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ATA West Coast Chapter Call Center Olympics

ATA West Coast Chapter Call Center Olympics. Objective: What we were trying to solve. Action: What we did. Results: What happened, measurable benefits!. Best Contact Center Incentive Contest Judging Criteria.

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ATA West Coast Chapter Call Center Olympics

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  1. ATA West Coast Chapter Call Center Olympics

  2. Objective:What we were trying to solve

  3. Action:What we did

  4. Results:What happened, measurable benefits!

  5. Best Contact Center Incentive ContestJudging Criteria • Originality – Is this an idea that was generated internally? Is it an innovative twist on a proven contest? • Hype – How was the event promoted? How often? Use of displays and (internal) media. (e.g. banners, bulletin boards, hand outs, and etc.) • Effectiveness – Did you achieve the desired results? • How much of a lift did the contest give to the program? What was the ROI? • Reach – Can just about any team member win or will only the top or lowest producers have a chance to win? • Focus - Were the requirements sufficiently narrowly defined or where there a lot of qualifiers that cluttered the effectiveness of the contest? • Alignment – Did the contest give the lift to the metrics that were important (needed improvement) to consumer and/or the organization?

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