You Have 30 Seconds to Make a Good Impression

1. You Have 30 Seconds to Make a Good Impression

2. How to prepare an impressive Resume Many job recruiters will only devote about 30 seconds to reading your resume before making a decision about whether or not to interview you.* After completing this module, not only will you know how to create a résumé to get you noticed, but also you will have created your own customized résumé to send to potential employers.

3. What makes an impressive resume? Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com • Experience Summary • Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations. Easy to read and concise Next • Professional Experience • Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present • Managed from planning through completion, a $2.4 million Windows NT workstation and network • printer implementation project. Delivered on time and $600K under budget. • Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. • Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007 • Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. • Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. • Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. • Recommended modifications to improve speed of operations and system security measures. • Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Good contact information Next Highlights relevant experience Next Includes education and training Next Describes specific job qualifications • Education • Utah State University – Logan, UT • B.S. in Computer Science • American Institute of Computer Science - Chicago, IL • Computer Systems Support Certification

4. What makes this resume easy to read and concise? Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com The font choice is easy to read, an appropriate size, and not muddled. • Experience Summary • Experienced Technical Professional who works well with minimum supervision. • Computer literate, with strong electronic, electrical and mechanical skills. • Customer oriented problem solver with an ability to adapt to new situations. Next Some poor font choices might include: • Professional Experience • Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present • Managed from planning through completion, a $2.4 million Windows NT workstation and network • printer implementation project. Delivered on time and $600K under budget. • Attained consistent 99% up time by implementing disaster recovery and fault tolerance plans. • Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007 • Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. • Defined and implemented improved corporate policies regarding the location, safety and security of servers and equipment. • Designed and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. • Recommended modifications to improve speed of operations and system security measures. • Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. ALGERIAN AR Berkley AR Hermann Blackadder ITC Next One or two pages allows the recruiter to quickly see all the information. • Education • Utah State University – Logan, UT • B.S. in Computer Science • American Institute of Computer Science - Chicago, IL • Computer Systems Support Certification

5. Click on the parts of the Header to reveal parts of good contact information: Phone Number Bold Name Address Chris Smith 123 Elm Street DeKalb, Illinois 60115 (800) 660-5000 chrissmith@msn.com Appropriate E-mail Address

6. Use impact statements to highlight relevant professional experience. Click one of the blue words to learn more • Professional Experience • Information Systems Manager, ProComp U.S.A., Inc., Cleveland, OH 2007-Present • from planning through completion, a $2.4 million Windows NT workstation and network • printer implementation project. Delivered on time and $600K under budget. • consistent 99% up time by implementing disaster recovery and fault tolerance plans. • Network Administrator, QUALITY AUTO SALES , San Antonio, Texas 2002-2007 • Effectively manage system functionality to ensure ongoing operations, collections of funds, and inventory for a used car dealership with 5 locations doing approximately $2 million in business annually. Support 60 internal and external end users on a daily basis using Microsoft Server 2003 and Wyse terminals. • and implemented improved corporate policies regarding the location, safety and security of servers and equipment. • and implemented Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging. • Recommended modifications to improve speed of operations and system security measures. • and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network. Managed Attained Defined Designed Configured

7. How to write an Impact Statement To highlight your accomplishments use impact statements in the Professional Experience section of your resume. • The impact statement is your strongest result or accomplishment. When an employer scans your resume quickly, the first statement is the one that is read most often. • This statement can be something you alone achieved or you achieved working on a team. • The impact statement and other responsibility sentences should begin with an Action or Skill verb. Action and Skill verbs

8. Action and Skill Verbs

9. What should I include in the Education section of my resume? Click the number List technical institutions List colleges or universities attended Include training courses, seminars or workshops completed List certifications

10. Include Technical Skills • List all tools you have worked with Next • Use buzzwords because companies scan resumes for particular skills or keywords. Next Next For example use SQL instead of Structure Query Language The Skills section should include: • Hardware • Databases • Software • Operating Systems • Languages • Web Tools

11. Include and Experience Summary Click on the image to see an example of an Experience Summary Project Manager Corporate Trainer Business Executive Network Administrator

