Lessons Learned from the implementation of the UKeU Business Model

1. Lessons Learned from the implementation of the UKeU Business Model Pauline Wilcox Hilary Dexter Jim Petch The e-Learning Research Centre

2. Why look at risk management? The e-Learning Research Centre

3. Types of business model • Joint ventures • Consortia • University-corporate partnerships • Outsourcing • Broker models • Others? Source: The e-University Compendium (Vol.One), The Higher Education Academy 2004 The e-Learning Research Centre

4. UKeU Broker Model HEIs • Design tools • Invest to help develop content • Resource bank of services content for other HEI to use • Award qualifications • Content • Support services customer UKeU Private Sector HEFCE Investor, supplier of content, technology platforms Setup investment/grant Learning delivery Fees Learners Source: Higher Education Funding Council for England The e-Learning Research Centre

5. Risk Management A proactive strategy and integrated processes … • Identification of risks and likelihood of their arising • Strategy for handling risk • A proactive and integrated processes The e-Learning Research Centre

6. During autumn of 2002: UKeU undertook company-wide review and analysis to develop a coordinated risk management strategy. Process undertaken in accordance with the internal control requirements of the Combined Code on Corporate Governance (the ‘Turnbull Report’). October 2002: Risk Register was approved by the Board of UKeU on 24 October 2002, subject to quarterly updates by management. Jan 2003: First update completed Monthly review planned with reports to Board UKeU Risk Management Strategy The e-Learning Research Centre

7. Number of risks The e-Learning Research Centre Source: UKeU Risk Register, Jan 2003

8. Probability Risk Impact The e-Learning Research Centre Source: UKeU Risk Register, Jan 2003

9. The source of 79 risks could be considered internal in nature… HEIs Internal resourcing, data management, communication … UKeU Private Sector HEFCE Learners The e-Learning Research Centre

10. The source of 97 risks can be considered to be in the interface between the UKeU and groups for whom it was a broker … HEIs Contracts, content … Withdrawal of funding UKeU Private Sector HEFCE Recruitment, retention … Platform, funding … Learners The e-Learning Research Centre

11. A further 13 risks could be considered of a more external nature… HEIs Economic Political Changes in policy (UK or overseas) Exchange rate fluctuations UKeU Private Sector HEFCE Language implications Platform becomes obsolete Learners Technological Social The e-Learning Research Centre

12. Which risks were realised? A combination of problems … HEIs Economic Economic Political Political UKeU Private Sector HEFCE Learners Technological Technological Social Social The e-Learning Research Centre

13. Interfacing and aligning processes HEIs Private Sector HEFCE UKeU Learner The e-Learning Research Centre

14. E-Learning Lifecycle Model An end-to-end view of e-learning An understanding of how processes interconnect at all stages of the lifecycle Development of case studies UKeU eChina others eLRC Research Roadmap The e-Learning Research Centre