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LEGAL AID COUNCIL, NIGERIA

LEGAL AID COUNCIL, NIGERIA. Designing an Impact Evaluation Model JSDF Partners Clinical Workshop: Innovative Services to Deliver Legal Aid Cartagena, Colombia 12 th – 14 th February 2014. Monitoring Legal Aid Services – Questions of Quantity and Quality. Measuring Quantity I.

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LEGAL AID COUNCIL, NIGERIA

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  1. LEGAL AID COUNCIL, NIGERIA Designing an Impact Evaluation Model JSDF Partners Clinical Workshop: Innovative Services to Deliver Legal Aid Cartagena, Colombia 12th – 14th February 2014

  2. Monitoring Legal Aid Services – Questions of Quantity and Quality

  3. Measuring Quantity I • Monthly returns of number of assistance applications made, applications granted, completed and pending cases • Bi-annual analysis • Annual analysis to measure performance comparing input, output and outcome and compare yearly improvements and carry out peer review

  4. Measuring Quantity II

  5. Measuring Quantity III • Use of data: • Determine whether yearly target has been met; • Reward best performers; • Follow-up with not so well-performing centers; • In future: policy planning and adjustments; budget requests

  6. Measuring Quality I • Quality feedback through different SURVEYS • Visitors to LAC Offices: • Customer Comment Card and Bulk SMS; • 1st visit and 3 months time • Awaiting Trial Prisoners (ATP) Customer Satisfaction; • Magistrates’ feedback

  7. Measuring Quality II

  8. Measuring Quality III • Radio Programs / Phone-in

  9. Measuring Quality IV • Website provision made for email feedback • Social network feeds, e.g. Facebook • Telephone Contact Numbers on website, including links to • SERVICOM (Customer Service compact agreement), and • LAC’s Customer Care Unit with Nodal officers at Zonal, State, and HQ level

  10. Designing an Impact Evaluation Model

  11. Impact Evaluation Model I • How do we increase the quantity of the council services? • Would public awareness enhance the Council’s performance and case load? • Selecting communities with similar characteristics (target and control groups); • Targeting audience via radio jingles announcing free services; • Designing office questionnaire to find out how they heard about the free services; • Determining whether radio jingle is an effective way of increasing case load

  12. Impact Evaluation Model II Target / Control Groups - communities with almost equal characteristics – population, proximity to office, language, culture and religious beliefs etc.: Broadcast only No broadcast Broadcast with fare

  13. Impact Evaluation Model III Measuring the Activities’ Impact:

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