California Mobility Management Project: Connecting People to Transportation Services

1. California Alliance of Information and Referral Service CalACT Conference2-1-1 California Mobility Management ProjectJARC/New Freedom GrantsSan Diego, CaliforniaMarch 19, 2009

2. JARC & New Freedom FTA Grants JARC The Job Access and Reverse Commute program (JARC) goals are to improve access to transportation services to employment and employment related activities for low-income individuals and welfare recipients and to transport residents of urbanized areas and non-urbanized areas to suburban employment opportunities. http://www.dot.ca.gov/hq/MassTrans/5316.html

3. JARC & New Freedom FTA Grants New Freedom The New Freedom program goals are to provide new public transportation services to overcome existing barriers facing Americans with disabilities seeking integration into the workforce and full participation into society while expanding the transportation mobility options available to persons with disabilities beyond requirements of the Americans with Disabilities Act of 1990 (42 U.S.C. 12101, et seq.) http://www.dot.ca.gov/hq/MassTrans/5317.html

4. 211 CA Partnership California Department of Transportation (Caltrans) Division of Mass Transportation (DMT) partners with 2-1-1 California to develop mobility management centers in rural areas across the state, while also contributing to technology planning efforts. Funding is from the Federal Transit Administration (FTA) grants managed by Caltrans DMT. Mobility Management - Integrates transportation with 2-1-1 to connect people including older adults, people with disabilities, and people with lower incomes to services. In partnership with Caltrans, 2-1-1 California is developing a plan for mobility management in rural areas of the state. Status – Planning phase completed. Implementation phase started in December 2008.

5. Planning Project Overview 211 California, in partnership with Caltrans Division of Mass Transportation, was provided funds for the development of a mobility management plan to coordinate human services transportation and emergency preparedness with 211 services in rural areas statewide. Four counties were identified as potential “Pilot” mobility management sites: • Fresno • Monterey • San Luis Obispo • Shasta

6. JARC/NF Mobility Management Project The next phase is an implementation project that will develop a “Pilot” mobility management center that will be deployed based on the findings and recommendations of the rural planning study and the technical and emergency operations plans sponsored by the Office of Emergency Services. Key Milestones of the Implementation Project: • Select and Announce Pilot Site Location • Establish Virtual Mobility Management Center linking 2-1-1 Call Center with Human Services Transportation Providers • Advertise and Select Mobility Manager • Develop and Distribute 2-1-1/Mobility Management Toolkit

7. Project Performance Measures • Measure • Number of Rural Counties with 211 Service Available • Outreach and education in rural counties for 211 Services • Number of transportation-related referrals in rural areas via 211 services part of the pilot mobility management center deployment • Percentage of Coordinated trips in the Rural areas as part of the pilot mobility management center deployment • Indicator • Technological Assessment Findings • Market Analysis and Findings • Tracked number of calls for elderly, disabled or low income job-related services - Percent of calls for elderly, low income, disabled for Transportation needs • Trips for elderly, low income and disabled • Outcome • Increased access to 211 services in all 23 rural counties • Increased awareness for the elderly, disabled, and low income for 211 services • Increased accessibility to human services transportation in rural areas - Referrals or direct transfers for transportation by the targeted group • Number of successful trips for the targeted group

8. Mobility Management -- what is it? Making innovative use of the transit resources to respond to the demands of customers, which may include: • providing non-traditional services such as vanpool, ride-share, or demand responsive services; • implementing technologies that increase travel options or convenience; • providing information on all modes and ridesharing at a single call center; • or influencing land use in favor of transit.(from the American Public Transportation Association)

9. Mobility Management – why 2-1-1? On July 21, 2000 the Federal Communications Commission designated 2-1-1 – the three-digit dialing code – to provide public access to information and referral to health and human services across the country. • “Information and Referral” (I&R) services were developed to bridge the gap between human service programs and those who need them. • 2-1-1 is also a key I&R service in the event of emergencies. • The coordination of 2-1-1 call centers with mobility management will provide an effective means to obtain access to human services transportation information.

10. 2-1-1 is a National Movement

11. TRADITIONAL Fixed-Route Shuttles Route/Point Deviation Demand Responsive Feeders Taxi Carpool/Vanpool INNOVATIVE Service Expansions Jitneys Volunteer Driver Flex Car (Carshare) Guaranteed Ride Home Travel Training Faith-Based Sources JARC/New FreedomMobility Management Services

12. Rideshare Matching Integrated Billing Electronic Fare Payment Automatic Passenger Counting Automatic Vehicle Location Mobile Data Terminals Traveler Information Hybrid-Cards( contact & proximity) Computer aided Dispatch Audible Enunciators Transit Stops w/automated info Internet Websites Interactive Voice Recognition Technology Funding Categories

13. Mobility Management – Where to start?

14. Mobility Management – Where to start? • Given your local conditions, what is your logical role right now? In the future? • Who are your natural allies? • Who needs more information? • What more do you need to begin developing a strategy?

15. Project Manager/Contact Information: Bill Doyle 211 California Project Manager Transportation/Mobility Management Consulting Information Solutions Group (CMAS Certified) 2377 Gold Meadow Way, Suite 100 Gold River, California 95670 (916)960-7382 - California (803)960-3056 – South Carolina bdoyle@infosol-group.com