12. Project Manager • Experience Summary • Respected and self‐motivated professional with more than 12 years of experience managing multiple projects simultaneously. • Extensive experience managing large‐scale projects from the requirements gathering phase to completion. • Highly skilled in tracking details, communicating deadlines, and following‐up with internal and external partners to ensure on‐time completion within budget. • Ability and interest in learning and incorporating new technology. • Consistently receive positive feedback from managers, co‐workers and clients

13. Technical Trainer • Experience Summary • Pursued new learning tools to enhance training programs • Monitored and trained new education team members, cross-trained team members across the Retirement Plan Services Organization • Participated in multi-class, multi-age activities to increase trainees interpersonal skills • Utilized advanced technology skills to create and publish training and development materials for individuals • Delivered excellent presentations to trainee’s groups

14. Business Executive • Experience Summary • Customer-centered executive with diverse financial service experience in institutional business development and project management. • Demonstrates cross functional expertise by coordinating department’s marketing and sales efforts with the firm’s information technology and analytical research groups. • Team leader who thrives under pressure and utilizes excellent analytical, problem-solving, and verbal/written communication skills. • Exhibits exceptional record of delivering value-added risk management solutions to sophisticated money managers.

15. Network Administrator • Experience Summary • Extensive experience in network administration with Microsoft 2000 and XP server platform and Unix server environment. • In-depth knowledge and experience in enterprise network systems planning, design, configuration, and management. • Effective network troubleshooting and problem solving skills with software, server, and hardware devices. • Solid skills in network integration with database systems, web server, application server, and desktop applications. • Experience in network security and firewall configuration. • Strong interpersonal communication skills and user support experience.

16. Good Resume Example JOHN MARKDOE 123 Elm Street City, State12345 Phone: 888-555-1234 Email: johndoe@email.com Click to demo what makes this a start to a good example • Professional Objective • Foreign Service Human Resources Officer, Department of State, Announcement Number: HRO-2012-0009 Targeted. An effective resume is very specific to a job opening or opportunity. Keywords from the job announcement should be used throughout the resume as to demonstrate the applicant’s ability to successfully execute and perform objectives specific to the job. • Professional Objective • Management Position within the Department of State • Summary of Qualifications • Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance,Current. • Excellent leader, instructor, and trainer. • Work Experience • Equal Employment Opportunity (EEO) Specialist, October 2008to Current • United States Air Force • AFB USA • City, State 12345 • Assist employers with equal employment opportunity (EE) complaints, questions and inquires. • Supervise a staff of five with proper coordination of work schedules, organizing workflow, trainingnew personnel, and serving as office manager. • Instruct military training regarding EEO procedures and activates. • Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. • Personnel Director, August 2006to October 2008 • Some Corporation • Mercerville USA • City, State 12345 • Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers. • Maintained extensive financial records regarding individual and corporate claims. • Supervised a staff of ten operations office personnelthrough reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process. Click to highlight the TARGETED sections. Click to highlight the NONTARGETED section. Does the Professional Objective portion of the resume demonstrate a targeted objective? Yes No Incorrect Correct

17. Good Resume Example Page 2 of 2 JOHN MARKDOE Education and Training Click to continue the demo of a good example • M.S.,Instructional Technology, Utah State University – August 2011 • B.S.,Human Resource Management, Utah State University–December 2009 • Staff Noncommissioned Officer Leadership Program– January 2007 • Basic AirmanSchool, March 2006 • High School Diploma, BellviewHigh School, Bellview, California–June 2005 Format. An effective resume is formatted in a logical order. Headings are specific to job announcement requirements or recommendations and font is selected on readability. Memberships • Member of the Air Force Reserve • PTA President, two consecutive years • Member of the Disabled American Veterans Honors, Awards, and Special Accomplishments • Air Force Achievement Medal, 2010 • Iraq Campaign Medal, 2009 • National Defense Service Medal, 2008 Has this resume demonstrated logical formatting? Additional Skills • Efficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook • Exceptional written and verbal communication skills • Typing Speed: 40 words per minute Yes No Incorrect Correct Click to review first page of resume

