catalogue and place orders online Government publishes Request For Tender on EP for new suppliers Government awards contract to suppliers Direct Purchase, Quotation, Tendering Suppliers submit quotation

  37. E-Procurement Allows the Government to conduct procurement activities electronically via desktops and on-line Suppliers’ Registration Benefits • Faster turn-around time in processing procurement transactions • Enables Government to become a “smart buyer” • On-line submission of Suppliers’ registration any day, anytime • Cost savings to the Government and Suppliers

  38. E-Services Road Transport Department Police Utility Bill Payment City Hall Other Government Services (MOE, MOH, etc) Home / Business Premises Public Places (Kiosks)

  39. E-Services Enables citizens and businesses to conduct transactions through a one-stop service window Benefits • Provides choice of multiple delivery channels • Accessibility and convenience offered by extended hours, 24 hours, 7 days a week • Multiple services via a single window of access • Enhanced efficiency and effectiveness of Government services

  40. E-Syariah • Commencement Date: 18 April 2002 • Target Locations: 102 sites • Implementation timeline: 3 years (2002-2005) • Officially launched by the Prime Minister on February 7, 2003

  41. E-Syariah • Objectives :- • To improve the quality of services • To improve the effectiveness • To improve the productivity and efficiency • To uphold the Islamic values with the usage of ICT

  42. E-Syariah Provides efficient and quality management of Syariah Court Benefits • Speed up the judicial process under Syariah law • Facilitate the registration and management of Syarie Lawyer • Information centre for Syariah Court community and public

  43. Electronic Labour Exchange (ELX) Job Counseling Advice Labour Market Database • Consolidation of prospective employment statistics from regional Registration of Job Seeker Job Seekers Job Counseling & Complaint Services Registration of Vacancy Data Job Clearing System Processing Engine Details of Candidates Prospective Employers JCS Registration Counter Services • Update registration of • prospective employers • job vacancies • job seekers / applicants • Distribute job seeker /application and vacancy information • Perform job matching • Distribute job matching Notification of Placements Placements Job Matching & Interview Services A one-stop centre for labour market information and systematic matching of job seekers to job vacancies

  44. Electronic Labour Exchange (ELX) To improve the mobilisation of the nation’s human resources and to provide one-stop centre for labour market information Benefits • Systematic matching of job seekers to job vacancies • Accurate real time labour market data • Enhanced job counseling services

  45. Multipurpose Card • A plastic card embedded with a chip or microprocessor • The new smart chip not only contains information that is more secured

  46. Multipurpose Card Applications

  47. National ID • The data is be stored on the chip • Include most of the information with less information printed on the card's surface • Have improved security features • Driving Licence • Can function as a regular driving licence • Also include violation and demerit points to facilitate enforcement

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