AET/515 Instructional Plan Template (Chanel Bush)

1. AET/515Instructional Plan Template (Chanel Bush) Instructional Plan Template | Slide 1

2. Instructional Plan Template Instructions This is the template for creating your instructional plan throughout this course, which follows ADDIE instructional design practices.(Note: Review all slides in this template before you begin.) Follow the instructions provided on each slide for the three parts of this assignment. You will need to add your content to this template as defined below for each week. In addition, you will need to submit the entire template for each due date so that the instructor is able to view your work from previous weeks. Remember to remove the instructions within this template when you submit the various pieces of your our instructional plan. For your Week Three assignment, complete slides: 3, 4, 5, 6, 7, 8, & 9 For your Week Five assignment, complete slides: 10, 11, 12, 13, 14, & 15 For your Week Six assignment, complete slides: 16, 17, 18, 19, & 20 Instructional Plan Template | Slide 2

3. PART ITemplate Instructions • Part I – Analysis and Design of Instruction • Complete the following sections: • Needs Assessment – slide 4 • Instructional Goal – slide 5 • Performance-Based Objectives – slide 6 • Summative Assessment and Learning Outcomes – slide 7 • Learner Characteristics – slide 8 • Learning Context – slide 9 Note: You may add additional slides if necessary. Instructional Plan Template | Slide 3

4. Needs Assessment (Insert your answers to the questions below.) • What is the learning problem or opportunity? • To help employees of the Baderman Island Resort better meet the needs of guests to provide excellent customer service. • What is currently available? • Professional development courses that teach employees basic job duties such as house keeping and food preparation. • What should be available? • Employees should learn how to not only serve guests and fulfill their job duties but to also be a resource for them on the island as well and provide programs and activities to help guests enjoy their stay. • Explain the gap analysis between what is available and what should be available. • The current courses teach the employees basic job duties that many have learned in their new hire training. Whereas, the company is geared towards providing excellent customer service but the employees lack knowledge to enhance the stay of the guests. • What is your recommended solution for filling the gap? • I recommend a course that will familiarize employees with the island so they can be an excellent resource for guests and tourists who are seeking to spend time outside of their rooms. I also recommend that employees be trained in event planning to plan programs for guests at the resort to build a community atmosphere. Instructional Plan Template | Slide 4

5. Instructional Goal (After reading the information below, delete and insert one instructional goal.) • What should the learners be able to do after successfully completing this instructional plan? • Learners should be able to not only perform their job duties but also be able to provide excellent customer service through their knowledge of the island and resort. This knowledge will enable employees to be resources for guests who are seeking to enjoy themselves beyond the resort amenities. • Employees will be able to refer guests to local hot spots, attractions, restaurants, and know history details. Employees will also plan events at the resort such as luaus, talent shows, and karaoke to help guests feel engaged with the community and help them have an extraordinary stay with excellent service. • Baderman Island Resort employees are already providing guests with great service. Now, they will provide excellent service with an extraordinary experience. Instructional Plan Template | Slide 5

6. Performance-Based Objectives (After reading the information below, delete and insert your information.) • Identify two PBOs following the below guidelines: • Use “ABCD” for creating objectives • A – audience – Adult employees of the Baderman Island Resort • B – behavior – Cooperative, to help employees transform their jobs “out of the box.” • C – conditions – Evaluations will be based on an analysis of the employees’ knowledge of the island, resort amenities, and events planned which will be evaluated by the class. • D – degree of accomplishment – Success in this course will be to be able to provide not only excellent customer service, but to help provide an outstanding experience for guests through the knowledge learned from the guest relations course. This course will teach employees to relate themselves to guests in order to fulfill the needs of the visitors by going above and beyond. Instructional Plan Template | Slide 6

7. Summative Assessment and Learning Outcomes(After reading the information below, delete and insert your information.) • To Evaluate the Learning Outcomes Prior to Course • Employees will fill out brief surveys evaluating their performance in customer service • Guests will be asked to fill out surveys relating to their stay at the Baderman Island Resort. These surveys will evaluate their experiences and staff helpfulness. Instructional Plan Template | Slide 7

8. Summative Assessment and Learning Outcomes • To Evaluate Learning Outcomes After Course • The learning outcomes will be based on the experiences of guests. We will ask guest to submit reviews regarding their stay, overall experience, and customer service received. • Success will be evaluated based on guests satisfaction because this course was designed to further meet their needs. • Over all success will be determined by the amount of repeated visitors and referrals. Instructional Plan Template | Slide 8

9. Learner Characteristics (After reading the information below, delete and insert your information.) • The learner characteristics include information about your target audience such as: • A course for guest relations at the Baderman Island Resort composed of male and female adults of various demographics with experience in hotel services. This is an optional face to face course for employees who are interested in enhancing their roles at the resort by going above and beyond to provide guests with exceptional service and outstanding customer service to meet the goals of the company. This is a face to face course and the students will learn through kinesthetic and visual learning. This company believes that providing great customer service is success, this course will educate employees to provide customer service beyond the expectations of the employer. Instructional Plan Template | Slide 9

