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Quality Assurance Units in HEIs: Challenges

Quality Assurance Units in HEIs: Challenges. Dolina Dowling December 2010 Presentations 2, 3. Challenges facing QA Units. These include: QA Units Institution University staff Implementation Impact Students Quality Agency; external bodies. Challenges facing QA Units. Within QA Units

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Quality Assurance Units in HEIs: Challenges

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  1. Quality Assurance Units in HEIs: Challenges Dolina Dowling December 2010 Presentations 2, 3 dolinasd@yahoo.com

  2. Challenges facing QA Units These include: • QA Units • Institution • University staff • Implementation • Impact • Students • Quality Agency; external bodies dolinasd@yahoo.com

  3. Challenges facing QA Units Within QA Units • Staffing • Training • Resources: physical; finance • Documentation development dolinasd@yahoo.com

  4. Challenges facing QA Units Institution • Lack of commitment and support from leadership • Lack of clear and realistic institutional mission and goals • Lack of strategic plans at different levels within institution • Lack of embedded culture of QA dolinasd@yahoo.com

  5. Challenges facing QA Units Staff • Indifference ‘Fine as long as I am left to get on with my work’ • Resistance ‘Have successful research record and many high achieving graduates why would I change now’ • Time ‘This takes me away from my primary responsibilities of teaching and research’ • Lack of knowledge and understanding dolinasd@yahoo.com

  6. Challenges facing QA Units Implementation • Awareness at all levels of policies and procedures • Consistent implementation of policies and procedures • Implementing activities that enhance quality and meet external agency requirements • Time dolinasd@yahoo.com

  7. Challenges facing QA Units Miscellaneous • Impact How to measure effectiveness of QA Unit • Students How to get student involvement in quality issues • Higher Education Sector Little or no co-operation/sharing dolinasd@yahoo.com

  8. Challenges facing QA Units Quality Assurance Agency • Overstretched by QA Agency requirements and requests • Time gap between site visit and publication of report • Developing Plan to address findings in Audit Reports • Gaining staff buy-in (again) • Implementing Improvement Plan • Resourcing issues for implementation of Plans within Unit; across institution dolinasd@yahoo.com

  9. Activity 2 Break into groups Consider challenges that you have faced Develop strategies to overcome What is needed for success dolinasd@yahoo.com

  10. Developing a Culture of Quality Some ideas dolinasd@yahoo.com

  11. Developing a Culture of Quality • QA Unit leader to have academic credibility • Academic Board and Faculty representation • Responsiveness of Unit team • Good communication strategy dolinasd@yahoo.com

  12. Developing a Culture of Quality • QA champion in each faculty or unit • Staff buy-in of policies and procedures • Focus groups • Intranet • Take comments on new policies and procedures seriously • Not something that Unit does alone • Facilitating role • Everyone’s responsibility dolinasd@yahoo.com

  13. Developing a Culture of Quality • Collegiality Ensure room for discussion • No mismatch between institutional values and QA model Planning, monitoring and evaluation mechanisms on T&L, research, need to be aligned to staff’s own work and peer review • Implementation of feedback Staff, students dolinasd@yahoo.com

  14. Developing a Culture of Quality To sum up: • Strong commitment from Executive • Credible QA leader • Sufficiently resourced Unit to fulfill its role • QA representation on all key committees • Collegial approach • Robust communication • Measuring impact and ensuring good outcomes known dolinasd@yahoo.com

  15. شكرا dolinasd@yahoo.com

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