18. Click to Replay JOHN MARKDOE 123 Elm Street City, State12345 Phone: 888-555-1234 Email: johndoe@email.com • Professional Objective • Foreign Service Human Resources Officer, Department of State, Announcement Number: HRO-2012-0009 • Summary of Qualifications • Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance,Current. • Excellent leader, instructor, and trainer. • Work Experience • Equal Employment Opportunity (EEO) Specialist, October 2008to Current • United States Air Force • AFB USA • City, State 12345 • Assist employers with equal employment opportunity (EE) complaints, questions and inquires. • Supervise a staff of five with proper coordination of work schedules, organizing workflow, trainingnew personnel, and serving as office manager. • Instruct military training regarding EEO procedures and activates. • Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. • Personnel Director, August 2006to October 2008 • Some Corporation • Mercerville USA • City, State 12345 • Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers. • Maintained extensive financial records regarding individual and corporate claims. • Supervised a staff of ten operations office personnelthrough reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process. Click to return

19. Good Resume Example Page 2 of 2 JOHN MARKDOE JOHN MARKDOE 123 Elm Street City, State12345 Phone: 888-555-1234 Email: johndoe@email.com • Education and Training • M.S.,Instructional Technology, Utah State University – August 2011 • B.S.,Human Resource Management, Utah State University–December 2009 • Staff Noncommissioned Officer Leadership Program– January 2007 • Basic AirmanSchool, March 2006 • High School Diploma, BellviewHigh School, Bellview, California–June 2005 Click to continue the demo of a good example • Professional Objective • Foreign Service Human Resources Officer, Department of State, Announcement Number: HRO-2012-0009 Relevant Information. An excellent resume has the skills, personal information, and strong impact points paralleling the job announcement. Highlighting appropriate skills, education, experience, memberships, and honors/awards are important in building an effective resume. • Memberships • Member of the Air Force Reserve • PTA President, two consecutive years • Member of the Disabled American Veterans • Summary of Qualifications • Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance,Current. • Excellent leader, instructor, and trainer. • Honors, Awards, and Special Accomplishments • Air Force Achievement Medal, 2010 • Iraq Campaign Medal, 2009 • National Defense Service Medal, 2008 • Work Experience • Equal Employment Opportunity (EEO) Specialist, October 2008to Current • United States Air Force • AFB USA • City, State 12345 • Assist employers with equal employment opportunity (EE) complaints, questions and inquires. • Supervise a staff of five with proper coordination of work schedules, organizing workflow, trainingnew personnel, and serving as office manager. • Instruct military training regarding EEO procedures and activates. • Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. • Personnel Director, August 2006to October 2008 • Some Corporation • Mercerville USA • City, State 12345 • Resolved a wide range of customer problems, applying diplomacy and assertiveness to: personnel actions, salary and payment problems, management decisions, and communication barriers. • Maintained extensive financial records regarding individual and corporate claims. • Supervised a staff of ten operations office personnelthrough reviewing personnel files, updating training records, recording personnel actions and supervised the hiring/firing process. • Additional Skills • Efficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook • Exceptional written and verbal communication skills • Typing Speed: 40 words per minute Is relevant information demonstrated throughout the resume you’ve seen? Yes No Incorrect Correct Click to replay.

20. Marginal Resume Example Mark Smith 456 Road Street City, State54321 Phone: 888-555-1234 Email: mark.s@email.com Click to demo what makes this a start to a marginal example Relevant Information. Highlight paralleling skills, education, experience, memberships, and honors/awards are key to building an effective resume. Utilizing “buzz-words” that reflect the job announcement are important to constructing an excellent resume. • OBJECTIVE • Seeking a position as a lead shop mechanic • SUMMARY • Honorable Discharge from the United States Air Force, 2009. • Bachelor of Science degree from Utah State University, 2008. • Top Secret Security Clearance, Current. • EDUCATION • M.S.,Instructional Technology, Utah State University – August 2011 • B.S.,Human Resource Management, Utah State University–December 2009 • High School Diploma, BellviewHigh School, Bellview, California–June 2005 Click to see RELEVANT INFROMATION. Is the objective compared to experience in this demonstration? • EXPERIENCE • Equal Employment Opportunity (EEO) Specialist, October 2008to Current • United States Air Force • AFB USA • City, State 12345 • Assist employers with equal employment opportunity (EE) complaints, questions and inquires. • Supervise a staff of five with proper coordination of work schedules, organizing workflow, trainingnew personnel, and serving as office manager. • Instruct military training regarding EEO procedures and activates. • Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent. Yes No Incorrect Correct

