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Mastering Verbal and Nonverbal Messages: Enhancing Communication Skills

This guide explores verbal communication, including clarity, ambiguity, and language styles, and nonverbal communication, detailing its characteristics and types. Learn to recognize and address sexual harassment effectively.

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Mastering Verbal and Nonverbal Messages: Enhancing Communication Skills

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  1. PART TWO Personal Skills

  2. Chapter 3 Verbal and Nonverbal Messages • Chapter Summary • Verbal Messages • Sexual Harassment • Nonverbal Communication

  3. Verbal Messages Clarity and Ambiguity • Use Unequivocal Terms to Avoid Misunderstandings • Use Lower-Level Abstractions When Clarity is Essential • Use Jargon Judiciously • Use Ambiguous Language When It Is Strategically Desirable

  4. Verbal Messages Inflammatory Language • Avoid Biased Language • Beware of Trigger Words

  5. Verbal Messages Masculine and Feminine Language Use • Feminine Speech • Rapport Talk: to create connections, establish goodwill, show support, and build community. • Masculine Speech • Report Talk: speech that focuses less on feelings and relationships and more on information, facts, knowledge, and competence.

  6. Verbal Messages Differences Between Women’s & Men’s Language Use Men’s Style • Report • Instrumental • Advising • Certain • Conversational control Women’s Style • Rapport • Expressive • Supportive • Tentative • Conversational initiation and maintenance

  7. Verbal Messages Meeting Gender-Related Language Challenges • Be Aware of Different Styles • Switch Styles, When Appropriate • Combine Styles

  8. Sexual Harassment Two Types of Sexual Harassment Recognized by Law • Quid pro quo (“this for that”) • Hostile Work Environment

  9. Sexual Harassment Avoiding Sexual Harassment Problems • Avoid language that could be considered offensive • Avoid actions that could lead to discomfort

  10. Sexual Harassment Responding to Sexual Harassment • Consider Dismissing the Incident • Ask the Harasser to Stop • Keep a Diary • Write a Personal Letter to the Harasser • Ask a Friend to Intervene • Complain Through Channels • File a Legal Complaint

  11. Nonverbal Communication Characteristics of Nonverbal Communication • Nonverbal Behavior Always Has Communicative Value • Nonverbal Communication is Powerful • Nonverbal Behavior Is Ambiguous • Nonverbal Communication Primarily Expresses Attitudes • Much Nonverbal Behavior is Culture-Bound

  12. Nonverbal Communication Types of Nonverbal Communication • Voice • Appearance • The Face and Eyes • Posture and Movement • Personal Space and Distance • Physical Environment • Time

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