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Chat Reference for Librarians

Chat Reference for Librarians. Instructor: Nyssa J Walsh. Challenges in chat reference. You won’t know your audience You won’t have facial cues to react from You may not know anything about what they’re asking You may not have an actual patron (may be a prank). Establish a relationship

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Chat Reference for Librarians

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  1. Chat Reference for Librarians Instructor: Nyssa J Walsh

  2. Challenges in chat reference • You won’t know your audience • You won’t have facial cues to react from • You may not know anything about what they’re asking • You may not have an actual patron (may be a prank)

  3. Establish a relationship • Diagnose the problem • Solve the problem (if you can) • Assess your performance

  4. Who was the first president? • Establish a relationship • Diagnose the problem • Solve the problem (if you can) • Assess your performance

  5. Can you renew my books? • Establish a relationship • Diagnose the problem • Solve the problem (if you can) • Assess your performance

  6. What is the PH after .15 mol of NaOh is added to .050 mol of propanic acid and ,080 M of sodium propanoate with a ka of 1.3x10^.5? • Establish a relationship • Diagnose the problem • Solve the problem (if you can) • Assess your performance

  7. What is a climax? • Establish a relationship • Diagnose the problem • Solve the problem (if you can) • Assess your performance

  8. Congratulations! You’re ready to start doing chat reference!

  9. Questions? • nyssaj@gmail.com • 503-708-0999 • Chat with me on Gchat, or find me on Lnet on Wednesday mornings from 10-12

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