Emotional Intelligence

1. Emotional Intelligence Connecting the dots By Everett Marshall, Marshall Wagner Associates

2. Agenda • 3 Big Dots • What is Emotional Intelligence • EQ-i2.0 Dimensions • The Leadership Connection • Questions? • Resources

3. 3 Big Dots Usefulness Awareness Balance

4. What is Emotional Intelligence? “We define EI as the capacity to reason about emotions, and the use of emotions to enhance thinking. It includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional growth.” John Mayer, Peter Salovey, David Caruso, 2004 “It is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.” Daniel Goleman, 1998

5. What is Emotional Intelligence? Emotional intelligence is a set of emotional and social skills that collectively establish how well we: • Perceive and express ourselves • Develop and maintain social relationships • Cope with challenges • Use emotional information in an effective and meaningful way It is a predictor of success in life and work

6. The EQ-i2.0 Model

7. What Does it Measure? The EQ-i2.0 measures five distinct aspects of emotional and social functioning: • Self-Perception – understanding your emotions • Self-Expression – expressing your emotions • Interpersonal – develop and maintain relationships • Decision Making – use emotions to make better decisions • Stress Management – cope with challenges

8. Self-Perception Consists of the following sub-categories: • Self-Regard – confidence • Self-Actualization – continuous development • Emotional Self-Awareness – understanding my emotions

9. Self - Expression Consists of the following: • Emotional Expression – saying how you feel • Assertiveness – standing up for yourself effectively • Independence – standing on your own two feet

10. Interpersonal Consists of the following: • Interpersonal Relationships – developing and maintaining good relationships • Empathy – recognizing and appreciating how others feel • Social Responsibility – contributing to society

11. Decision Making Consists of the following: • Problem Solving – effectively managing emotions when solving problems • Reality Testing – seeing things as they really are • Impulse Control – ability to resist or delay impulses

12. Stress Management Consists of the following: • Flexibility – adapting to change effectively • Stress Tolerance – successfully coping with stressful situations • Optimism – having a positive outlook

13. Happiness • Feeling satisfied, enjoying life • An indicator of overall well-being • Not included in overall EQ-i2.0 results • Impacts overall EQ-i2.0, closely linked to: • Self-Regard • Optimism • Interpersonal Relationships • Self-Actualization

14. ABCDE Model

15. The Leadership Connection “Leadership: the process of influencing an organized group in accomplishing its goals.” “Leadership”

16. Questions

17. Resources • Books • Working with Emotional Intelligence. Daniel Goleman. Bantam Books; 1998. • The EQ Edge. Steven Stein, Howard Book. Jossey-Bass; 2011. • Websites • Six Seconds – The Emotional Intelligence Network (www.6seconds.org) • Emotional Intelligence Consortium (www.eiconsortium.org) • Assessments • Everett Marshall of Marshall Wagner Associates is certified to administer the EQi-2.0 and EQ360 assessments • The EQ-i 2.0 measures the interaction between a person and the environment he/she operates in. This can help establish the need for targeted development programs and measures, and can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential. • The EQ 360 assess­ment provides a more in-depth analysis by having those who work with the client pro­vide information as well. When observer rat­ings are compared with the results of an EQ-i 2.0 self-report, a more complete 360 degree profile emerges. • Contact Everett Marshall at (410)858-6860 or everett@marshallwagnerllp.com for more information