Welcome & Introductions AAA Overview Programs and Benefits Provider Recognition Cash & Prizes

1. 2011 Service Provider Meetings Welcome & Introductions AAA Overview Programs and Benefits Provider Recognition Cash & Prizes

2. AAA Overview

3. Membership Membership as of February 28th 1,024,104 Washington 52,518,665 National Renewal Rate 2010 90.9% Washington 88.5% National Growth Rate 2010 3.4% Washington 1.7% National

4. Automotive Strategy • Ensure high levels of Customer Satisfaction with roadside assistance • Ensure the right truck and technician arrive at the roadside • Ensure that members are satisfied with AAA Automotive Repair Solutions

5. Overall Satisfaction AAA Washington – 89.4% AAA National – 86.4%

6. Customer Service Index Year End 2010 “Overall Satisfaction with Service Vehicle Driver” National – 86.6% AAA WA – 88.9% Ranked # 5 out of 52 clubs “Overall Satisfaction with C.S.R” National – 81.7% AAA WA – 85.4% Ranked # 5 out of 52 clubs

7. Dispatch Technology • 88% of calls dispatched electronically • 51 providers using remote dispatch • 84.8% of calls dispatched with D2ME or DHS • 59 providers using D2ME • 47 Providers using BB Web Dispatch

8. Marketing Campaign Focused on emphasizing what sets us apart

10. Premier Membership 6291 memberships sold at the Premier level since January 1st • All AAA Washington core benefits (Classic) • All Current Plus benefits • 200 mile tow up to 4 times per member, per year • Trip interruption up to $1,500 • Home lockout reimbursement up to $250 • One day free rental car through Hertz • Free Hertz gold membership • Identity theft restoration program

11. Mobile Battery Service • In 2010 AAA/CAA replaced 1,131,808 batteries in the U.S. and Canada. • AAA Washington currently has 28 Battery Service providers. • Battery Service responded to 68,750 of 110,987 battery related calls. • Currently responding to 75% of battery related calls with a battery service provider, and 68% with a battery service vehicle. • Members were Totally Satisfied with Battery Service 90.9% of the time, compared to 88.4% with towing service.

12. Programs and Benefits

13. Online Driver Training • Cost-effective training – topic specific modules priced competitively • Maximum scheduling flexibility – modules are 20–90 minutes long and drivers can take them in their downtime • Simple to use management system – enables you to track and monitor your drivers’ progress • 25% discount off retail price to AAA Preferred Service Providers • 15% discount off retail price for ERS contractors Go to aaa.biz/onlinedrivertraining for more information.

14. Online Driver Training

15. Equipment financing Preferred Supplier since 1997 • Preferred rates and terms • Credit decisions within one business day • 100% financing of all equipment cost • Experienced Account Management Team dedicated to the AAA relationship • No checks to write. Payments automatically deducted from your AAA payment. • No fees • Pre Approvals. Shop with confidence.

16. Equipment financing Preferred Supplier since 1997 For more information contact:

17. Credit Card Processing Preferred Supplier since 1997 • Preferred rates • No annual fee • No set up fee – a savings of up to $250 • Savings on each credit card, debit card and check guarantee transaction • No programming fees • Full selection of payment terminals – including wireless • Customer service availability 24 / 7

18. Credit Card Processing Preferred Supplier since 1997 For more information contact:

19. (509)924-7755 • Knowledgeable sales and support staff • Combined Commercial Insurance staff experience of over 60 years • Preferred Insurance Agency for AAA and TRAW • Comprehensive risk assessment without obligation • Claims management For more information contact Pete Jalbert

20. Advanced Messagingand Dispatch • Answered Live • No recordings or automated systems • Staffed 24/7 including all holidays For more information, Call Scott Dahlquist (360)425-6736

21. Advanced Messagingand Dispatch I am writing this letter on behalf of Advanced Messaging & Dispatch. Our company began using their services in July 2010. Right from the beginning things were running much smoother for my drivers, office staff, and of course most importantly, our customers! Their team seems to take pride in treating our company as their own. They are efficient and hard working. They put their every effort into each task to ensure we are very comfortable with leaving our business in their hands. Their positive attitudes and ability to work well with our drivers to coordinate matching ETA's and customer satisfaction is one of our most important requirements in a dispatch company, and they have done an exceptional job filling that request. Thank you for your time.  Craig Steketee Owner of Crown Point Towing

22. AAA/Sprint Preferred Supplier Plan • 12% off monthly service fees (exclusions apply) • Special Sprint phone pricing • 25% off Sprint accessories • Dedicated customer care • No AAA participation fee For more information contact: Hendrick Zitter, (425)278-7586 or hendrick.zitter@sprint.com

