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Creative Collections for Courts

Creative Collections for Courts. 2014 Summer Conference. Creative Collections for courts. Hon. Paula O’Neil, PH.D (Pasco County, Clerk & Comptroller) Importance of automation for collections. Creative Collections for courts. Hon. Brent Thurmond (Wakulla County, Clerk & Comptroller)

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Creative Collections for Courts

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  1. Creative Collections for Courts 2014 Summer Conference

  2. Creative Collections for courts • Hon. Paula O’Neil, PH.D (Pasco County, Clerk & Comptroller) • Importance of automation for collections

  3. Creative Collections for courts • Hon. Brent Thurmond (Wakulla County, Clerk & Comptroller) • What we set out to do - Changing the tone • Challenges with being a change agent • Reaction from judgment debtors • Our successes

  4. Creative Collections for courts • Hon. Jeff Smith (Indian River County, Clerk & Comptroller) • What to consider when creating an in-house collection program • Getting Judicial Cooperation • Working with local agencies • Office hurdles

  5. Creative Collections for courts • Louis Tomeo (Palm Beach County, Criminal Court Services Director) • Operation green light • Goal – to collect unpaid fines/fees on traffic citations that have been referred to a collection agency. • One day event where customers can pay their citation, late fees and reinstate DL without paying the 40% collection agency fee. • Full payment only • Advertising • Collection Agency Perspective

  6. Creative Collections for courts • Mary Kay Ditch (Lee County, Court Services Manager) • Payment plans • Work with judiciary to address voluminous toll cases • Consolidate toll cases to reduce administration of multiple plans • Work with Toll agency to modify citation and notification content • Tools • Fine Reduction program for Toll citations • Researching creation of mobile website to facilitate payments using mobile Device • Creating distinct portfolio types for targeted collection efforts • negotiating with those who Owe • Negotiate Payment plans with reduced fines as allowed by statute

  7. Creative Collections for courts • Kelli Leighton (Martin County, Collections Manager) • Development of a weekly traffic court to improve collections to increase traffic collections and meet performance standards • Work with Judiciary to create weekly traffic docket • Payment plans—make them work for you • Plan for success • Prepare payment plan pay station • What makes a winning plan? • Constant and consistent follow-up • Success • Maintained 90% compliance

  8. CITRUS COUNTY Kathy Davis (Chief Deputy of Court Services) Pay online, not in line!

  9. Creative Collections for courts • Automated checking system and other payment conveniences • ACH Automatic Withholding authorization form • Secure Network • Renegotiating payment plans • Extending the default period

  10. Clay compliance program

  11. We overhauled! Jan ‘14 - ongoing June ‘13 – Dec ’13 May ‘13

  12. 01/01/13 – 03/31/13 Q1: 15.85% Collected: $41,099 Assessed: $259,278 01/01/14 – 03/31/14 Q1: 26.73% Collected: $58,680 Assessed: $219,523 Increase of 10.88%

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