21. Marginal Resume Example Page 2 of 2 Page 2 of 2 MARK SMITH MARK SMITH Click to continue the demo of a marginal example • TRAINING • Staff Noncommissioned Officer Leadership Education Program, 2010 • Military Non-Resident Program, 2009 • Basic AirmanSchool, 2008 • Advanced Transmission Mechanics Course, 2007 • Basic Transmission Mechanics Course, 2007 • TRAINING • Staff Noncommissioned Officer Leadership Education Program, 2010 • Military Non-Resident Program, 2009 • Basic AirmanSchool, 2008 • Advanced Transmission Mechanics Course, 2007 • Basic Transmission Mechanics Course, 2007 Format. Reviewing a resume many times for spelling/grammatical errors is a process of creating an impressive resume. Using key words and keeping the resume condensed into a document that can be reviewable in about 30 seconds. Also font is very important in readability. • SKILLS • Certified Transmission Mechanic • Microsoft Word, Excel, PowerPoint, and Outlook • Adobe Dreamweaver and Photoshop certified • Typing Speed: 55 words per minute • SKILLS • Certified Transmission Mechanic • Microsoft Word, Excel, PowerPoint, and Outlook • Adobe Dreamweaver and Photoshop certified • Typing Speed: 55 words per minute • MEMBERSHIPS • Member of the Air Force Reserve • PTA President, two consecutive years • Member of the Disabled American Veterans Click for FORMATTING needs. • MEMBERSHIPS • Member of the Air Force Reserve • PTA President, two consecutive years • Member of the Disabled American Veterans Does this resume example illustrate effective font selection and use? • HONORS AND AWARDS • Air Force Achievement Medal, 2010 • Iraq Campaign Medal, 2009 • National Defense Service Medal, 2008 • HONORS AND AWARDS • Air Force Achievement Medal, 2010 • Iraq Campaign Medal, 2009 • National Defense Service Medal, 2008 Yes No Incorrect Correct

22. Decide if the statements apply to the example font choice. • Editing/writing • Edited and wrote stories for a weekly community newspaper, The Sanpete Messenger, from 2004-2011. • Wrote bi-weekly editorial columns for the Top of Utah Voices in the Ogden, Utah Standard-Examiner newspaper from 2000-2001. • Wrote and edited help systems and manuals for various computer software products at WordPerfect and Novell from 1990-1997. • Volunteered as a staff editor for Inscape, a literary magazine at Brigham Young University in 1988. Begin • It is easy to read True False CORRECT. This is probably not a good font choice because it is difficult to read. This is probably not a good font choice because it is difficult to read. • The font is too small True False CORRECT. 8 point font is typically too small to read. Font size should be 10-12 points 8 point font is typically too small to read. Font size should be 10-12 points • In most situations the font would be considered unprofessional True False CORRECT This is probably not a font choice that would present you as a professional This is probably not a font choice that would present you as a professional • The font conveys a sense of whimsy that an employer might find as a good personality trait True False It's best to lean conservative in your font choice. But if you're applying for a job in the arts, like at a graphic design firm, you might want to choose something a little more unusual than Times New Roman or Georgia. There are ways, however, to showcase your personality other than the shape of your letters. It can be done in the way information is placed on the page. CORRECT It's best to lean conservative in your font choice. But if you're applying for a job in the arts, like at a graphic design firm, you might want to choose something a little more unusual than Times New Roman or Georgia. There are ways, however, to showcase your personality other than the shape of your letters. It can be done in the way information is placed on the page.

23. Is this what contact information should look like on a resume? Chris Smith 123 Elm Street DeKalb, Illinois 60115 capnAwesome@msn.com Height: 5’4” Weight: 200 lbs. Born: 12/04/1971 Yes No Incorrect Correct

24. What is wrong with the contact information? Chris Smith 123 Elm Street DeKalb, Illinois 60115 capnAwesome@msn.com Height: 5’4” Weight: 200 lbs. Born: 12/04/1971 Next 1. The font for the name is too big. Next 2. Height and weight should not be included in a general resume. Next 3. There is not a phone number included. Next 4. Date of birth should not be included. Next 5. The email address is not professional. Next 6. A picture should not be included. Next

25. Click the box next to the best example of Technical Skills? • TECHNICAL SKILLS • Develop computer software for chemical applications • Programming languages including Formula Translation, Uniplexed Information and Computing System • Average golf score of 70 and a handicap of +3.5 • Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites. • TECHNICAL SKILLS • Develop computer software for chemical applications • Programming languages including FORTRAN, C, Pascal, perl, javascript, assembler • In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius2, Biograf, Chem-X, AMBER • Production experience with chemical information systems including Daylight, ISIS, Oracle • Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites.

