U.S . CUSTOMS AND BORDER PROTECTION TELEWORK PROGRAM MAY 2012

1. U.S. CUSTOMS AND BORDER PROTECTIONTELEWORK PROGRAMMAY 2012 CBP “The Telework Advantage”

2. OVERVIEW • CBP Telework Program Directive 51250-014 dated September 2009 • National Treasury Employee Union, Collective Bargaining Agreement, Article 15, Telework—June 2009 • Officially launched in November 2009 • Designated Telework Program Coordinators (TPCs) • Workforce: approximately 60,000 employees nationwide • Eligible to Telework: Over 8,700 CBP employees • Over 90% of our workforce are uniformed employees • As of November 2009, CBP had recorded 134 approved telework agreements

3. CBP TELEWORK PROGRAM IMPLEMENTATION • In 2010, launched the “CBP Telework Program Awareness Program Initiative” Campaign • Launched a Telework Program Website • Launched an email address: teleworkquestions@dhs.gov • Launched a series of Telework Program Podcasts entitled “The CBP Telework Advantage” • Leave and Earning Statements • Launched two surveys (e.g. employee and supervisor/manager)

4. CHALLENGES • Increased engagement in the Telework Program • Expansion of availability and participation in Telework • Information and technology equipment and connectivity • Consistent implementation of the program throughout the Agency • Full Integration of telework into CBP’s culture, business practices, and Continuity of Operations Plan (COOP)/Emergency Preparedness

5. TYPES OF TELEWORK AGREEMENTS • Core Telework • Situational/Episodic Telework • Telework IT Equipment: Laptops and Mobikeys

6. CBP TELEWORK PROGRAM ARRANGEMENT REQUEST PACKAGE • Telework Agreement, CBP Form 120 (11/09) • Safety Self Certification Checklist, CBP Form 121 (11/09) • OPM Telework 101 Training for Employees Certificate • CBP IT Security Awareness and Rules of Behavior Training • Self– Certification of Reduced Public Transportation Incentive Program (PTIP) if applicable

7. BASIC CBP TELEWORK PROGRAM GUIDELINES AND REQUIREMENTS • Eligibility to telework is directly connected to the work duties assigned to a position • Must meet the general guidelines and position eligibility requirements • Telework up to five (5) days per week • Telework and Compressed Work Schedule • Notify timekeeper of telework schedule

8. CBP TELEWORK PROGRAMTODAY • Approved telework arrangements: 3393 • Core telework arrangements: Over 1400 • Increase of over 2000 percent • Eligible employees: Over 37% • Telework hours: 48,817 (March 2012) • Telework hours: 600,000 (Between January 1, 2011 to March 31, 2012) • OPM Telework 101 Training: Over 4,700employees, supervisors, and managers  

9. CBP TELEWORK PROGRAMTODAY • Launched a series of Telework training webinars • Created Tips to Managing a Virtual Workplaceand Telework Helpful Hints. • Senior level management support • Created a Telework Blog   • CBP Telework Program Information Guide for Employees • CBP Telework Program Information Guide for Supervisors and Managers

10. CBP TELEWORK PROGRAMTODAY • Overall positive opinion of CBP Telework Program • Win-win relationship with the National Treasury of Employees Union (NTEU)

11. CBP TELEWORK PROGRAM Darlene M. Neal Work Life Program Manager Agency Telework Program Coordinator Customs and Border Protection Office of Human Resources Management Benefits, Medical, and Work Life Division Employee Support and Critical Response Branch Office: 202-863-6352 Blackberry: 202-253-3781 Email address: darlene.m.neal@dhs.gov

12. CBP TELEWORK PROGRAM WEBSITE

13. CBP TELEWORK PROGRAM WEBSITE

14. CBP TELEWORK PROGRAM Information Guide for Employees

15. CBP TELEWORK PROGRAM Information Guide for Employees

16. CBP TELEWORK PROGRAM Information Guide for Supervisors and Managers

17. CBP TELEWORK PROGRAM Information Guide for Supervisors and Managers