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Labyrinth Being In the Information Loop: Empowerment, Accountability and Choice

Labyrinth Being In the Information Loop: Empowerment, Accountability and Choice. Ronke Epps – School of Public Affairs Irina Tauber – Psychology Department Arlene Pesigan – College Academic Counseling. Public Policy Dept. Organizational Chart. Department Chair. Management Services Officer.

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Labyrinth Being In the Information Loop: Empowerment, Accountability and Choice

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  1. Labyrinth Being In the Information Loop: Empowerment, Accountability and Choice Ronke Epps – School of Public Affairs Irina Tauber – Psychology Department Arlene Pesigan – College Academic Counseling

  2. Public Policy Dept. Organizational Chart Department Chair Management Services Officer Director of Student Services Asst. Director of Student Services Administrative Specialist

  3. MicroSoft (MS) Access MS Access is a Windows based database system. We use MS Access to collect, organize, and maintain information for: • Admissions • Our Graduate Students

  4. Why use MS Access

  5. Time Past Process Required several weeks for data entry Numerous clerical errors Longer time to process applications Longer time to generate reports Present Process Little data entry required Few clerical errors Less time to process applications Less time to generate/modify reports Why Use MS Access (cont.)

  6. Why Use MS Access (cont.) Money • Previous admission’s process cost more • Salary for temp ($2500 per mth x 3 mths = $7500) • Printed more brochures for applications • Cost more to mail applications

  7. Challenges • Getting applicants to follow online instructions • Troubleshooting • Change in IT staffing • Updating mailing address and e-mail address

  8. Empowerment • Guidelines in place • No need to ask supervisor for assistance • Independence/Autonomy

  9. Structure of the Psychology Dept. • Dept Counseling, Majors/Minors, Orientations, Events, Workshops • Research/Fieldwork, student groups, Applied Developmental Psychology (ADP) Minor • Undergraduate Vice-Chair

  10. Communication • Counselor Desktop • MY.UCLA • ListServe

  11. Accountability • Professional communication • Documentation/records • Student accountability • Taking responsibility and owning consequences • Information at your fingertips

  12. College Academic Counseling • Structure • One of the four principal advising units administered by the UCLA College. • Full-time counselors • Counseling Assistants • ASK Peer Counselors

  13. Counseling Interactions by a Full-time counselor • Degree requirements for graduation • Scholastic difficulty • Program planning

  14. “Information Loop” (organizing, communicating, implementing) • Conversation (varies in content and sensitivity) • Review and assessment of academic history from transcript and Degree Progress Report (DPR) • Options/Scenarios • Plan of Action • Follow up

  15. Advising Tool: Counselor Desktop • Staff training (with College Information Systems staff and Director of Counseling) • Authorization and access for use

  16. Counselor Desktop Features • Profile • Record of Interview (ROI) • Messages • Petitions • Study List

  17. Benefits • History of student appointments • Topics/issues discussed • Petitions • Study list • Academic Actions • Referrals • Accountability • Communication across advising/administrative units

  18. Challenges • Availability • Time • Accuracy • Consistency • Sensitive information • Training

  19. Choice • Context and perspective • Resonance to particular needs • Communication with relevant parties • Forging own path

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