CORRECTIVE AND PREVENTIVE ACTION PROGRAM

1. CORRECTIVE AND PREVENTIVE ACTION PROGRAM Business challenges in your industry As our customer, your satisfaction with the quality of our products, deliveries, and other services are of greatest importance. Errors and delays are expensive for all parties, and we know that you need a reliable partner with a dependablesupply of enzymes. Novozymes’ solution At Novozymes, we take all complaints seriously. If we regrettably have made a mistake, we intend to learn from it and take corrective measures to avoid repetition in future, and thereby remain a stable and reliable vendor. To ensure that we make the appropriate and sufficient preventive and corrective actions when a complaint is received, we file all errors, problems, corrective actions, non-conformitiesand improvements in an electronic system. Once a complaint is filed, a complaint coordinator is appointed. This person will be responsible for initiating and coordinating the complaint investigation and determining possible preventive actions. Based on the conclusions from the investigation, your account manager will return with our reply. This information will also be available on your password protected area of the Customer Center. On a quarterly basis, we report on trends and major findings to our management. We have overall goals for complaint handling time and for taking preventive action to ensure that errors are not repeated. Benefits that make a difference With a high level of attention given by Novozymes’ management, global complaint procedures, localon-site quality units, and individual case-by-case handling, we have ensured that any problems related to product quality or services are addressed and evaluated professionally and that corrective actions are carried out.

2. STEPWISE ACTIVITY DELIVERY PROCESS Thistable is copied from our INTERNAL catalogue. Must berevisedbeforesharingwithcustomers! This service is delivered by Novozymes’ Quality Management team