23. Background Checks www.hireright.com/AAA • For the safety of your business, and our members AAA requires that all contracted providers with AAA provide proof of background checks for all member contact staff. • AAA Washington reimburses for background checks when necessary • Go to Hire Right for- • Discounted AAA screening packages • Under 2-day average turn-around-time • Applicant self-service capability via the internet

24. Take advantage of AAAbusiness benefits! Go to partner.aaa.biz for more details!

25. Provider Recognition

26. Thanks a Million! Outstanding Service Awards 2010

27. Top Service ProvidersProviders that maintained above averagecustomer service scores Locksmiths and Light Service • Key West Lock Service • McCabe’s Automotive • Mounts Lock and Key • North Central Washington Locksmiths • Olympic Lock and Key • Panhandle Locksmith • RRRaceway Automotive • Seatown Locksmith • SpiveCo Roadside Services • West Plains Lock and Key • Yakima Lock and Safe • Yared’s Downtown Road Service • A-1 Mobile Lock and Key • A2Z Lock N Key • All Island Lock and Key • B.E.A.R. • Belfair Bob’s Locksmith • Bigfoot Locksmith • Bob Smith the Locksmith • BST Roadside Service • Dave Cook Enterprises • E-Z Key Locksmith • Grandpa’s Battery Service • Jim’s Lock Service

28. Top Service ProvidersProviders that maintained above averagecustomer service scores Towing Service • 98 Towing • A-1 Towing(Oak Harbor) • AA Auto Salvage • Advanced Towing • Agri-Fix • All American Roadside • All Ways Towing • Almazo’s Towing • B.J.’s Towing • Benewah Motors • Bethel Towing • Bilko Towing • Brown’s Towing • Budget Towing • Carl’s Towing (Longview) • Carl’s Towing (Sedro Woolley) • Cascade Towing • Citywide Towing • Classic Towing • Clyde’s Towing • CMA Towing • Colville Towing • Dan’s Towing • Davis Towing • Dick’s Towing • Direct Towing Services • Dollar Towing • Eagle Towing • Eastsound Towing • Evans Auto Rebuild • Evergreen Towing • G’Day Towing • Gerber Towing • Granite Falls Towing • Grant’s Towing • Gus Cooper’s Towing

29. Top Service ProvidersProviders that maintained above averagecustomer service scores Towing Service • Heston Hauling • Hubie’s Towing • J&B Towing • Jacobs Towing • Jaeger’s Towing • Jeff’s Towing and Recovery • Jim’s Automotive • Jim’s Northgate Towing • Kitsap Towing • Lakewood Towing • Lightfoots • Los Primos Towing • Meridian Towing • Miles Automotive • Mr. Nice Guy Towing • Nisqually Towing • Noffke’s Towing • Pacific Towing • Pete’s 24 Hour Towing • Quincy Towing • R&R Star Towing • River’s Edge Towing • Rockford Auto • Ruby’s Towing • Safe-T Automotive Services • Sam’s Towing • Simmons Towing • Sunset Towing • Thompson Towing • Troy’s Towing

30. Customer Service All-StarsProviders that earned 100% for one or morequarters. • 98 Towing • A-1 Towing • A2Z Lock N’ Key • Belfair Bob’s Locksmith • Benewah Motors • Brown’s Towing • BST Roadside Service • Budget Towing and Recovery • Burkhard’s Towing • Carl’s Towing (Longview) • Classic Towing • Colfax Body Repair • Ell’s Service • Evans Auto Rebuild • Grandpa’s Towing • Jacobs Towing • Jim’s Towing • Jim’s Lock Service • Keywest • Olympic Lock and Key • Puget Sound Security • Quincy Towing • R&R Star Towing • Red Line Road Service • River’s Edge Towing • Rockford Auto Towing • Sam’s Towing • Sherman Security • Thompson Towing

31. Service Providers ofExcellence2011 National Nominees • Bethel Towing • Dick’s Towing • Evergreen Towing • Kitsap Towing • SpiveCo Roadside Services • Carl’s Towing and Auto Repair

32. GRAND PRIZE!! $1,000 airfare to the location of your choice Anywhere that Alaska Airlines flies Winner will be notified after all the 2011 Service Provider Meetings BON VOYAGE!!

33. Mariners Get-Away Package • Package includes • Two tickets to the M’s home game of your choice • Accommodations at nearby hotel • Dinner for two • Winner will be notified after all 2011 Service Provider Meetings

34. Save the Date! Service Provider Appreciation 2011 August 6th, Pacific Raceways NHRA Northwest Nationals

36. Questions?