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Cape Girardeau

Cape Girardeau. Citizen Survey and Business Survey Results 2012. Citizens’ and business owners’ and managers’ input on: Quality of life in the city Service delivery City government performance Priorities for City government First survey of this type conducted by the City.

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Cape Girardeau

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  1. Cape Girardeau Citizen Survey and Business Survey Results 2012

  2. Citizens’ and business owners’ and managers’ input on: • Quality of life in the city • Service delivery • City government performance • Priorities for City government • First survey of this type conducted by the City Survey Background Prepared by National Research Center, Inc.

  3. Survey methods Citizen Survey Business Survey • Survey packets mailed to 1,800 households • Option to complete online • Split evenly among 6 Wards • 565 residents completed the survey • Weighted to reflect the population profile • Response rate of 33% • Margin of error of ±4% • Invitations mailed to 1,193 businesses • Online only response • 273 business owners and managers completed the survey • Response rate of 24% • Margin of error ±6% Prepared by National Research Center, Inc.

  4. High quality of life for residents and business owners and managers Excellent employment, educational and volunteer opportunities Parks and recreation a strength of the City Highlights Prepared by National Research Center, Inc.

  5. Quality of Life

  6. Overall Quality of Life in Cape Girardeau Citizen Survey Business Survey Prepared by National Research Center, Inc.

  7. Citizens’ Commitment to the Community Remain in Cape Girardeau for the next five years Recommend living in Cape Girardeau to someone who asks Prepared by National Research Center, Inc.

  8. Aspects of Quality of Life Place to raise children 70% Neighborhood as a place to live 67% Citizens Place to work 65% Percent rating as “excellent” or “good” Place to work 85% Place to do business 79% Businesses Relationship between business and government 55% Prepared by National Research Center, Inc.

  9. Highest rated Lowest rated Characteristics of Cape Girardeau Opportunities to participate in religious or spiritual events and activities Opportunities to volunteer Educational opportunities Ease of car travel in Cape Girardeau 82% 78% 73% 65% Percent of citizens rating as “excellent” or “good” Availability of affordable quality child care Ease of air travel to and from Cape Girardeau Employment opportunities Ease of bus travel in Cape Girardeau 43% 40% 35% 24%

  10. Highest rated Lowest rated Characteristics of Cape Girardeau Educational opportunities Overall quality of business and service establishments Ease of car travel in Cape Girardeau Overall image or reputation of Cape Girardeau 81% 76% 73% 73% Percent of businesses rating as “excellent” or “good” Ease of air travel to and from Cape Girardeau Employment opportunities Ease of bus travel in Cape Girardeau Amount of public parking downtown 43% 42% 31% 19%

  11. Higher rated problems Lower rated problems 11 Potential Problems Needing Attention 57% 28% 50% 26% 23% 42% 38% 21% Percent of citizens responding “major attention” Prepared by National Research Center, Inc.

  12. Quality of Services

  13. Overall Quality of Services Citizen Survey Business Survey Prepared by National Research Center, Inc.

  14. Highest rated Lowest rated City Services Fire protection services Emergency medical service provided by Cape Girardeau Fire Department Public library services City parks 92% 91% 83% 82% Percent of citizens rating as “excellent” or “good” Services to low-income people Bus or transit services Street repair and maintenance Code enforcement (weeds, abandoned buildings, etc.) 40% 38% 35% 39%

  15. Highest rated Lowest rated City Services Fire protection services Emergency medical service provided by Cape Girardeau Fire Department Fire prevention programs and education Police services 93% 93% 82% 80% Percent of businesses rating as “excellent” or “good” Bus or transit services Code enforcement (weeds, abandoned buildings, etc.) Street repair and maintenance Economic development 40% 39% 38% 37%

  16. Relationship between residents’ ratings of individual services and overall quality of services • Drivers can be a window into improving overall ratings • Cape Girardeau drivers: • Public schools • Police services • City communications • Street lighting • Emergency preparedness Key Driver Analysis Prepared by National Research Center, Inc.

  17. Above Benchmark Similar to Benchmark Below Benchmark Key Driver Community Design Cape Girardeau 2012 Action Chart™ Overall Quality of City of Cape Girardeau Services Recreation and Wellness Planningand zoning Animal control City parks Bicycle/walking paths Code enforcement Streetrepair Library Public schools Economic development Snowremoval Recreationprograms Recreationfacilities Sidewalk maintenance Traffic signal timing Aquatic facilities Streetlighting Street cleaning Civic Engagement Environmental Sustainability Cabletelevision City communication Drinking water Recycling Garbagecollection Sewer services Community Inclusiveness Powerutility Storm drainage Senior services Youth services Legend Public Safety Emergency preparedness Policeservices Prepared by National Research Center, Inc. Fire Dept. EMS Fire protection services Traffic enforcement Private ambulance service

  18. Government Performance

  19. Citizen Ratings of City Government Prepared by National Research Center, Inc.

  20. Citizen Contact with City Employees Have you had any in-person, phone or email contact with an employee of the City of Cape Girardeau within the last 12 months? Did you feel your question or issue was resolved? Prepared by National Research Center, Inc.

  21. Citizens Businesses Priorities for Government Economic development, business and job retention Crime and safety Road maintenance/traffic Beautification, upkeep of landscape and buildings 32% 25% 25% 23% Percent selecting as top 1 or 2 priority Economic development, business and job retention Beautification, upkeep of landscape and buildings Road maintenance/traffic Government efficiency and taxes 45% 19% 18% 14%

  22. 22 Businesses’ Perceptions of Growth Rates Too Slow About right Too Fast 43% 53% 5% Population 45% 49% 6% Retail 78% 23% Jobs Prepared by National Research Center, Inc.

  23. Businesses’ Perceptions of Managing Growth Prepared by National Research Center, Inc.

  24. Benchmark Comparisons

  25. Database of resident perspectives gathered in citizen surveys from approximately 500 jurisdictions including cities and counties Normative comparison for 260 services representing the opinions of over 30 million Americans Comparisons made to most recent surveys conducted within the jurisdictions About NRC’s Benchmarks Prepared by National Research Center, Inc.

  26. Cape Girardeau’s Benchmarks Two custom sets of comparisons • Communities across the nation with populations between 30,000 and 50,000 • 76 communities included • 99 comparisons available • Communities in the State of Missouri • 20 communities included • 40 comparisons available Prepared by National Research Center, Inc.

  27. Benchmark Summary: Population 30,000 to 50,000 Strengths Areas for improvement • Quality and use of city parks and recreation centers and facilities • Recycling services • Volunteer opportunities and rates of volunteerism • Employment opportunities • Traffic law enforcement • Ease of bus travel • Code enforcement • Openness and acceptance of the community toward people of diverse backgrounds Prepared by National Research Center, Inc.

  28. Benchmark Summary: Missouri Communities Strengths Areas for improvement • City parks and • Recreation centers and facilities • Recycling services • Drinking water • Crime prevention • Safety in neighborhood and downtown • Cleanliness • Street sweeping and cleaning Prepared by National Research Center, Inc.

  29. Thank you! 2955 Valmont Rd., Ste 300 Boulder, CO 80301 303-444-7863 • nrc@n-r-c.com www.n-r-c.com

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