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An Administrative Framework for the Blackboard Academic Suite

An Administrative Framework for the Blackboard Academic Suite. Presented By Chris J Jones University of Oklahoma HSC. April 13, 2005. Session Overview:.

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An Administrative Framework for the Blackboard Academic Suite

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  1. An Administrative Framework for the BlackboardAcademic Suite Presented By Chris J Jones University of Oklahoma HSC April 13, 2005

  2. Session Overview: The University of Oklahoma Health Sciences Center (OUHSC) has developed a comprehensive framework for managing Bb that enables growth while maintaining customer service.

  3. An Administrative Framework • Session Objectives: • Introduce a framework for supporting teaching & learning with effective course management services • Discuss implementation & responsibilities that make it work • Innovation • Course management as an enterprise solution

  4. An Administrative Framework • Session Objectives: • Introduce a framework for supporting services • Discuss implementation & responsibilities that make it work • Innovation • Network learning environments as an enterprise solution networked learning environment

  5. University of Oklahoma HSC • Comprehensive health sciences center • 3000 students, 800 faculty Medicine Nursing Pharmacy Dentistry Allied Health Public Health

  6. Bb @ HSC • Blackboard Learning System™ & Community System™ • 228 active courses, 15 communities • 291 instructors, 1447 active users • 85,810 average page views • 258,495 most active day ~250% Growth this year 0.75 FTE administration…seriously

  7. Key Objectives GROWTH CUSTOMER SERVICE

  8. How? Models & Processes • Fundamentals • Online, distributed, distance & “learning space”-based environments are academic, not technical goals. • “Bb is an enterprise system architecture, not a software application…”There & Back Again (C. Jones, BbUC, 2004) • E-Learning 2.0 • “Networked learning environment” vs. “putting courses online” • Enterprise solutions require: Administration (i.e., leadership) Business processes

  9. Administrative Framework Every course management system must address these issues to be effective: • Strategic Development vision & direction • Business Management licensing & relationship • System Operations day-to-day processes • System Development new opportunities • Infrastructure boxes, wires, nuts & bolts

  10. CMS Framework Matrix Business Processes

  11. Business Processes: the Work of Learning • Managing Users • Creation • Assignment (roles, not enrollment) • Authentication • Managing Courses (& Communities) • Creation • Copy, Export/Import • Templates

  12. Business Processes: the Work of Learning • Enrollment • Instructor(s) • Students • TAs, Developers, Graders • Managing Content • Instructional design • “in-sourced” to CHaLK

  13. CMS Business Processes: Continuum

  14. HSC CMS Framework Matrix

  15. HSC Business Processes

  16. Bb System Administrator (Operations) Job Description The administration of the enterprise course management system, Blackboard (Bb), requires Strategic Development, Business Management, System Operations and System Development activities. The Bb System Administrator (Operations) supports System Operations and System Development activities as described below. • System Operations (60%) • System Development (40%)

  17. Strategic Development

  18. Business Management

  19. System Operations: General

  20. System Operations: Users & Course/Org

  21. System Operations: Enrollment & Community

  22. System Operations: Support

  23. System Development

  24. Infrastructure

  25. Metrics & Measurement • February 2005 “information technology” campus survey…

  26. Avg-Good

  27. What’s Next? • We are clearly not covering every area with planned and intentional support • We have a tremendous opportunity for greater integration, functionality, training & support

  28. Services Life Cycle

  29. MOF & ITIL Processes

  30. Innovating Together in ‘05 • Innovating Together in ‘05: • CMS services (i.e., Blackboard Academic Suite™) are not product implementations only, but require systematic & intentional planning in all key process areas to be successful • Strategic Development • Business Management • System Operations • System Development • Infrastructure Management • Follow up Contact(s): • Chris J Jones chris-jones@ouhsc.edu • Frank Ribaudo frank-ribaudo@ouhsc.edu

  31. How do you manage your enterprise “networked learning environment”?

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