A SCANS Report for America

1. A SCANS Report for America What the US Department of Labor Wants From YOU As an Employee in America’s Work Force.

2. The workplace has changed and you need to know these skills to help you better succeed in the World of Work.

3. BASIC SKILLS • READING • WRITING • MATH • LISTENING • SPEAKING

4. BASIC SKILLS • Reading • Able to read and interpret information from books/manuals • Writing • Relate thought and ideas in writing • Math • Estimation • Measurement for time, space, or distance

5. Basic Skills • Listening • Stop Talking/Don’t Interrupt • Find something interesting about the other person • Watch body language • Listen between the lines • Keep Eye Contact • Posture • Speaking • Present information to others • Speak clearly and respond to listener

6. THINKING SKILLS • CREATIVE THINKING • DECISION MAKING • PROBLEM SOLVING • SEEING THE BIG PICTURE • KNOWING HOW TO LEARN • REASONING

7. THINKING SKILLS • Creative Thinking • Use my imagination • Combines ideas and information in new ways • Decision Making • Look at all options • Evaluate risks • Make a decision • Problem Solving • Recognize when a problem exists • Find Resources • Make a plan to solve it • Evaluate the progress and change it if necessary

8. SEEING THE BIG PICTURE

9. Thinking Skills • Knowing how to Learn • Uses learning techniques to gain knowledge & skills (note-taking) • Reasoning • Thinking through all the possibilities-keeping values and principles of the industry/business

10. PERSONAL QUALITIES • SELF-MANAGEMENT • INTEGRITY • HONESTY • RESPONSIBILITY • SELF-ESTEEM • SOCIAL

11. PERSONAL QUALITIES • Responsibility • Take initiative-self motivated • Able to accept mistakes-not blame others • Attendance • On Time • Self-esteem • Builds confidence • Confidence generates success. • Success builds self-esteem • Socially • Appreciates differences-diversity • Contributing member of a team • Doesn’t participate in harassing behavior

12. Personal Qualities • Self-Management • Flexible • Able to handle change • Willing to take on any assignment • Integrity/Honesty • Principled • Sincere • Genuine • Actions match words • Can I be trusted? Can I get work done unsupervised? Do I tell the truth even when it is hard?

13. RESOURCES • Allocate • Time • Money • Materials • Facility Resources • Human Resources • Do I know how to use my time well to get things done? Do I know how to get the materials I need to complete a project? Do I know how to collaborate or delegate with my peers?

14. INTERPERSONAL SKILLS • Work in Teams • Serve Customers • Lead, negotiate, and work with people from culturally diverse backgrounds • Do I pull my weight on a team project? Do I put the customer first? Am I a leader? How well do I negotiate with others for a win-win solution? Are you sensitive to other’s cultural backgound?

15. INFORMATIONAcquire and evaluate, organize and maintain, interpret and communicate, and use computers to process information.

16. SYSTEMS • Understand systems • Monitor and correct performance • Improve and design systems • Do I know what the procedure is for ringing out a customer? Do I know how to do a return of a retail item? Do I know the system for making a sandwich at Jimmie Johns or Subway? Is it the same? Do I know where all the inventory is in my store? How do I reorder merchandise?

17. TECHNOLOGY • Select technology • Apply technology to task • Maintain & troubleshoot technology • KEEP UP WITH CHANGE!!!!!