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empirical ORDER information space time CHAOS LOGISTICS rational
reality space time constraints needs delivering goods (all kinds) conditioning empirical rational criteria • right client • right article • right place • right quantity • right quality • right time • right costs CLM 1997 Okulewicz2000 fromorigin toconsumption goods services information supply chain that part of process that flow (f. & r.) plans implements controls storage in order meet customer’s requirements efficient effective