10. Learning Context (After reading the information below, delete and insert your information.) • This section includes the following: • This classroom setting will be classroom based along with field experience and workplace setting components. This course will utilize the island to help students familiarize themselves with it as well as their job knowledge. This course will also utilize cooperative learning and have plenty of opportunity for student feedback from students and guests. • The setting will begin in a classroom, students will then be paired in groups for field activities to explore and familiarize themselves with the island and required to participate in a scavenger hunt to learn local attractions and history. Students will also learn how to present presentations and plan events for guests such as socials and activities. Course finals will be delivered through an evaluation of on the job activities such as referrals, tour guides, and event planning. Instructional Plan Template | Slide 10

11. Please read before proceeding with this section!! PART IITemplate Instructions • For your Week Five assignment, you will complete the development and implementation phase of ADDIE. • Part II – Development and Implementation of Instruction • Complete the following sections: • Delivery Modality – slide 11 • Instructional Strategies – slide 12 • Plan for Implementation – slide 13 • Instructional Resources – slide 14 • Formative Assessment – slide 15 Note: You may add additional slides if necessary. Instructional Plan Template | Slide 11

12. Delivery Modality(After reading the information below, delete and insert your information.) • Based on the learning context and learner characteristics, list and describe the most effective method of delivery such as an instructor-led course, a Web-based tutorial, an asynchronous learning environment, a synchronous learning environment, podcasts, a Web-based conference, video taped instruction, etc. Instructional Plan Template | Slide 12

13. Instructional Strategies (After reading the information below, delete and insert your information.) • The overall plan governing the instructional content (the information to be taught) and process (how will it be taught). • Select instructional strategies that will be used to facilitate instruction, and explain the main concepts that the learner will need to understand in order to master this topic. Instructional Plan Template | Slide 13

14. Plan for Implementation(After reading the information below, delete and insert your information.) • This section defines the timelines for the actual implementation of instruction and actual delivery of the instruction. This includes the delivery dates for either a classroom, online, or Web-based instruction and the amount of time it will take learners to complete the course (e.g.,1 hour, 1 day, 1 week, etc.). • Individuals and materials involved (e.g., facilitator, learners, copies of materials, activities, etc.) must be prepared. • Define how you will implement your plan, including the specifics of who will be involved as part of the implementation, what resources are needed to implement your plan, where will the instruction be implemented, when the instruction will be implemented (e.g., weekly/monthly/quarterly/yearly), and how your plan will be implemented (e.g., How you will communicate the plan, how you will build interest and commitment, how will you select your participants?). Instructional Plan Template | Slide 14

15. Instructional Resources (After reading the information below, delete and insert your information.) • Within this section, describe the materials that will be necessary to implement the instructional plan. (e.g., computer, whiteboard, hardware/software, manipulatives, and supplemental materials). Instructional Plan Template | Slide 15

16. Formative Assessment(After reading the information below, delete and insert your information.) • Describe five formative assessment strategies that could be incorporated into the implementation of your instructional plan. Instructional Plan Template | Slide 16

17. Please read before proceeding with this section!! PART IIITemplate Instructions • For your Week Six assignment you will complete the evaluation phase of ADDIE. • Part III– Evaluation of Instruction • Complete the following sections: • Evaluation Strategies – slide 17 • Outcome Review – slide 18 • Recommendations – slide 19 • References – slide 20 • Note: You may add additional slides if necessary. Instructional Plan Template | Slide 17

18. Evaluation Strategies (After reading the information below, delete and insert your information.) • Describe strategies for evaluating your instructional plan. For example, student surveys, follow-up with management staff, improvement in performance, academic achievement, and other qualitative and quantitative data as appropriate. Instructional Plan Template | Slide 18

19. Outcome Review(After reading the information below, delete and insert your information.) • Identify criteria for examining that design goals, performance-based objectives, and learning outcomes were achieved. For example, a rubric, a scoring guide, a rating scale, or a Likert scale. Instructional Plan Template | Slide 19

20. Recommendations(After reading the information below, delete and insert your information.) • Based on the outcome review, analyze, and describe possible recommendations for future use. Instructional Plan Template | Slide 20

21. References (After reading the information below, delete and insert your information.) • List your resources (e.g., Web sites, articles, books, etc.) used to complete your instructional plan. Your resources should follow APA requirements. • A minimum of six references is required to complete this project plan. Instructional Plan Template | Slide 21

22. Template End You have completed the three parts of the instructional plan assignment. To complete your Week Six assignment be sure to submit your entire template reflecting sections I, II, III, and the Reference slide. To finalize your instructional plan, remember to remove slides 2, 3, 10, and 16. Your final presentation should only reflect the three sections of your instructional plan. The instructions within this template should be removed. Note: Students must upload the final completed Instructional Plan (Parts I, II, and III) to their personal Presentation Portfolio in TaskStream. (This is required.) Instructional Plan Template | Slide 22