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INFRASTRUCTURE OPTIMISATION

INFRASTRUCTURE OPTIMISATION. What Customers ask for:. What this means for IT:. Growth Customer service Regulatory compliance Device management Varying skill sets Mobility. PC maintenance Server sprawl Legacy platforms Deployment and maintenance Identity management Software updates.

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INFRASTRUCTURE OPTIMISATION

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  1. INFRASTRUCTURE OPTIMISATION

  2. What Customers ask for:

  3. What this means for IT: Growth Customer service Regulatory compliance Device management Varying skill sets Mobility PC maintenance Server sprawl Legacy platforms Deployment and maintenance Identity management Software updates Malicious attacks, viruses, spam, etc. Evolving threats Patch management, VPN, etc. Secure access (employees, partners and customers)

  4. Indeed it’s an age-old truth…. Global and Economic factors, Industry Sector trends, Market trends, the IS/IT Industry, Business and Organisational impact, and, Organisational potential BUSINESS STRATEGY Where is the business going and Why • Business Decisions • Objectives & Direction • Change Direction for business Supports business IS/IT STRATEGY What is required • Business Based • Demand Orientated • Application Focused Needs and priorities Infrastructure and services Infrastructure How it can be delivered • Activity Based • Supply Orientated • Technology Focused

  5. How do we begin the journey? Managed and consolidated IT Infrastructure with maximum automation Fully automated management, dynamic resource Usage , business linked SLA’s Managed IT Infrastructure with limited automation Uncoordinated, manual infrastructure More Efficient Cost Center Business Enabler Strategic Asset Cost Center Infrastructure Optimisation Modelling

  6. Capability sequencing framework to help you identify/build an optimized infrastructure (not Microsoft-specific) Grounded in industry analyst and  academic work. Provides guidance and best practices for step-by-step implementation Drives cost reduction, security and efficiency gains as well as enabling agility A Model-based Approach 6

  7. Each element of the model is also layered…. Application Platform Infrastructure Optimization User Experience Application & Process Data Development Collaboration Infrastructure Optimization Integrated Communication Access to Information Business Intelligence Enterprise Content Management Core Infrastructure Optimization Desktop Lifecycle Identity & Access Management Security, Networking & Monitoring Data Protection & Recovery

  8. The model output

  9. Reaching consensus

  10. Maturity Model Output – Core IO Identity and Access Management is at Basic because of a lack of mature use of directory-based tools to enable authenticated access to external customers and/or partners, or, allowing users to protect content for being copied, printed, distributed without proper rights/permissions. Security and Networking is at Rationalised in terms of capability, but there are questions surrounding common Practice. Data Protection and Recovery is at Standardised because virtualisation is not used as an enabling tool for backup and/or disaster recovery. Within Desktop Device and Server Management, the tracking, management and updating of Mobile devices is a key mover from Basic to Standardised. Security Processes are solid as are the ITIL/COBIT-based Management Processes

  11. Maturity Model Output - BPIO Collaboration Workspaces and Portals is at Basic because although much technology is in place, it is not in widespread use throughout the Enterprise. Unified Communications also falls short of the mark in terms of common use and the integration of elements of UC. Although Enterprise Content Management is at Standardised, web and rich client based forms are not used, amongst other issues. Enterprise Search is not unified. There is no single way, for example, to access all information in the organisation. Whilst Business Intelligence has much technology in place this is diverse and nearer to the ‘islands-of-data’ approach. LOB data cannot be seen in the shared working environment.

  12. Maturity Model Output - APIO User Experience, SOA and Business Process and data management are all at the Basic level of maturity, whilst Development is at rationalised. Most applications (it is thought) are COTS with, at best, some tailoring done. There are a few legacy applications which from time to time require new functionality. Within this context, User Experience is not considered from the outset of the development and is often an afterthought. Whilst much thought and work has gone in to SOA it is not widespread through the organisation. Within Data Management, there are multiple Database Standards, disconnected silos of data, and only standard database management tools and techniques are leveraged

  13. Myths There is no ‘right ‘and ‘wrong’ level of maturity ……..if the level of maturity is adequate for the needs of the business at that time…..then there is nothing wrong with it. …there is no ‘good’ and ‘bad’… ……..only when the current level of maturity impedes a key business imperative need it change. Business Productivity Infrastructure Core Infrastructure Application Platform Infrastructure

  14. Priorities used to be based on ‘projects’ Improve Collaboration Between Regional Offices Unified Communication & Collaboration Workspaces & Portals Messaging Presence Enterprise Content Management Doc & Records Mgmt Forms Mgmt Search Business Intelligence Reporting & Analysis

  15. Now, we need to see the bigger picture We need to have a good idea of business imperatives and how IT initiatives within the business underpin those business priorities

  16. We have a vision with respect to the IT infrastructure…..

  17. IO modelling even tells us how mature our IT infrastructure is…..

  18. Now, we need to pull it all together. At best we link the IT ‘stuff’ to just one of the business priorities

  19. We should link the current maturity levels to our infrastructure goals….

  20. But then we should link IT to the business imperatives….

  21. Now we have a compelling story If you don’t improve the maturity of this bit of the infrastructure, this business imperative will be impacted.

  22. And again….

  23. Here an Application Platform example

  24. Another….

  25. And the affects of doing nothing

  26. Support the British Economy Support British Nationals Abroad Support Managed Migration for Britain A Flexible Global Network Serving the Whole of British Government Countering Terrorism, Weapons Proliferation & Their Causes Prevent & Resolve Conflict Promote a Low Carbon, High Growth, Global Economy Develop Effective International Institutions, Above All the UN and EU DSOs IT Strategies I&TD Principles Projects Maturity Model Identity & Access Management Security & Networking Data Protection & Recovery Desktop, Device & Server Management Security Process ITIL/COBIT-based Management Process Unified Comms Business Intelligence Enterprise Content Management Enterprise Search Collaboration Workspaces & Portals Capabilities

  27. Capabilities Roadmap 2012 Government Cloud WAN acceleration 2011 Echo Network Refresh 2010 Unified comms Web collaboration Virtualization SharePoint eTeams Desktop Productivity Desktop Video Conferencing Desktop OS IM and Presence Desktop hardware Remote access Unclas Web Conference

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