Maintain the security of premises and property

D1.HSS.CL4.02 Maintain the security of premises and property

Maintain the security of premises and property This Unit comprises seven Elements: • Patrol premises • Respond to fire and other alarms • Respond to security threats • Respond to emergency situations • Monitor security alarms • Manage pyrotechnic displays • Fulfil administrative responsibilities

Assessment Assessment for this unit may include: • Oral questions • Written questions • Work projects • Workplace observation of practical skills • Practical exercises • Formal report from employer/supervisor

Element 1 - Patrol premises Performance Criteria for this Element are : • Prepare to undertake patrol of the premises • Undertake patrol of nominated sections and areas • Monitor security of premises and property • Identify potential threats, risks and suspicious circumstances

Prepare to undertake patrol Patrol types: • Perimeter patrol • Fire patrol • Personnel safety patrol • Internal security patrol

Prepare to undertake patrol Also: • Targeted observations • Escort of persons • Escorting and carrying valuable items • Responding to requests and alarms

Prepare to undertake patrol Update knowledge regarding: • Location of security concerns, threats or issues • Evacuation and emergency procedures • Notes, logs and reports from previous patrols

Prepare to undertake patrol Check operational readiness of items: • Read system logs • Security systems and alarms • Perform self-tests • Complete necessary paperwork to record checks made and report deficiencies, damage or malfunctions

Prepare to undertake patrol Gather necessary tools and equipment: • Your identification • Pen and note book • Torch/flashlight • PPE • Keys/cards • Comms devices (Continued)

Prepare to undertake patrol • Duty/utility belt which can carry: • Holders for pager, flashlight and asp • Pouch for handcuffs, medical and camera • Holster for comms and pistol • Holders for keys, camera, knife and extra clips of ammunition • OC spray carrier

Prepare to undertake patrol Commonly used comms equipment: • Hand-held radios • Comms set with headset • Landline phones • Cell phones • Pagers • PA systems • Megaphones

Prepare to undertake patrol Personal presentation: • Guests infer competency from the way you look • Check appearance before going on patrol • Wear all the uniform provided • Wear a name tag • Make sure items are clean and in good repair • Wear ‘clip on’ neck ties

Prepare to undertake patrol Plan the patrol route: • Based on identified need and previous events • To reflect venue workload and operations • To address known issues, risks and threats • Be unpredictable • Prioritize work required • Lodge a patrol plan, if required

Prepare to undertake patrol Check patrol vehicle: • Fuel • Lights • Comms – should have two options • Support resources – first aid kit, fire extinguisher • Locks

Prepare to undertake patrol Reporting: • Should occur where items are damaged, faulty, malfunctioning or missing • May occur verbally, in written form or online • May also require items to be removed from service and tagged

Prepare to undertake patrol Notifying commencement of patrol: • Advise control room or supervisor • Give names of security officers • Identify type, nature and objectives of patrol • Describe route to be taken • State expected duration • Enquire if there are any special requirements or tasks

Undertake patrol Main role of security is: • Identification • Notification • Containment

Undertake patrol Basic patrol requirements: • Patrol nominated areas • Provide a visible presence • Check doors and areas • Communicate • Observe • Act in response

Undertake patrol Interact with others when on patrol: • Guests • Other employees • Emergency services

Undertake patrol Record observations made: • Share observations with others • Take and refer to notes • Complete internal reports to reflect the observations made

Undertake patrol Test security systems as part of the patrol: • Inspect for damage • Run system check • Conduct ‘active’ checks

Undertake patrol When communicating: • Follow venue communication protocols • User the phonetic alphabet to ensure clarify of messages

Monitor security Ensure access points are secure: • Check ALL points – no exceptions. Do not become complacent • Physically check doors and windows • Note any changes since last patrol – in the position of vehicles, dirt and dust, items – which may indicate intruders or illegal activity

Monitor security Confirm operation of security systems: • Panel checks • Visual confirmation • Camera checks • Security lighting checks • Active tests

Monitor security Know your venue alarms and tones, for example: • Stage 1 • Stage 2 • Stage 3

Monitor security Monitor health and safety issues: • Be alert to their presence • Respond as appropriate: • Investigate • Activate alarm (‘notification’) • Remove the problem or secure the location • Record and report

Identify potential threats, risks and suspicious circumstances Reasons to recognise problems and issues: • Provides basis for response • Indicates security failure • Indicates potential for an incident (past or future) • Enables preventative action to be taken • Helps maintain overall security of the venue

Identify potential threats, risks and suspicious circumstances ‘Situational Awareness’ = knowing: • What the situation is normally like when everything is safe and secure • If it is changing • How it is changing • Why it is changing • The threat presented by changing circumstances

Identify potential threats, risks and suspicious circumstances Situational Awareness relies heavily on: • Keeping eyes and ears open • Analysing everything: • What was it? • Why did it happen? • What does it mean?