26. Correct ! Tools worked with are listed • TECHNICAL SKILLS • Develop computer software for chemical applications • Programming languages including FORTRAN, C, Pascal, perl, javascript, assembler • In depth experience with computational chemistry programs including SYBYL, MacroModel, Insight/Discover, Quanta/CHARMm, Cerius2, Biograf, Chem-X, AMBER • Production experience with chemical information systems including Daylight, ISIS, Oracle • Extensive use of HTML, CGI programming, javascript for the development of commercial Web sites. Uses buzzwords and acronyms

27. Not the best example Golf score is not a technical skill • TECHNICAL SKILLS • Develop computer software for chemical applications • Programming languages including Formula Translation, Uniplexed Information and Computing System • Average golf score of 70 and a handicap of +3.5 • Extensive use of Hyper Text Markup Language, Computer Generated Imagery programming, javascript for the development of commercial Web sites. Does not use buzzwords or acronyms. Automated software may not detect these skills

28. Use the following questions to assist you in writing animpact statement: • What did you do? Over what period of time? • What impact did your accomplishment have on the department, company, city, state, etc? • How did you or your resultincrease performance increase knowledgedecrease errors add to profitssave money save time Take time now improve the example impact statement Front line staff was trained by new program I designed. 200 staff participated in the new training resulting in a 70% reduction in complaints.

29. Does the impact statement highlight your strongest result or accomplishment? Yes • Is this statement something you alone achieved or you achieved working on a team? Yes • Does the impact statement and other responsibility sentences begin with an ? Action and Skill verb Yes Display good example • Possible Example of a good impact statement: • Designed and implemented a training program  for front line staffin response to a significant increase in customer complaints. • Analyzed complaints in staff focus groups, and with assistance of the staff developed an alternative service delivery model. • Trained over 200 staff in the new service delivery model, and as a result achieved a 70% reduction in customer complaints

30. Job Description: Key Responsibilities:- Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase- Utilize all relevant sales tools to drive profitable growth - Leverages on-line resources, tools, and peer knowledge to self train- Understands and executes store shrink planBasic Qualifications:- 6 months of retail sales or customer service experience- Lifting up to 50 lbs., standing and moving up to 100% of the time  • Summary of Qualifications • More than seven years experience. • Immense knowledge of wide range of product being sold. • In-depth knowledge of the Consumer Guarantees Act. • Excellent communication and listening skills. • Uncommon customer service and sales skills. • Remarkable math skills. • Great organisation skills and the ability to memorize stock. • Extremely self-motivated and honest. • Immense passion dealing with the public and strong enthusiasm and interest in merchandise being sold. • Uncommon neat and tidy appearance and a clear speaking  voice. • Strong stamina and ability to spend lots of time on the feet, especially during busy periods such as Christmas sales.Professional Experience • Tom Super Stores Inc., Tarrytown, NY            2003 - PresentRetail Salesperson • Greet customers and ascertain what each customer wants or needs. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Compute sales prices, total purchases and receive and process cash and credit payment. • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Answer questions regarding the store and its merchandise. • Describe merchandise and explain use, operation, and care of merchandise to customers. • Ticket, arrange and display merchandise to promote sales. Read the job description above and decide if the example resume is targeted: • Addresses understanding customer needs. True False CORRECT. Recommend, select, and help locate or obtain merchandise based on customer needs and desires Resume includes: Recommend, select, and help locate or obtain merchandise based on customer needs and desires • Addresses lifting and standing requirement. True False CORRECT. Does not address lifting ability, but “Strong stamina and ability to spend lots of time on the feet” Does not address lifting ability, but “Strong stamina and ability to spend lots of time on the feet”

31. Congratulations you’re finished.