Lucerne University of Applied Sciences and Arts FHZ F ach h ochschule Z entralschweiz

1. Lucerne University of Applied Sciences and ArtsFHZ Fachhochschule Zentralschweiz 2nd Conference on internal quality assurance at higher education institutions 30 November 2006 Markus Hodel, Rector

2. AgendaFHZ OrganisationQM MotivationQM ImplementationQM Aspirations -> -> -> ->

3. AgendaFHZ OrganisationQM MotivationQM ImplementationQM Aspirations -> -> -> ->

4. The 7 UAS in Switzerland

5. Lucerne University of Applied Sciences and Arts – FHZ Fachhochschule Zentralschweiz Facts & Figures Academic Year 05/06 5 Schools 14 Bachelor programs 1 Master program (in architecture) 30 Master programs of Advanced Studies (MAS) 250 Current R&D projects 382 Faculty (full-time) 118 Research assistants (full-time)

6. Structure of the Lucerne University of Applied Sciences and Arts / FHZ Council RectorBoard of Directors HTASchool of Engineering+Architecture HSWSchool of Business HSA School of Social Work HGK School of Design+Art MHS School of Music Finance & Services FHZ

7. Student Body 2011 (Est.) 911 1233 557 559 550 3810 2005 886 766 338 478 482 2940 Engineering + Architecture Business Design + Art Social Work Music Total

8. Lucerne University of Applied Sciences and Arts is „Committed to Excellence“ • Successful implementation across schools of the EFQM quality measures • EFQM first level recognition by European standards • The Lucerne University of Applied Sciences and Arts is currently the only UAS entitled to bear this title in Switzerland

9. AgendaFHZ OrganisationQM MotivationQM ImplementationQM Aspirations -> -> -> ->

10. the 2 driving forces for developing quality management were… Lucerne University of Applied Sciences and Arts 30 November 2006

11. 1. Legal requirements • FHSG Art. 14 Abs.2b • In order to get permission to run a University of Applied Sciences ........ a quality control system and an internal evaluation system is needed. • FHSV Art. 10 • The University of Applied Sciences applies a quality control system and internal evaluation, which also include evaluation by the students. Lucerne University of Applied Sciences and Arts 30 November 2006

12. 2. Changes in the marketOnly the best achievements can persist in the competitive national and international education markets and in the competition for research funding. Lucerne University of Applied Sciences and Arts 30 November 2006

13. AgendaFHZ OrganisationQM MotivationQM ImplementationQM Aspirations -> -> -> ->

14. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects 5 steps in the implementation process

15. getting an overview introducing EFQM model determiningmeasures definingprocesses launchingprojects Step 1:creating a common intranet platform for processes, forms and guidelines Requirements:transparent system across schoolswhich allows flexibility for special organisational needs

16. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects Step 2:introducing the EFQM model as a general framework – a much more comprehensive approach

17. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects The EFQM Model

18. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects Why do we use the EFQM Model ?

19. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects • efficient and effective diagnostic tool for planning, implementing and measuring • basis for making reliable decisions for improvements

20. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects Step 3:Overview • what are our strengths? • where are our areas of improvement?

21. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects … is to be achieved by a self assessment based on the 9 criteria of the EFQM Model

22. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects Requirements: • training of assessors in all our orientation • defining reasonable constraints for the self assessment

23. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects • Our (self) assessment setting (1): 1 assessment per school performed by mixed assessor teams (1 internal, 3 external) one day for interviews (separate groups of employees and managers)

24. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects • Our (self) assessment setting (2): open questions along the criteria of the model 1 report per school plus a management summary for UAS as a whole

25. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects Step 4:determining measures The outcome was used to define, prioritize and select projects which were consequently executed during the „Committed to Excellence“ process

26. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects EFQM assessments are now part of the overall management process cycleThey form the basis of the biannual strategy review

27. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects projects Step 5:launching projects 4 projects carried out

28. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects processes projects projects Project 1 • FHZ Staff Job Satisfaction Survey • define process • compile questionnaire • external company to conduct survey

29. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects processes processes projects projects projects Project 2 • Update Intranet QM Platform • installation of annual process review • providing access through internet

30. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects processes processes projects projects projects Project 3 • Define common key performance indicators for the FHZ as a whole • define the key performance indicators • release a process to collect them

31. definingprocesses getting an overview introducing EFQM model determiningmeasures launchingprojects processes processes projects projects projects Project 4 Coordinated strategic management of the FHZ / Controlling define a high level strategic process, which allows for regular controlling and revision of the strategy

32. AgendaFHZ OrganisationQM MotivationQM ImplementationQM Aspirations -> -> -> ->

33. Aspirations • motivating every single employeeto seek personal improvement • keeping up the orientation to our strategic goals • respecting the different cultures of our schools and their developmental speed -> -> ->

34. Next steps … facilitating closer exchange between schools concerning QM culture … releasing a new internet platform … preparing next self assessment … coordinating various evaluation procedures

35. Thank you for your attention! Lucerne University of Applied Sciences and Arts 30 November 2006