Identify potential threats, risks and suspicious circumstances Situational Awareness is the basis for: • Determining threat situations • Identifying action needing to be taken • Identifying what is ‘normal’ and things are not normal • Prompt and effective responses

Identify potential threats, risks and suspicious circumstances Threats and risks to be alert for indicators of potential for, or actual occurrence of: • Flood • Fire • Gas leaks • Intruders • Vandals (Continued)

Identify potential threats, risks and suspicious circumstances • Assailants • Intoxicated persons • Excess patron numbers • Suspicious vehicles, persons or items • Suspicious packages • Public presence of classified or confidential material (Continued)

Identify potential threats, risks and suspicious circumstances • Power failure • Riots and demonstrations • Chemical spills • Faulty or broken equipment including broken glass • Absence of required safety or warning signs • Animal attack

Identify potential threats, risks and suspicious circumstances Examples of suspicious persons: • People who are where they should not be • Drivers who get nervous when you say you will search their vehicle • People who do not have: • Proof of age – if seeking entry to licensed area • Room key/card – if found in accommodation areas (Continued)

Identify potential threats, risks and suspicious circumstances • Workers who you do not know • Patrons who appear anxious when you approach • ‘Window shoppers’

Identify potential threats, risks and suspicious circumstances Unusual or suspicious situations or occurrences: • Unlocked doors and windows • Unsecured stock and equipment • Active alarms • Changes to ‘routine’ – whatever that might be (Continued)

Identify potential threats, risks and suspicious circumstances • Items in the ‘wrong’ position • Unattended items • Broken windows, locks, doors • Suspicious vehicles • Suspicious telephone calls

Identify potential threats, risks and suspicious circumstances Response to an identified situation: • Report it, notify others and get help: • Make immediate verbal report • Report to ‘designated person’ • Provide relevant details Reporting MUST take priority over any other response – you must get help moving towards you

Identify potential threats, risks and suspicious circumstances Possible additional response options or actions: • Investigate • Activate alarms • Initiate evacuation • Implement EMP requirements (Continued)

Identify potential threats, risks and suspicious circumstances • Move people to safety • Limit adverse impacts • Monitor and observe • Continue reporting and updates • Prepare for arrival of emergency services or others

Identify potential threats, risks and suspicious circumstances EMP = Emergency Management Plan: • Plan for action in the event of various emergencies • Identifies possible emergencies the venue will face • Contains detailed plans for an effective response to each • Allocates specific responsibilities to individual staff • Shows sequence or priority of actions • Training and drills should underpin the EMP

Summary – Element 1 When patrolling premises: • Prepare for the patrol • Determine the objectives and tasks for the patrol • Obtain and check equipment needed • Stay alert and maintain Situational Awareness • Focus on identification, notification and containment • Interact with others

Summary – Element 1 • Record observations • Test security systems as required • Stay in contact • Adhere to venue communication protocols • Check security of access points • Confirm operation of security systems and alarms

Summary – Element 1 • Identify and report health, safety and welfare issues • Be alert to identifying, reporting and responding to risks, threats and suspicious circumstances • Never place yourself in danger

Element 2 -Respond to fire and other alarms Performance Criteria for this Element are: • Establish nature and location of alarm • Contact emergency services • Contact management as appropriate • Ensure access and assistance to emergency services upon their arrival • Provide first response assistance • Re-set alarms in-line with designated authorisations to do so

Establish nature and location of alarm It is important to establish nature and location of alarms as it is the basis for: • Knowing what is happening • Contacting emergency services • Initiating first response • Internal notifications • EMP decisions • Assessing threats posed

Establish nature and location of alarm Two questions must be answered when you identify an alarm has been activated: • What has triggered the alarm? • Where is the alarm indicating the emergency exists?

Establish nature and location of alarm Use venue knowledge: • Be able to interpret panel indicators • Know what different audible alarms sound like and what they mean • Understand the different ‘stage levels’ of alarms (where applicable)

Contact emergency services Standard practice is to contact emergency services when an alarm activates. Emergency services are: • Fire • Police • Ambulance • Regional authorities, as appropriate.

Contact emergency services Ways to contact emergency services: • By landline or cell phone • Using direct line • Notify management • Activate an alarm

Maintain the security of premises and property