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Using Performance Evidence

Using Performance Evidence. Dr. J. Eric Davies LISU Loughborough University. EBM. Summary - Libraries and Managing Performance and Evidence Aspects of Applying Evidence including Benchmarking. EBM. Libraries and Information Agencies - Providing:- Access to Information

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Using Performance Evidence

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  1. Using Performance Evidence Dr. J. Eric Davies LISU Loughborough University

  2. EBM • Summary - • Libraries and Managing • Performance and Evidence • Aspects of Applying Evidence including Benchmarking

  3. EBM • Libraries and Information Agencies - • Providing:- • Access to Information • Space ~ Ambience • Services ~ Advice ~ Support • Opportunities ~ Stimulus

  4. Measured Management EBM • Libraries and Information Agencies – • Management Challenges are • PERFORMANCE CENTRED • Meeting the challenges using • PERFORMANCE EVIDENCE • to: • maximise resources • demonstrate accountability • accommodate innovation

  5. EBM • PERFORMANCE EVIDENCE for – • Managing economically [multi focus] • Managing efficiently [internal focus] • Managing effectively [user focus] • Advocacy through added value [external focus] • Accountability (target practice) [external focus] • Developing services [ multi focus]

  6. EBM • Aspects of Performance Evidence – 4C’s • Calculating local performance data. • Comparing pooled data gathered and benchmarking against similar systems. • Contrasting performance against standards and national examples of best practice. • Containing and assimilating research based intelligence.

  7. EBM • Inputs SERVICE DOMAIN • Outputs • Outcomes USER RESPONSES • Non-User / • Impacts Potential-User Data E v i d e n c e

  8. EBM • BENCHMARKING • STRATEGIC macro performance metrics and qualitative evidence • PROCESS detail cost performance data

  9. EBM BENCHMARKING – • Evaluate the level of performance of various services within an institution • Overall level of institution performance • Compare performance over time • Compare with other institutions • Compare with recognised standards

  10. University Library - Book expenditure per FTE student

  11. 10 9 8 7 6 5 4 XXXXX Group 3 CURL SCONUL 2 1 0 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 University Library - FTE students per seat

  12. PLs - Comparing with published standards

  13. British Library reader satisfaction survey ratings

  14. Books re-shelving and tidying performance

  15. EBM PERFORMANCE EVIDENCE CULTURE • Service design and delivery are informed by appropriate internal and external evidence. • This approach is built in to service • “Think Evidence” attitude permeates the Organisation. Pre-requisites= Skills, Knowledge, Attitudes

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