1 / 18

CSE-Tools for Supervisors

CSE-Tools for Supervisors. How to use tools to help guide your techs and monitor performance. Why Was Tools Created?. Reports. Identifying Reports for Staff to Work. Select the reports you want to appear in your reports section of the home page.

sahara
Download Presentation

CSE-Tools for Supervisors

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CSE-Tools for Supervisors How to use tools to help guide your techs and monitor performance.

  2. Why Was Tools Created?

  3. Reports

  4. Identifying Reports for Staff to Work Select the reports you want to appear in your reports section of the home page. Select the folder in the upper left corner to get the list of available reports • Live Reports • Tools goes to ACSES to create the report when selected. • Monthly Reports • Reports that are created point in time and are only updated once a month.

  5. Setting Up Your Team • Two levels of supervisor are available. Tech sets team lead/team lead sets supervisor. • To set a supervisor your tech must update their user profile. • The tech ID and Supervisor ID will have to be in the same county. • Once the tech has you sets as their supervisor, you will have view only access to his/her saved work lists. All tags, notes and checked work boxes will be displayed.

  6. How to View Your Tech’s Work Lists

  7. Advanced Search Special Projects Supervisor Case Review (QA)

  8. Examples Projects Case Reviews • Cat 3 intergovernmental cases, contact the other state. • Child Emancipation, has the order been updated, contact for possible MOD. • Arrears due on inactive ledgers, can consolidation be completed? • New active I/A, did tech call employer? • New active I/A, was NMSN sent? • Case closure, have all appropriate steps been taken? • Establishment days remaining, all appropriate actions in place?

  9. Case Options Order Options

  10. NCP Options CP Options

  11. Performance Dashboard County and Tech Performance

  12. County and Tech Current Support Collections YTD To view each tech’s performance for each performance measure select the gold bar. Make sure you are the county and not a tech for this.

  13. County and Tech Cases with Arrears YTD You can remove techs you do not want to view. When you hover on a tech for the arrears YTD it will display number of cases that need an arrears payment.

  14. County and Tech Cases with Paternity Established

  15. County and Tech Cases with Orders Established

  16. CSe-Tools Resources CSe-Tools Forum. Online CSe-Tools training modules. CSe-Tools Newsletter on the Forum. SEU Online meetings held last Wednesday of even months.

  17. Thank you Jessie Woodruff 303-866-5176 Jessica.Woodruff@state.co.us Vanessa Trindade 303866-4774 Vanessa.Trindade@state.co.us

More Related