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How to

How to. NEVER. Fire an Employee Ever Again. Scot Jones, BA, RRT-ACCS, RCP Respiratory Supervisor Vidant Medical Center Formerly: Human Resource Director and (more importantly) Maker of Every Mistake You Can Make. Kidding me?. s e r i ou s ? . Sane?. Are you . Out of Your Mind?!.

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  1. How to NEVER Fire an Employee Ever Again Scot Jones, BA, RRT-ACCS, RCP Respiratory Supervisor Vidant Medical Center Formerly:Human Resource Director and (more importantly) Maker of Every Mistake You Can Make

  2. Kidding me? serious? Sane? Are you Out of Your Mind?! On your meds?

  3. Some things you already know. • People don’t always show you their real side in an interview • Communication is the universal bugaboo. • Supervising some people is easy. Supervising other people makes you question the meaning of life. • Supervising is less about managing and more about leading • It is nice to be appreciated.

  4. We Can’t Solve Everything Today. • Hiring • Retain • Appreciate • Communicate • Engage • The DiffEmployee • Oh, and Never, Ever, Ever Fire an Employee Ever Again

  5. HIRING

  6. “80% of employee turnover is due to bad hiring decisions.”

  7. Let’s Do the Math

  8. But, Scot, I don’t have time to waste with a lengthy hiring process What if we did the same exercise again, but this time just looked at time spent hiring that one candidate?

  9. Let’s Do the Math

  10. What If? We took the time to ensure we hire the RIGHT person for the RIGHT position ?

  11. 5 Inverted Hiring Strategies

  12. #6 Why is it that we have “going away” parties and not “welcome to the team” parties?

  13. COMMUNICATE

  14. Communication is Complicated Normally (insert “Duh” here)

  15. The 93% Rule

  16. Communication 1 + 1 = What?

  17. I always understand what I am saying

  18. Ineffective Communication is Casual Communication Message

  19. Effective Communication is Intentional Communication Message

  20. Intentional Communication is about controlling how you communicate a message, adapting it to meet the style of the receiver, sincerely seeking a response, and then clarifying your message.

  21. 5 Inverted Communication Strategies

  22. Practicing Intentional Communication • For Important Messages, plan your communication • What will you say? • Tone of Message • How will it be perceived? • Do you need a filter?

  23. “Know Thyself” - Socrates

  24. 12 Dimensions • I know what is expected of me at work • I have the materials and equipment I need to do my work right • I have the opportunity to do what I do best every day • I’ve received praise in the last 7 days • My supervisor seems to care about me as a person • Someone at work encourages my development • My opinions seem to count • The mission of my company makes me feel my job is important • My co-workers are committed to doing quality work • I have a best friend at work • Someone has talked to me about my progress in last 6 months • I’ve had opportunities to learn and grow

  25. APPRECIATE

  26. "The deepest principle of human nature is the craving to be appreciated." William James

  27. I want to know that what I am doing makes a difference and want to feel appreciated and respected. What’s missing from this list?

  28. Why do most people take a job? Why do most people leave a job?

  29. 5 Inverted Appreciation Strategies

  30. ENGAGEMENT

  31. emotion connection What Exactly does Enagement Mean? meaningful commitment

  32. "a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work".

  33. 5 Inverted Engagement Strategies

  34. Praise should be Immediate Specific Careful

  35. DIFFEMPLOYEE

  36. Why are Employees Difficult? • Some need is not being met • They are not “here” • They don’t care • They (pretend they) don’t care • You tell me . . .

  37. 5 Inverted Diffemployee Strategies

  38. SUMMING IT UP

  39. So, in the end, what does it take? • Hire the right person for the right position • Celebrate! • Help your employees actively develop • Plan times to talk and then be there! • Appreciate often, but always sincerely • Document patterns and trends

  40. Is it True?

  41. backwards thinking about all is effective being No, Really.

  42. "As for the best leaders, the people do not notice their existence.  The next best, the people honor and praise. The nextthe people fear; and the next the people hate.  When the best leader's work is done, the people say, "We did it ourselves." -Lao-tzu

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