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January 19, 2013 Toastmaster Leadership Institute (West) Nancy L. Johnson, DTM

Club Officer Team Integration. Moments of Truth Club Quality Standards Evaluation. January 19, 2013 Toastmaster Leadership Institute (West) Nancy L. Johnson, DTM. Club Mission. Mutual Supportive. Positive Learning Environment. Self Confidence & Personal Growth . Development

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January 19, 2013 Toastmaster Leadership Institute (West) Nancy L. Johnson, DTM

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  1. Club Officer Team Integration Moments of Truth Club Quality Standards Evaluation January 19, 2013 Toastmaster Leadership Institute (West) Nancy L. Johnson, DTM

  2. Club Mission Mutual Supportive Positive Learning Environment Self Confidence & Personal Growth Development Opportunity

  3. Guest Email Heeeeeey Ms. Nancy!!!  … Well, you know I am not a talker …; but attending Toastmasters today was definitely a lot of fun. The room was full of enthusiasm and excitement.  Girl, it almost felt like I was at a pep rally. LOL! I don’t know how you all do it – in terms of speaking in front of a crowd and then being critiqued.  I’m serious thinking about joining and setting records. Yep, I will be the first person to join the High Energy Toastmasters and spend the next few years still having never delivered my first speech. Hehehe!  That little bell and the light board would intimidate me more than the people. Sadrita Barnes, High Energy Club guest on 1/10/2013

  4. What are Your Guests Saying? Moment of Truth?

  5. Today We Will Discuss: 2 2 2 Moments of Truth Area Governor’s Report Officers’ Roles

  6. Moment of Truth • Any episode where a person comes in contact with • any aspect of the Toastmasters experience and forms • an impression of a club’s quality and service

  7. The Gap The Club Mission – the target 9 Moments of Truth 7 the score 5 The Distinguished Club Program -- Image: www. Graphicsfuel.com

  8. Moments of Truth First Impressions Membership Orientation Fellowship, Variety, and Communication

  9. Moments of Truth Program Planning Achievement Recognition Membership Strength

  10. Moments of Truth - #1

  11. Moments of Truth - #1 First Impressions • Guests are warmly greeted and introduced to officersand members • Guests sign in and are given name tags • Guests are asked their opinion • Guests are invited to join All Officers

  12. Moments of Truth - #2

  13. Moments of Truth - #2 • Vote and formally inducted • Mentor assigned • Learning needs assessed • Meeting roles explained • Speaking role(s) assigned • Education programs and recognition item discussed Membership Orientation VP of Education

  14. Moments of Truth - #3

  15. Moments of Truth - #3 • Plan enjoyable, educational meetings • Schedule social events • Encourage outside participation • Publish newsletter • Update website Fellowship, Variety, and Communication VPE, VPM, VPR

  16. Moments of Truth - #4

  17. Moments of Truth - #4 • Agenda is published • Manual speeches are given • Meetings begin & end on time • Constructive evaluations • Creative Table TopicsTM Program Planning VP of Education

  18. Moments of Truth - #5

  19. Moments of Truth - #5 • Use the DCP to plan • Submit awards quickly • Display progress charts • Recognize ALL leaders at meetings • Make every award level SPECIAL! Achievement Recognition VP of Education

  20. Moments of Truth - #6

  21. Moments of Truth - #6 • Club has 20+ members • Members are retained • Conduct regular membership drives • Promotes club • Recognizes sponsors Membership Strength All Officers

  22. Key Membership Issues • Retain current members • Attract new members • Motivate members

  23. High Energy’s Membership

  24. Our Strategy • # • members who leave • # • new members

  25. High Energy Club’s Life Cycle Chartered in 2003

  26. Club Life Cycles DEATH 1st Phase 3rd Phase 2nd Phase 4th Phase Phoenix Phase Complacent Phase Mature Phase Organizational Phase

  27. High Energy Retention Rate

  28. Questions?

  29. Summary First Impressions Membership Orientation Fellowship, Variety, and Communication

  30. Summary Program Planning Achievement Recognition Membership Strength

  31. Evaluations • Please complete an evaluation form • Thank you in advance Pick up business card to get presentation and additional information.

  32. Club Officer Team Integration Moments of Truth Club Quality Standards Evaluation Nancy Johnson, DTM Nancyfrederickjohnson@gmail.com http://nancy-johnson-tips.wikispaces.com

  33. Grab Their Attention . • Personal invitation • Thank you • Signs • Weekly summary • Display magazines

  34. Tell a Memorable Story • Connect with their need • Tell them a success story in your club My Story

  35. Share the Gift of Toastmasters • Speak at company/community functions • Invite co-workers & friends to hear you speak • Sponsor special events

  36. Tell the Benefits (WIIFT) • Enhanced leadership skills • Presence at meetings • Networking skills • Personal growth and self confidence

  37. Sell Your Club’s Uniqueness • Third largest club in District 37 • President’s Distinguished 9 of 10 years • Strong mentoring program • Monthly “lunch & learns” • Bell ringers

  38. Tear Down Their Wall • Fear • Obstacles • Time • Cost Fear Obstacles Time Cost

  39. Close the Sale • Make the “ask” • Have the application ready

  40. Questions?

  41. Summary First Impressions Membership Orientation Fellowship, Variety, and Communication

  42. Summary Program Planning Achievement Recognition Membership Strength

  43. Handout Materials www.Nancy-Johnson-tips.wikispaces.com Pick up business card to get presentation and additional information.

  44. Handout Materials www.Nancy-Johnson-tips.wikispaces.com

  45. Evaluations • Please complete an evaluation form • Thank you in advance Pick up business card to get presentation and additional information.

  46. Club Officer Team Integration Moments of Truth Club Quality Standards Evaluation Nancy Johnson, DTM Nancyfrederickjohnson@gmail.com http://nancy-johnson-tips.wikispaces.com

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